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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,341 Reviews

2,341 Reviews of Jenkins Nissan - Service Center

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October 05, 2022

2 1/2 hour wait for a basic oil change with appointment = unacceptable to me. More

by martin.young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Oct 06, 2022 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

Oct 06, 2022 -

martin.young responded

Thanks for your quick response!

October 05, 2022

I always get great service in a timely fashion. Robin takes good care of me and my car. More

by Holly Hutto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Oct 06, 2022 -

Jenkins Nissan responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future.

October 05, 2022

Jenkins Nissan and its employees have always treated me with the utmost respect. They get me in and out and take care of what I came in for. They also doing inspection and tell me anything that's upcoming More

by lettejoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Suliaman, Angel.., Robin Rockey, Anacario Rivera, Douglass Miller
Oct 06, 2022 -

Jenkins Nissan responded

Hi, we are so happy to read such a great review about Jenkins Nissan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 04, 2022

Gil was fantastic both in assessing and troubleshooting the problem with my car! He then took it upon himself to quickly take care of the problem and get my car fixed promptly and efficiently. Thanks Gil More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2022

Sami was super nice and sat down with me, striking up a conversation with me while I waited for my Nissan Rogue to be serviced. Had pleasant conversation about my collection of Nissans. More

by summary.sunrise0b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malaki Ettson
Oct 05, 2022 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2022

Recently moved to area and my first time at this dealership. Everyone was nice but customer service is below standards from my former dealership in Coral Spring Nissan. Spent $280 on my 22k check up More

by Pixie417@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Oct 03, 2022 -

Jenkins Nissan responded

Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Oct 04, 2022 -

Pixie417@att.net responded

See my review below for Coral Springs Nissan and you can see the difference

September 29, 2022

Fast as possible. Friendly. No return. Consistent service. Glad take my cars there. Close by. More

by john.ringleb
Recommend Dealer
Yes
Employees Worked With
Don’t remember the service advisor.
Sep 30, 2022 -

Jenkins Nissan responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2022

Very Proficient fast and courteous work was done fast even while they were busy Thank You More

by randyramservices
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malaki Ettson
Sep 28, 2022 -

Jenkins Nissan responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2022

Great customer service had my car in and out of the shop in a reasonable amount of time More

by Rburns11806.rb
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Jenkins Nissan responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

September 23, 2022

Had an appointment for an oil change. Staff was friendly. More personal conversation and playing around by techs than work. Three hours later my car was ready when it was a 20 minute oil More

by ATEDESCO2454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie
Sep 26, 2022 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Jenkins Nissan, if there is anything else, we can do, do not hesitate to contact us!

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