Jenkins Nissan - Service Center

I brought the car for oil changes, and I had to wait for 2½ hours. Oil changes usually takes 15-20 minutes. An hour is still passable, but 2½ hours. Judge for yourself if the waiting time is justified. 2½ hours. Oil changes usually takes 15-20 minutes. An hour is still passable, but 2½ hours. Judge for yourself if the waiting time is justified. More

The wait was excessive. Three hours for routine Maintenance is too long without some type of advance notice. Three hours for routine Maintenance is too long without some type of advance notice. More

Gil was awesome, he made everything extremely easy. Gil deserves a raise. Service was incredibly timely. Gil deserves a raise. Service was incredibly timely. More

I will never use this dealer again for service. 4 hours for an oil change and transmission flush. Was told 2 hours max. I arrived at 11:15 but car didn’t even go on rack until after 1:00. At 1:40 I 4 hours for an oil change and transmission flush. Was told 2 hours max. I arrived at 11:15 but car didn’t even go on rack until after 1:00. At 1:40 I was told almost done, just needed fluids finished. I watched at door from 2:00 to 2:30. No one even touched the car. Plus was never given an estimate for the transmission flush. More

Nasty attitude three hour wait bad service all around Vinny machine with mildew cookies Bad service Vinny machine with mildew cookies Bad service More

I WAS VERY UNSATISFIED. THE SERVICE MANAGER ANTHONY ON 12/20/22 TREATED ME LIKE xxxx ON A STICK & TOLD ME IF I DON’T LIKE WHAT HE WAS SAYING I CAN TAKE MMY CAR & GO SOME WHE THE SERVICE MANAGER ANTHONY ON 12/20/22 TREATED ME LIKE xxxx ON A STICK & TOLD ME IF I DON’T LIKE WHAT HE WAS SAYING I CAN TAKE MMY CAR & GO SOME WHERE ELSE.. I HAD AN APPT. @ 5pm & DIDN’T LEAVE TILL 8:10pm.. HE WAS SUPER RUDE TO ME IN THE LOBBY WITH @ LEASE 5 OTHER PEOPLE & I PACK UP & LEFT BC HE TIRED TO EMBARRASS ME & HE DID.. HE WALKED OUT SIDE WITH AN ATTITUDE..I WILL NEVER COME BACK TO LAKELAND NISSAN AGAIN. I BROUGHT 3 cars FROM NISSAN.. THIS IS BERY UNPROFESSIONAL.. ROBIN WAS MY GO TO PERSON BUT DUE TO THE A LACK OF KNOWLEDGE OF A BATTERY SHE WAS RAN OVER BY ANTHONY.. ROBIN REMAINED VERY PROFESSIONAL.. More

Nice people, but not up front with pricing, and does not return calls when told a specific time. Need follow up. return calls when told a specific time. Need follow up. More

We made an appointment for an oil change and still waited over 2 hours for a 30 min service. over 2 hours for a 30 min service. More

Customer Service was not bad this time around. The associate Malachi was efficiently and to the point about my appointment with car maintenance. The associate Malachi was efficiently and to the point about my appointment with car maintenance. More

Same was really helpful. HE WAS GREAT.HE MADES APPOINTMENT FOR ME FOR MY CAR HE WAS GREAT.HE MADES APPOINTMENT FOR ME FOR MY CAR More