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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,360 Reviews

2,360 Reviews of Jenkins Nissan - Service Center

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January 28, 2022

Made appointment for 11 am oil change, the lobby was unusually empty. Still took 1.5 hours and then when paying my $6 oil change was $9, I asked the lady why and she said that my Titan takes more oil. F More

by jjbeck267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Waters
Jan 31, 2022 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Jenkins Nissan, if there is anything else we can do, do not hesitate to contact us!

January 26, 2022

Robin is fantastic to work with! She is always great at keeping me informed to let me know when my vehicle is ready as I drop it off and come back at the end of my workday. She is also very welcoming and a More

by JNR16
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 27, 2022 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

January 26, 2022

They were awesome to work with. Very helpful. They did an outstanding job and were pretty fast. More

by KRYSTAL0143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 27, 2022 -

Jenkins Nissan responded

Thank you, Krystal, for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 25, 2022

Angela was awesome! She worked with me to obtain a rental car. The work performed on my car was was good. My car was returned to me dirty with black finger prints on the upholstery. My car is normal More

by klaw1130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Colon
Jan 26, 2022 -

Jenkins Nissan responded

Hi, thank you for your lovely review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Jenkins Nissan.

January 25, 2022

Robin was extremely pleasant considering how short staffed they were. My wait time was less that quoted - that's always a welcome surprise! More

by dawnpuskas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 26, 2022 -

Jenkins Nissan responded

Hello Dawn, we're glad to hear you found Robin so pleasant and helpful! Thank you for choosing Jenkins Nissan and we hope to see you again.

January 24, 2022

it is okay, clean, have some snacks and drinks , has a coffee machine to self serve More

by cinthyaluciano19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Fisher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Jenkins Nissan responded

Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact Kendall Miller at kmillerjn@yahoo.com at your earliest convenience. We hope to hear from you soon.

January 20, 2022

I was warmly greeted, on a very cold morning, by Robin Rockey. She was very attentive to my multiple service requests. She told me to relax in the waiting area and, to my surprise, all that I had reques More

by MARYLOVESYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 24, 2022 -

Jenkins Nissan responded

Thank you, Mary, for taking the time to leave us a positive review today! At Jenkins Nissan, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

January 19, 2022

This my dealership! Every car I own or lease it is from this dealership. Nice people and excellent selection More

by eterits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anacario Rivera
Jan 19, 2022 -

Jenkins Nissan responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Jenkins Nissan, enjoy that ride!

January 19, 2022

I got an oil change. It was quick and cheap and they even did a full inspection. I will continue to go there! More

by aj481266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Colon
Jan 19, 2022 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 19, 2022

The staff at Jenkins Nissan Service Department has provided excellent service on my 2020 Nissan Sentra. More

by henning.sarah
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio, Dylan Craig
Jan 25, 2022 -

Jenkins Nissan responded

Dear Sarah, Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

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