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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,358 Reviews

2,358 Reviews of Jenkins Nissan - Service Center

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February 24, 2022

naca was amazing. finally found a trustworthy service advisor been looking for a new place to service my car but because of naca ill stay More

by ESAY1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anacario Rivera
Feb 25, 2022 -

Jenkins Nissan responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

February 23, 2022

is hard to make an appointment as no appointment is available the customer service is ok but prices change without notification and prices are too expensive More

by FAMSANMEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Jenkins Nissan responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to Kendall Miller at kmillerjn@yahoo.com when you have a chance. Thank you, and we look forward to hearing from you.

February 22, 2022

Always quay and quick service at Jenkins. Service manager also went extra mile when it seemed like an item was over it was not. More

by michael37means
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Feb 23, 2022 -

Jenkins Nissan responded

We appreciate your positive review of your recent experience with us! It is great to hear everything was done quickly and to your satisfaction! Thank you, and have a fantastic day!

February 21, 2022

Customer service was very poor retuned a phone call 6 times put on hold at least an hour twice while on hold they just hung up wil not be returning More

by kgator15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Rockey
Feb 21, 2022 -

Jenkins Nissan responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Jenkins Nissan. We would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to Kendall Miller at kmillerjn@yahoo.com.

February 21, 2022

It took 2. 5 hours to complete even though I booked appointment for oil change, tire rotation. There is no update in between or going over the 100 point check w More

by Dudewglass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anacario Rivera
Feb 21, 2022 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

February 18, 2022

They are always very professional and courteous. I always use them when I need my car serviced. More

by jdw731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Lopez, Dylan Craig, Angel Colon, Will Repko, Wilson Bermuder, Tyler Mathis
Feb 21, 2022 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

February 17, 2022

Things were done in a professional, polite manner and work done by about the time it had been promised. The one lower star rating is for faulty parts by Nissan (1 shaft ft. drive and 2 hub assy road whe More

by tspagina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammie Latchwor, Rivera, Demmis - very good work
Feb 17, 2022 -

Jenkins Nissan responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we may further assist you in working towards a resolution.

February 16, 2022

Service advisor Tammy was very rude screamed at me after waiting in the car for 15 minutes finally got an a nice service advisor to help me went to check out and Tammy was very rude again telling me she did More

by james.e.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Jenkins Nissan responded

We would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.

February 16, 2022

Ok wasn’t happy with my oil change price and having to make appt for oil change More

by amtrucking4sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Feb 17, 2022 -

Jenkins Nissan responded

We truly appreciate your honest feedback. We regret to hear that your experience with us was not a more positive one. We would like to work towards a resolution, so if you are willing, please reach out to Kendall Miller at kmillerjn@yahoo.com to discuss this further.

February 16, 2022

It was as expected but I was told thaat my battery needed to be replaced because it failed the battery test. The battery was fairly new. After leaving the dealer I checked the battery and notice the positive More

by alexjto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Bermuder
Feb 17, 2022 -

Jenkins Nissan responded

We apologize for the miscommunication during your service visit. We would like the chance to speak with you further about your time with us. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience.

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