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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,392 Reviews

2,392 Reviews of Jenkins Nissan - Service Center

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February 17, 2022

Things were done in a professional, polite manner and work done by about the time it had been promised. The one lower star rating is for faulty parts by Nissan (1 shaft ft. drive and 2 hub assy road whe More

by tspagina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammie Latchwor, Rivera, Demmis - very good work
Feb 17, 2022 -

Jenkins Nissan responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we may further assist you in working towards a resolution.

February 16, 2022

Service advisor Tammy was very rude screamed at me after waiting in the car for 15 minutes finally got an a nice service advisor to help me went to check out and Tammy was very rude again telling me she did More

by james.e.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Jenkins Nissan responded

We would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.

February 16, 2022

Ok wasn’t happy with my oil change price and having to make appt for oil change More

by amtrucking4sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Feb 17, 2022 -

Jenkins Nissan responded

We truly appreciate your honest feedback. We regret to hear that your experience with us was not a more positive one. We would like to work towards a resolution, so if you are willing, please reach out to Kendall Miller at kmillerjn@yahoo.com to discuss this further.

February 16, 2022

It was as expected but I was told thaat my battery needed to be replaced because it failed the battery test. The battery was fairly new. After leaving the dealer I checked the battery and notice the positive More

by alexjto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Bermuder
Feb 17, 2022 -

Jenkins Nissan responded

We apologize for the miscommunication during your service visit. We would like the chance to speak with you further about your time with us. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience.

February 14, 2022

Service was very poor and slow With no update as to when it would be completed sat there for 3 1/2 hours for a simple oil change. More

by FLADIKA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

February 12, 2022

I have a 1991 Nissan Figaro needing brakes. The service Mgr. Found all the parts and including the labor was very reasonable and back in 7 days. Highly recommend them. More

by LENSPATAFORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Mgr. Mario, Robin Rockey
Feb 14, 2022 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

February 12, 2022

Pleasant experience all around. Service was efficient and fast. All associates were thorough and detailed. More

by taurence.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Colon
Feb 14, 2022 -

Jenkins Nissan responded

Hi, it is great to hear everything was done quickly and to your satisfaction. Have a wonderful day!

February 09, 2022

The staff are always friendly & courteous. They are good with explaining any services needed to your vehicle. More

by lcole33511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Feb 10, 2022 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

February 08, 2022

When I turned on the heat the next am there was a gas smell. I then noticed oil on the floor in my garage. What is happening? More

by NANCYHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Jenkins Nissan responded

Hello Nancy. We would like to address your concerns. Please reach out to Kendall Miller at kmillerjn@yahoo.com. We look forward to your call.

February 06, 2022

He is kind and caring and passionate about what he does and the people he works with. More

by Marandajo. Hernandez13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian Fernandez
Feb 07, 2022 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

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