Jenkins Nissan - Service Center

headlight was burned out, I thought it was understood that they would replace both headlight sides since one could assume if one side burned out after 10 years, the other side was certain to follow very that they would replace both headlight sides since one could assume if one side burned out after 10 years, the other side was certain to follow very soon. That was not the case as under Service Advisor Robin they only tended to the one light which was burned out this was on 7/12. That is why my other headlight burned out this week and I couldve gotten a traffic ticket since I didnt realize at first. That is why I had to miss work on saturday to urgently drag my goddamned car into Jenkings on 7/24, so they could waste my time and take my bumper off a second time to fix the other light. Even If I didnt think of doing both lights which is what I thought I pitched Robin, how is she as the service advisor not coming back to me to recommend that, so that she can make your dealership more money at the time by selling the bulb. sales train much ? Issue corrected by Mark on 7/24 still not satisfied that nothing extra was done for me that urgent tune up Robin said I needed, but my longtime mechanic said could wait 2 oil change cycles probably isnt getting done there. I have a 2011 Nissan Altima. My next Nissan probably isnt coming from Jenkins. Ill head into Orlando for it if anything or Tampa etc I do love Nissans, most likely ill get another but this experience was garbage all around. you had me waiting 5 hours the first time bc you dont stock lights More

Took a little longer than expected but my experience was worth the extra time! Explanations were/are always on point. I highly recommend Darrell, he is very friendly and thorough! worth the extra time! Explanations were/are always on point. I highly recommend Darrell, he is very friendly and thorough! More

The crew is polite and courteous. They have kept this car in good shape over the years and it has been greatly appreciated. After 10 years , it’s still a beautiful car that runs well. in good shape over the years and it has been greatly appreciated. After 10 years , it’s still a beautiful car that runs well. More

I have dropped my car off three times since April 30th for the same issue. I picked the car up two days ago and it is still doing the same thing. There is not good communication when the cat is being se for the same issue. I picked the car up two days ago and it is still doing the same thing. There is not good communication when the cat is being service. I am always the one calling in for updates. I have had my car for a total of five days since April 30th. There needs to be a better protocol in place. More

Angela was phenomenal but I just opened my tail gate to find my car torn apart and I’m heading to the beach tomorrow no I can’t beach I can’t put anything in my back of my suv. You had my car for 2weeks an find my car torn apart and I’m heading to the beach tomorrow no I can’t beach I can’t put anything in my back of my suv. You had my car for 2weeks and did t put it back together More

My car has to stay for 2 days and they provide me with a vehicle at no cost for me… that is how you treat your costumers!!! Kudos vehicle at no cost for me… that is how you treat your costumers!!! Kudos More

Excelente servicio y rapidez con un personal eficiente . Espero en un futuro poder hacer un upgrade a mi vehículo en sus instalaciones gracias por su servicio Espero en un futuro poder hacer un upgrade a mi vehículo en sus instalaciones gracias por su servicio More

They were finished in the required time. That makes aHUGE deal. Very prompt at getting to me as I drove in. I will b back. deal. Very prompt at getting to me as I drove in. I will b back. More

This was a much better visit. I told the customer service rep that I would be waiting for my car and the service/ repair was done quickly. I have had oil changes here that had taken longer. rep that I would be waiting for my car and the service/ repair was done quickly. I have had oil changes here that had taken longer. More

Took me right in, found the problem and got me out just as quick. I’ll be back from now on for all of my car repairs as quick. I’ll be back from now on for all of my car repairs More