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Jenkins Kia of Ocala - Service Center

Ocala, FL

4.9
1,335 Reviews

1,335 Reviews of Jenkins Kia of Ocala - Service Center

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September 19, 2023

Service consultant Shanon Gamache was pleasant, professional and kept me informed of the status of my repairs. More

by Kn553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gamache
Sep 21, 2023 -

Jenkins Kia of Ocala responded

Thank you for your review. We appreciate your feedback.

September 16, 2023

service was so good that I purchased a new Kia Soul from Carl and James I guess that means I was happy with Jenkins More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mills
Sep 21, 2023 -

Jenkins Kia of Ocala responded

Thank you so much for your kind words. We appreciate your business!!!

September 15, 2023

Every time I have service done everyone is pleasant and helpful. I cannot say enough about the service department except they are all great! More

by cspicermk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 21, 2023 -

Jenkins Kia of Ocala responded

Thank you for allowing us to maintain your vehicle. We appreciate your business.

September 14, 2023

Excellent customer service and Nice waiting area Very polite employees and Great coffee and tv programs More

by Tusi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gamache *****
Sep 21, 2023 -

Jenkins Kia of Ocala responded

We appreciate your FIVE STAR review!!! We know you are the reason we are here.

September 09, 2023

Shannon and Todd give Great service and I would recommend them to anyone. Jenkins Kia, in my opinion, have the best customer service representatives. More

by Gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cabera, Joshua Mills
Sep 21, 2023 -

Jenkins Kia of Ocala responded

We truly appreciate your business and we are glad that Shannon and Todd provided you with excellent service.

September 07, 2023

If I could, I would have given this dealership a zero. After sales service is totally unacceptable. The service adviser Craig was exceptional. But the area service manager Jamal would not service my vehi More

by Christopher Twiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Baroni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbi
Sep 21, 2023 -

Jenkins Kia of Ocala responded

We apologize for your negative experience. We would like the opportunity to resolve your concerns. Please contact me at 352-620-2045 EXT 3977. Ada Pumarol, Customer Relations Manager.

Oct 16, 2023 -

Christopher Twiss responded

Dealer still has not resolved the issue. Continue to say that area service rep, Jamal, will not approve any work on my car. It is a 2022 with full warranty. What happens when the car has no warranty. Wow, is all I can say. Will try to get a hold of the actual owner of Jenkins Kia. Maybe, he doesn't care either. Don't use this dealer for service. They do not care about the customer after a sale.

Feb 29, 2024 -

Christopher Twiss responded

Would still gice this dealer a zero or negative number if I could. LOUSY.

September 06, 2023

Craig Small got all of my services done quickly. Craig doesn't pressure you into having services that are not required, which is very nice. Thank you. More

by Tom R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Small
Sep 06, 2023 -

Jenkins Kia of Ocala responded

Thank you for a great review!!! We appreicate the Five Stars.

September 06, 2023

Prompt, courteous and professional service. On pressure and did not use the oil change as a fishing expedition. More

by frederick1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hansen 5 star service
Sep 21, 2023 -

Jenkins Kia of Ocala responded

We appreciate the opportunity to maintain you vehicle! Thank you for your review.

August 27, 2023

Craig Small is very knowledgeable and helpful, He makes sure all your questions are answered and the car is serviced to your satisfaction More

by skokinos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Small
Aug 29, 2023 -

Jenkins Kia of Ocala responded

Thank you for your review. We appreciate your support.

August 22, 2023

Already completed. Excellent service department. Courteous. Waiting area clean and offered good selection of a beverage and snack. More

by lisabgood326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hansen
Aug 25, 2023 -

Jenkins Kia of Ocala responded

We truly appreciate your feedback.

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