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Jenkins Mitsubishi
Lakeland, FL
1,576 Reviews
Welcome to Jenkins Mitsubishi!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 9:00 AM - 1:00 PM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 9:00 AM - 1:00 PM
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Showing 1,576 reviews
Verified Customer
April 27, 2021
Great experience! I didn't feel pressured or rushed as I looked at many models while making the best decision for our family and budget. I appreciate the kindness I experienced from everyone I encountered. looked at many models while making the best decision for our family and budget. I appreciate the kindness I experienced from everyone I encountered. More
by darrylroberts
Employees Worked With
I appreciated salesperson Josh's approach...listening to the customer. Stay the course!, James Anthony
April 26, 2021
Wilson was amazing No pressure sales. Very personable and overall great experience. Even after the sale is done he is still helping and going above and beyond. Sean also was amazing and very helpful overall great experience. Even after the sale is done he is still helping and going above and beyond. Sean also was amazing and very helpful More
by agne.j
Employees Worked With
Wilson clark
April 26, 2021
Untrained staff and generally poor customer service. The sales team needs to be trained by management to respond to and accurately answer customer questions. It is insulting to have dealt with 5-6 different sales team needs to be trained by management to respond to and accurately answer customer questions. It is insulting to have dealt with 5-6 different people on one transaction because none of the information was consistent to include the internet quote! Customers should not be made to feel as though the dealer kickbacks are more important than the money the customer is spending!. Added to which we were lied to about the status of our second car key ( which we now have to drive 100 miles round too return for). This is a business not daycare. Geez. First the key was being retrieved then it was ‘damaged’ and then we were told it was lost. How do you sell a new vehicle and lose the car key and lie to the customer about it? We had to call 6 times to get a response about the missing key. Does the lemon law apply to staff? Seriously. Unprofessional. Josh was the trainee with the most helpful attitude and kind disposition. The rest? Perhaps they should look for employment in places that don’t require them to make actual decisions when people are spending $18,000+. This was our second time here since 2017 and this experience was terrible. I will be writing to Mitsubishi corporate office to file a complaint. This was simply, unacceptable. More
by TMGAJ
April 19, 2021
Eugene great to work with. Need better communication when warranty parts arrive. Mine were sent back because I didn’t know they were in. This survey is confusing. Top says rating this service center (not dea warranty parts arrive. Mine were sent back because I didn’t know they were in. This survey is confusing. Top says rating this service center (not dealership that involves sales). But you have sales and sales people listed who are involved in the dealership and not the service center. Therefor the bottom ratings; customer service, friendly, quality, price does not state which party I am rating. I rate the dealership and the purchase experience and follow up as horrible but rate the service/maintenance department as excellent. Please fix survey to be more area specific. Sales staff should not be listed if rating service Dept. More
by rodney21
Employees Worked With
Eugene
April 15, 2021
Our Salesman ROB was excellent, courteous,very respectful and helpful with our sale. As a matter of fact, I have nothing but kind words to say about the whole sales dept. everyone that day was very friendly and helpful with our sale. As a matter of fact, I have nothing but kind words to say about the whole sales dept. everyone that day was very friendly and helpful to us. It was exactly the experience we were expecting when we went to Jenkins Mitsubishi. This is why we have now bought 3 vehicles from you! More
by VBOVINO
April 14, 2021
Marie was very polite and she understood the issue i was having and was able to get it corrected also had a nice set of factory fog lights installed on my mirage G4.. My opinion this is a great dealer with having and was able to get it corrected also had a nice set of factory fog lights installed on my mirage G4.. My opinion this is a great dealer with outstanding people even the sales people are very nice 100% recommend this dealer and if your going in for service ask for marie More
by morrisbrown7315
Employees Worked With
Marie
April 14, 2021
I am extremely pleased with my recent visit to the service department. I am especially grateful for Marie who is an excellent service advisor. Marie was grateful for my business and I found the prices service department. I am especially grateful for Marie who is an excellent service advisor. Marie was grateful for my business and I found the prices for my recently completed service to be very fair. Well worth the ride from Valrico. More
by teoconnor1234
Employees Worked With
Marie Breslin
