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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,358 Reviews

2,359 Reviews of Jenkins Nissan - Service Center

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February 16, 2022

It was as expected but I was told thaat my battery needed to be replaced because it failed the battery test. The battery was fairly new. After leaving the dealer I checked the battery and notice the positive More

by alexjto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Bermuder
Feb 17, 2022 -

Jenkins Nissan responded

We apologize for the miscommunication during your service visit. We would like the chance to speak with you further about your time with us. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience.

February 14, 2022

Service was very poor and slow With no update as to when it would be completed sat there for 3 1/2 hours for a simple oil change. More

by FLADIKA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

February 12, 2022

I have a 1991 Nissan Figaro needing brakes. The service Mgr. Found all the parts and including the labor was very reasonable and back in 7 days. Highly recommend them. More

by LENSPATAFORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Mgr. Mario, Robin Rockey
Feb 14, 2022 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

February 12, 2022

Pleasant experience all around. Service was efficient and fast. All associates were thorough and detailed. More

by taurence.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Colon
Feb 14, 2022 -

Jenkins Nissan responded

Hi, it is great to hear everything was done quickly and to your satisfaction. Have a wonderful day!

February 09, 2022

The staff are always friendly & courteous. They are good with explaining any services needed to your vehicle. More

by lcole33511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Feb 10, 2022 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

February 08, 2022

When I turned on the heat the next am there was a gas smell. I then noticed oil on the floor in my garage. What is happening? More

by NANCYHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Jenkins Nissan responded

Hello Nancy. We would like to address your concerns. Please reach out to Kendall Miller at kmillerjn@yahoo.com. We look forward to your call.

February 06, 2022

He is kind and caring and passionate about what he does and the people he works with. More

by Marandajo. Hernandez13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian Fernandez
Feb 07, 2022 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

February 04, 2022

Courteous. ‘ My service rep is always accommodating. I Courteous. ‘ My service rep is always accommodating. I use Ester Oil and she makes sure that it is ordered and waiting on me. She communicates wit More

by walkersail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Waters
Feb 04, 2022 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

February 04, 2022

The service was prompt and professionally done I was able to drop my car off and pick it up finished More

by Clinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sevigny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Miller, Michael Sevigny
Feb 04, 2022 -

Jenkins Nissan responded

Thank you, Clinton, for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

February 03, 2022

I have every confidence in Robin's help. The problem was discovered and fixed on this trip. Car is riding great and gas mileage increased. Great job service department. More

by JLMONTAGUE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Feb 03, 2022 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

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