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2,469 Reviews of Jenkins Nissan - Service Center
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September 20, 2025
I’ve always had great things to say about Nissan Jenkins’ service department — even after a frustrating experience with the sales department nearly four weeks ago. However, my most recent interaction has lef service department — even after a frustrating experience with the sales department nearly four weeks ago. However, my most recent interaction has left me very disappointed. I called to schedule a service appointment for my brand new vehicle, which I’ve owned for less than a month. While I understand my schedule may be a bit challenging, I still expect to be treated with respect and professionalism — especially given the circumstances. Unfortunately, the young woman I spoke to over the phone was noticeably rude and unprofessional. What made the situation worse was hearing her take the Lord’s name in vain during our conversation. Whether intentional or not, that kind of language — especially when speaking to a customer — is completely inappropriate. In a community like Lakeland, where many of us are Christians, this is not only offensive but also a poor reflection on the dealership as a whole. I hope this message is taken seriously and used as an opportunity for improvement. Customers deserve better. More
by Itworksnicole4546
Verified Customer
September 19, 2025
Very helpful and honest. Emelia was very caring and supportive of my needs. Mechanic explained everything and I was very satisfied with my repairs. Emelia was very caring and supportive of my needs. Mechanic explained everything and I was very satisfied with my repairs. More
by smith13
Employees Worked With
Emelia
September 18, 2025
Went in needed a battery replacement. I asked questions about different things and was told I needed to get a second job to afford price. I inquired about discount applied and there was n I asked questions about different things and was told I needed to get a second job to afford price. I inquired about discount applied and there was no explanation however the cashier was so helpful. More
by TSHAW_1991
Employees Worked With
Greg
September 17, 2025
I was supposed to get 2nd key for my car when I purchase the car. They never offer me 2nd key and now I needed the key & had to pay $500 + to make the key. the car. They never offer me 2nd key and now I needed the key & had to pay $500 + to make the key. More
by nibadita.julie
Employees Worked With
Employee not listed
September 16, 2025
Robin is very detailed and personable. The Service personnel seem knowledgeable about basic information . Not happy with Corporate Nissan with resolving issues with new 2025 Armada. T The Service personnel seem knowledgeable about basic information . Not happy with Corporate Nissan with resolving issues with new 2025 Armada. Too many tech issues. More
by mommadmb
September 16, 2025
Nice explaining everything to me and took time telling me about what was going on about what was going on More
by CODYDADDY10
Employees Worked With
September 15, 2025
Service department lacks a lot of customer service. Then they supposedly fixed my car but only made the issue worse. I had to take my car back to the dealership I purchased from which is an hour from h Then they supposedly fixed my car but only made the issue worse. I had to take my car back to the dealership I purchased from which is an hour from home to be told the balance on my tires was still completely off. So Jenkins had my car for an entire day and basically just made it worse. I've never had the best of experiences here even for just oil changes, but this one made me decide I won't be back. More
by noemail23
Employees Worked With
Greg- horrible customer service. Another lady helped me in the service department and was very nice but I dont remember her name.
September 13, 2025
Excellent, excellent service. The service lady was very courteous, professional and knowledgeable. I thoroughly enjoyed the experience. The service lady was very courteous, professional and knowledgeable. I thoroughly enjoyed the experience. More
by wmosley7
Employees Worked With
Robin
