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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,418 Reviews

2,418 Reviews of Jenkins Nissan - Service Center

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February 06, 2023

With an appt for an oil change, the wait time is always over 2 hours. More

by none3
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

February 05, 2023

It used to be wonderful. The last 2 visits have been somewhat disappointingly. When my service was finished nobody even went over everything with me. I was just escorted to t More

by kandkelly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

February 03, 2023

I came in for a $9. 95 oil change on my 2015 Nissan Rogue and Sami saw me checking out the new cars. He was very friendly and informative. I would definitely consider doi More

by Glorianthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 03, 2023

Good service. Only complaint is takes too long for oil changes. Waited 4 hours for a simple service. More

by Power6546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Ryder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

February 02, 2023

We always get good service when at jenkins nissan. Angela is our service writer and does a greatbjob More

by Jcrosby73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Feb 03, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

February 01, 2023

Unprofessional and rude! Technicians are so distracted with laughing with each other, that they'll put the wrong fluids in your vehicle. It happend to my vehicleand when I as More

by dnessa84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

February 01, 2023

Unprofessional service! Will not return to this dealership. Service advisor hates to be asked questionspertainingto yourvehicle More

by dnessa84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

February 01, 2023

Between Jenkins and Nissan corporate, we won’t be buying another vehicle from this dealer nor another Nissan. Extended warranty means nothing on reoccurring issue (4x). Customer service is a joke. More

by LISAD1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malaki Ettson
Feb 01, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

January 31, 2023

Came in with my family for a service on our Marono and we decided to look for a newer model car. Anthony helped answer all our questions and was very welcoming. 10/10 will be coming back here again. More

by Ean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaki Ettson, Anthony Smith
Feb 01, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

January 31, 2023

Staff was friendly, knowledgeable and courteous. Also, the service was performed on time and at a great price. I will be returning to this dealership. More

by Parkdel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Jenkins Nissan responded

We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

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