Jenkins Nissan - Service Center

Schedule an appointment and yet still the wait time is extremely long even for something as simple as a oil change. I wasn't please about my service yesterday and that's the first time it every happen whe extremely long even for something as simple as a oil change. I wasn't please about my service yesterday and that's the first time it every happen where I drive up and someone didn't come to the car until 15 minutes later after driving my car all the way inside the service are because make them realize I'm still waiting. They were all in a huddle talking until another guy said hey anybody help her yet. Got excuses that my window tint is to dark etc etc but I'm still in the car with the car still running and my headlights still one. Not sure how you can't see someone front the front windshield if your standing in front of me the entire time. Pick up my car key front the customer service desk and the service person took all my keys off my ring for what reason I don't know because my car is a push start so their was need to separate them. Deal with Kari while I waited and she was an enjoyable sales person to talk to. More

Absolutely no idea what to do when you pull up. Multiple people just standing outside their cars hoping for a greeting, but no one walked up for 15 minutes. This should be run much more smoothly to usher p people just standing outside their cars hoping for a greeting, but no one walked up for 15 minutes. This should be run much more smoothly to usher people into the waiting room. Even with an appointment, I felt like an unwelcome guest until I was finally greeted. However, the person behind was still left standing there waiting. More

Paid for new gas cap 8 weeks ago. Never contacted about it. Impossible to get my sales rep on phone. Never called back. Left on hold for 30 minutes waiting. it. Impossible to get my sales rep on phone. Never called back. Left on hold for 30 minutes waiting. More

Waited almost three hours for an oil change. No since of urgency and terrible customer service. I called a week ahead for another issue and was advised my car could not be looked until a month from the init urgency and terrible customer service. I called a week ahead for another issue and was advised my car could not be looked until a month from the initial call. If you’re short staffed hire more people. It’s absolutely ridiculous and disrespectful to have someone wait almost three hours for an oil change. Went Maus Nissan in Tampa and was taken care of within an hour. This is the Nissan dealership I will go to for now on and I will never come back here. You should model your service shop like Maus Nissan. More

They have always been polite, professional and address any concerns I may have to my satisfaction every time I've been there for service as well as when I purchased my vehicle. any concerns I may have to my satisfaction every time I've been there for service as well as when I purchased my vehicle. More

I had a warranty issue with my visor I called that same day, they advised me I could come in n that same day. I arrived they replaced my visor in a timely manner. day, they advised me I could come in n that same day. I arrived they replaced my visor in a timely manner. More

I was quite amazed that the employees who deal directly with customers did not wear masks. I hope in the future they will wear masks. with customers did not wear masks. I hope in the future they will wear masks. More

Very knowledgeable service personnel and always a good experience. Michael was careful with the vehicle requirements and made sure to check past history of services before making any new recommendations. experience. Michael was careful with the vehicle requirements and made sure to check past history of services before making any new recommendations. More

Excellent service and care. All of my requirements were met and handled wonderfully. I’ll be sure to come back for any of my vehicle needs. met and handled wonderfully. I’ll be sure to come back for any of my vehicle needs. More

My recall warranty issue was a complete disaster with this dealership. I had to remove my car from this dealership and take it elsewhere to get the customer service attention that was fairly needed. How this dealership. I had to remove my car from this dealership and take it elsewhere to get the customer service attention that was fairly needed. How this was handled from upper management was very poor. You have lost my business for sure. More