Jenkins Nissan - Service Center

I came in for service Luis in sales help me great guy ,if you ever come in ask for luis you ever come in ask for luis More

Great customer service and very clean / sanitary. Apart from great service, service was quick. Definitely will be back for future services! Apart from great service, service was quick. Definitely will be back for future services! More

Gil was very knowledgeable, kind and helpful! He helped me with my rushed car situation and provided excellent customer service. He also treated his coworkers with respect and a friendly attitude He helped me with my rushed car situation and provided excellent customer service. He also treated his coworkers with respect and a friendly attitude. More

Angela in Service is amazing with me. She is attentive and my car was done in a reasonable time with my appointment. She is attentive and my car was done in a reasonable time with my appointment. More

Sami did it he sold us the dream vehicle my husband's been wanting forever. Paperwork was a breeze it wasn't even like we had we're coming to buy a car it was so much easier than any other experiences we been wanting forever. Paperwork was a breeze it wasn't even like we had we're coming to buy a car it was so much easier than any other experiences we've ever had. We will definitely recommend him in the future More

I had very upsetting experience at the Jenkins Nissan in Lakeland off of Lakeland hills Blvd. Since receiving my Nissan in 2017 I have made my scheduled oil changes the same. Never have I had the experience Lakeland off of Lakeland hills Blvd. Since receiving my Nissan in 2017 I have made my scheduled oil changes the same. Never have I had the experience I had today with service technician Angela Fisher. To recap my experience. I made and appointment online as I always have and it said there was an availability for a 3pm oil change today. Being that it was a convenient time I scheduled my appointment. Upon arriving 20 minutes early and parking in the service garage I am approached by Ms. Fisher. She asks "Can I help you?" I inform her I'm there for an oil change. She asks if I have an appointment and I inform her I do for 3pm. She then asks if some guys name. I inform her I am not and she proceeds to ask did you make your appointment online? I advise her I did. Now confused be I'm not sure how that would cause a problem being that I received a confirmation email and text for my appointment as usual. She proceeds to tell me that they don't get notified about online appointments and that I'm lucky the "actual" 3pm appointment ddnt arrive otherwise I would have to be turned away. She then proceeded to tell me the inconveniences of making an appointment online and the issues it causes them. As she explained I listened confused as to why I was made to feel like I had done something wrong when this is always how I have made my service appointments. At one time in the past I have tried calling for questions about a service only for no one to answer. Ironically, as I write this email I have been on hold with the business over 10 mins. That being said, I tried asking her if something changes regarding the process of appointment making and she said no. When she confirmed this I informed her I have always made my appointment this way and never had I had this issue. She then reiterated what she said before about it being though corporate and she doesn't receive online appointments and if I schedule through the ladies in office I will get a confirmation through text and email. I informed her I did receive both email and text. And she responded with well we don't get it. I informed her that I understand if there are staffing issues but when it comes to the approach it could have been done better. I also informed her how her approach made me feel. She ended up just saying "well I'm sorry" and stormed off. I did not feel welcome when I got there and I felt like an inconvenience after taking the steps needed to make an appointment. More

On Nov. 15th, I contacted the service dept to schedule an appt. due to issues with my doors lock/unlocking on my 2021 Nissan Rogue (there were also other con 15th, I contacted the service dept to schedule an appt. due to issues with my doors lock/unlocking on my 2021 Nissan Rogue (there were also other concerns). I asked if it would take more than a day and was advised it would only be a few hours. I was able to get an appt the next day, Nov. 16th @ 10 AM. On this day, I arrived at the dealership at 8/8:30 AM and was informed by Gil that the issue with my doors would be taken care of within this day; he also informed me of a recall and advised that this could be taken care of during another appt. Gil assured me that he would give me updates on the service. He asked if I had anyone to pick me up from the dealership so I didn't have to wait; I told him no and he informed me there was no courtesy car available. I took an Uber to a relative's house in Lakeland as I live in Tampa. Around 1:30 PM, I called the service dept. for an update because I hadn't received one. I spoke with Gil and he advised that I call back in about an hour and a half to receive an update. I called again at 3 PM only to be told that Gil was with a customer and he would call me back. I shared with that rep. that I had to work at 5 PM and needed to know how much longer. I never received a call. I called again at 3:45 PM and was unable to reach the service dept.; I contacted sales, spoke with a rep. and informed him of the situation. I asked that he notify Gil that I am preparing to head back to the dealership would not like any further work done on my vehicle. At 4:20 PM as I was in another Uber to head back to the dealership, Gil calls me and informs me that a diagnostic was completed on my car, that I'd have a $100 deductible, and that parts would be order for work to continue on my vehicle. I informed him that I am no longer interested in having my vehicle serviced at this location and that I'd discuss further once I arrive. Upon my arrival at 5 PM, I was thankful that I did not have to pay $100 but was frustrated that my car was there all day and was not fixed, contrary to what I was informed. I spoke with a manager from the service dept. (Mario) and he apologized for my experience and assured me that he'd personally call me the next day in an effort to resolve this issue. It is Nov. 20th and have yet to receive a call. I left that day with issues with my car that is only one year old, two Uber rides that I had to pay for, and a late start at work. More

Wow! First time there and had a great experience. Robin explained the process. Highly recommended and get the wash and wax. First time there and had a great experience. Robin explained the process. Highly recommended and get the wash and wax. More

Everyone is so curtious they do not ack as though they were in a hurry. They listen to you they were very helpful and understanding. were in a hurry. They listen to you they were very helpful and understanding. More

Awesome my son bought the car and was on a tight schedule In /out 1 hr. Great service 👍👏 In /out 1 hr. Great service 👍👏 More