Jenkins Mazda

Manning Jusino Truthful outstanding good honest genuine 100% honest The web sight Internet sales man very honest knowledgeable and caring appointment came down got paired with a wonderful young salesman M 100% honest The web sight Internet sales man very honest knowledgeable and caring appointment came down got paired with a wonderful young salesman Mr. Manning Jusino they truly have a wonderful dealership they truly treat you VIP all the way they make dreams come true and very honest people truly are family More

Excellent!!!! Manny was very professional and very knowledgeable and made this experience very pleasing. He was such a delight to work with and i would definitely r Manny was very professional and very knowledgeable and made this experience very pleasing. He was such a delight to work with and i would definitely recommend him to a freind of mine. He took very good care of us and listened to our needs and delievered. More

Manny was the best!!!! Manny got the job done in no time. This process took alot shorter than I thought and he was just so amazing. I loved his professionalism. Manny got the job done in no time. This process took alot shorter than I thought and he was just so amazing. I loved his professionalism. More

exploitative, dishonest and very unsatisfying experience I purchased a 2016 CX-3 ~6 months ago. The buying experience felt like a water-boarding experience (i.e., lasted forever--be prepared to spend lots of I purchased a 2016 CX-3 ~6 months ago. The buying experience felt like a water-boarding experience (i.e., lasted forever--be prepared to spend lots of time with the accessories manager, and not get all the accessories you request). LOVE the vehicle, but in retrospect, realizing that: 1) I spent 5+ hours there to purchase; 2) I never received a detailed invoice for what I spent $37K on, after many requests; & 3) was misinformed about their car service plan, which I've learned is not honored at other Mazda dealers (my local dealer told me to go to Pep Boys to have the service plan honored and that the plan would only cover $30 of the $85 oil change charge at their dealership). Thus, to have the $600 service plan honored I'm stuck driving >1hour (each way) to Jenkins. My experience with service has been mediocre too; 2 days after my 1st service at Jenkins, the oil drain-plug cover fell off because screws were not placed correctly, as 2 of the 3 were missing. Kyle, the service rep with whom I worked, was friendly and knowledgeable. Nice guy. Mani Jusino (with Alejandro Rodriquez interning), the sales person with whom I worked was great--friendly/personable, attentive, knowledgeable, and enthusiastic; even delivered the CX-3 to my home. Jenkins Mazda tried, maybe, but didn't hit the mark. I'd recommend going elsewhere for purchase and service.... Was a pressured/exhausting buying experience, subsequently topped-off by a less-than-satisfactory service experience. I very rarely write reviews, but feel that my experience was completely in contrast to the reviews of Jenkins I see on this site; in fact, my experience was the complete opposite. Sorry Jenkins folk, but this has been my unsatisfying experience and I have little confidence moving forward.... More

Great experience My husband & I drove down from Georgia to purchase a new Mazda CX-3 from Jenkins that we'd found on their site, and we are so glad we did. We got a gr My husband & I drove down from Georgia to purchase a new Mazda CX-3 from Jenkins that we'd found on their site, and we are so glad we did. We got a great deal on our trade-in. James, our salesman, and Charlie, the Internet manager, were really friendly and approachable, and made the whole process very easy and pain-free! James answered all our questions & walked us through everything we needed to know. There was no pressure and everyone there was courteous and professional. One of the easiest car buying experiences I've ever had, I will make the drive again for future car buying needs! More

They listened! I contacted them via the chat function on their website and give them my info and what I was looking for. My salesperson, James Morris, contacted me i I contacted them via the chat function on their website and give them my info and what I was looking for. My salesperson, James Morris, contacted me immediately with a personalized video as well as a video of the vehicle we chose. Within a few short hours, we had all the figures ironed out. That following Sunday my wife and I made the drive down to take delivery. I couldn't have been more pleased with the experience, the showroom and overall facility was impeccable, the staff were friendly, atmosphere relaxed, and we were in and out in no time. Steven made the paperwork process a breeze. Thanks for our new Mazda CX3, we'll be customers for life! More

Our experience at Jenkins Mazda was quite bad! We took the hour drive up to Jenkins Mazda in Ocala to pick up a new 2016 Mazda CX-9, a good sized SUV that drives like a luxury sedan. Despite an app We took the hour drive up to Jenkins Mazda in Ocala to pick up a new 2016 Mazda CX-9, a good sized SUV that drives like a luxury sedan. Despite an appointment made the previous week, we waited for 2 ½ hours in the showroom before we could see the finance manager. He then informed us that we could not get the Mazda 0% financing because of the discount taken on the purchase price. We had been told that we could get this financing when we discussed and agreed upon the purchase price. Never was it said that we could get EITHER the 0% financing OR the price discount but not both. Manager Jeff refused to make any accommodation to honor the deal we thought we had. It is outrageous that we had to spend 2 1/2 hours in the showroom filling out what turned out to be meaningless forms, before seeing the finance person to finalize the purchase. Never having dealt with Jenkins Mazda before, we are left to assume that this oversight was deliberate. Was the time wasted in the waiting room poor management or part of the sales strategy? This was made all the worse as my wife is in the middle of cancer chemotherapy treatments for breast cancer and was barely able to walk into the showroom. Perhaps the stress we were under made us more sensitive to this mistreatment. What might you expect a great manager to do? New customers expecting to pick up a car after negotiating a deal and agreeing to the purchase price should be hosted by the finance/money manager directly to wrap up the sale. If a customer has to sit and wait for hours maybe they will have second thoughts about this purchase. Are more finance people needed? Second, a good manager would have tried to mitigate a deal going south. He could have investigated tweaking the purchase price or he could have offered to buy down the interest rate to a more acceptable rate at little cost to the dealership. Jeff's response was to tell me that if I paid off the car mortgage in 6 months I would have little finance charges to worry about! A useless response. “Let’s tweak the price”, “find a better bank rate,” “talk in my office,” call the next day to or at least apologize for the showroom wait? None of the above. This manager lacks tools, incentives and sensitivity to deal with this situation. A great vehicle worth a trip to a different dealer. More