Jenkins Kia of Ocala - Service Center

Chris in service was very helpful and explained everything. Excellent and professional Best experience I have had here since I moved in 2021. Up to this point service has need lousy at best. everything. Excellent and professional Best experience I have had here since I moved in 2021. Up to this point service has need lousy at best. Long wait times for even an oil change. Sarcastic service reps. You have been efficient at Checkin but not personable and very cool to the customer. In Myrtle beach Kia I had to go in on my recent trip because my tire light kept coming on. They got me right in and fixed the issue asap with no charge. Called Jenkins for fun right after and it was a wait of several days to get on and a charge for the service. At myrtle beach.no charge for tire rotation when I went in for oil change. You charge $40. Worst Kia dealer I have ever been to. I have had 6 Kia’s since 2004 and driven Almost a million miles so I am a loyal customer. Got a flyer in the mail recently a about invoice pricing at dealer cost special for new Sorento. I have a 2020. Left a message. Got a call back from a lady and she was clueless. Said she could get me into a base entry model Sorento for mid 40s. Ironic since I saw a s prestige in your showroom loaded out at 35995. You have no clue how to sell cars. Can get much better prices on Tampa and Orlando. and salespeople know what they are doing. And yes since I have been here just after I get an oil change and/ or rotation I get a discount coupons on the mail good for 30-60 days. With 7500 between oil changes unless I drive 5000 a month the coupons are worthless. Brilliant marketing on your part when you know I can never use them I am stuck with you in Ocala so I will have to bite the bullet. I hope you keep Chris and he does not become disillusioned and leave I will not deal with anyone but him in the future. Your rating is only due to him. I am also writing a letter to Kia headquarters about your dealership. So disappointed after such great experiences in lansing mi and Myrtle beach sc More

Craig Small provided attentive service. Great all around experience. The complimentary car wash was appreciated. Great all around experience. The complimentary car wash was appreciated. More

Friendly staff. Comfortable area to wait while your car is being serviced. Time for service completion is reasonable. Comfortable area to wait while your car is being serviced. Time for service completion is reasonable. More

Craig Small provided great service. I suddenly had a battery going dead and Craig got the vehicle in quickly, got the problem identified and fixed. I was at the dealer ship less than I suddenly had a battery going dead and Craig got the vehicle in quickly, got the problem identified and fixed. I was at the dealer ship less than 2 hours start to finish! Thank you. More

Extremely helpful and knowledgeable. Willing to fix the issue I had with my vehicle when another dealership refused. Willing to fix the issue I had with my vehicle when another dealership refused. More

Staff and Service personnel are phenomenal! I got my car battery changed within 30 minutes after checking in! I got my car battery changed within 30 minutes after checking in! More

Extremely happy with the service. Everyone there seems really willing to help and to make sure the customer is satisfied Everyone there seems really willing to help and to make sure the customer is satisfied More

Wednesday, October 12th, I received the most courteous welcome since I've been coming to have service on my car. Craig Small was attentive to my needs and seemed to care about his customers. welcome since I've been coming to have service on my car. Craig Small was attentive to my needs and seemed to care about his customers. More

Prompt courteous, efficient service. And that's all I have to say about that. Done. And that's all I have to say about that. Done. More

Great customer service. They hot my vehicle ln when I arrived and it was finished when they said it would be. They hot my vehicle ln when I arrived and it was finished when they said it would be. More