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Jenkins Mazda

Ocala, FL

4.7
358 Reviews

1740 SW College Road

Ocala, FL

34471

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358 Reviews of Jenkins Mazda

August 25, 2022

I was fraudulently sold tires with no warranty. They hid it from me and gave me zero options. When I repeatedly asked for the paperwork on the tires, Steve wrote a “warranty” on the back of a busin More

by Kayr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Smith, Steve Sullivan, Jim Bronson
Aug 25, 2022 -

Jenkins Mazda responded

This is Brian a manager at Mazda. We have tried several times to reach you by phone can you verify your phone number?. We are unable to reach you by phone to resolve this issue. From what I see we did honor the warranty with the tires at no cost to you. I would love to resolve this in any way possible if I could just have the chance to speak with you. I want to make sure that your experience here at Jenkins Mazda is only the best. If you could, please call me at 352-620-9000 so I may rectify the situation. Brian Bly Internet Sales Manager

Aug 29, 2022 -

Kayr responded

Brian, There have been absolutely no attempts to contact me by phone. The phone number listed on the RO is the correct number, which anyone there would know had they ever called it. In regards to the actual issue, your response doesn't make sense. There was no warranty honored because nothing happened. I have been asking for the warranty information from the manufacturer. I had to write several emails, complain to the BBB and write a review to get anyone to send me very basic information about the tires that were mounted on my car. I'm still fact-checking to see if what was FINALLY emailed to me is even legit. Feel free to call me if you'd like to actually resolve this.

August 24, 2022

I always have a great experience at Jenkins Mazda. Very friendly and knowledgeable staff such as Brian Bly and Scott Gale. More

by KaitlynBly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gale, Brian Bly
Aug 25, 2022 -

Jenkins Mazda responded

Thank you for your continued business! We appreciate your taking the time to tell us about your experience.

August 23, 2022

Thanks to Victor and Chaz for helping me out with a used vehicle. I appreciate that they gave me full attention and service in finding the right car for my needs, even if in the end I didn’t go for a Mazda More

by Carl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Medina, Victor Fitzgerald
Aug 23, 2022 -

Jenkins Mazda responded

Thank you for allowing us to earn your business! We are delighted to know our team provided you with excellent service.

August 22, 2022

Thank you so much! We had a great time at the dealership and highly recommend! More

by christina10179
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Medina
Aug 22, 2022 -

Jenkins Mazda responded

Thank you so much for taking the time to let us know that we gave you a five-star experience! We appreciate your business!

August 19, 2022

Chaz is the best! He got us a great deal! Best experience in a dealership! More

by chazmedina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Medina
Aug 22, 2022 -

Jenkins Mazda responded

Thank you for your five-star review! We appreciate your support!

August 18, 2022

Thanks to Blake, Steve, Mr. B and Brian along with the other Mazda staff whom were present along this journey. The process was smooth and there wasn’t a point where I felt like More

by Star White
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
German Bracho, Steven Heard, Brian Bly, Donovan Merry, Blake Chavez
Aug 19, 2022 -

Jenkins Mazda responded

Thank you for allowing us to earn your business! We are delighted to know our team provided you with excellent service.

August 18, 2022

Honestly the most thoughtful and empathetic salespeople I’ve seen at a dealership, they made the process very easy to understand and they were very helpful in explaining things I didn’t understand. Sheriff More

by Chris Davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheriff Lowe, Chris Mealor, Nikki Prendergast
Aug 19, 2022 -

Jenkins Mazda responded

Thank you so much Chris for the great FIVE-star review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

August 17, 2022

Brought my car in for a recall fix. The service center let the car leave the dealership after the repair with a check engine light on. There was no check light on when we dropped the c More

by Not Happy with Jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sullivan, Katelyn Spencer
Aug 19, 2022 -

Jenkins Mazda responded

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at 352-620-2264 Ext. 3487 Thank you, Maria Director of Customer and Community Relations

August 15, 2022

Great Dealership with great customer service and delivery. Very knowledgeable and very helpful to customers. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheriff Lowe
Aug 15, 2022 -

Jenkins Mazda responded

Thank you for your valued feedback. We appreciate your taking the time to review your experience!

August 11, 2022

Everyone made the experience pleasurable and went ABOVE & BEYOND to help! 5 Star dealership, sales team and management! We will definitely purchase again and refer anyone in the market because of the AMAZING More

by tbaggiero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Chavez , Brian Bly
Aug 15, 2022 -

Jenkins Mazda responded

Thank you for choosing us for your purchase! We appreciate the FIVE-star review.

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