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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,361 Reviews

2,361 Reviews of Jenkins Nissan - Service Center

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December 23, 2020

Excellent experience all around! Got me in quickly and Sean kept me informed throughout the whole process and had me back on the road in no time at all. More

by bridog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Wren
Jan 12, 2021 -

Jenkins Nissan responded

Bridog, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 23, 2020

The woman that help me was awesome!!! Best customer service I have seen there. I almost took her home with me. She was pleasantly cheerful. More

by davischristopher222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 12, 2021 -

Jenkins Nissan responded

Davischristopher222, we are so happy to read such a great review about Jenkins Nissan, Inc.! Please don't hesitate to reach out to us if there's anything more we can do!

December 22, 2020

Robin Rockey made sure to fully communicate what needed to be done with my car in the service department. She came out several times to provide an update and was incredibly friendly and personable. More

by MALLORYDWILLIAMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 12, 2021 -

Jenkins Nissan responded

Hi Mallorydwilliamson! We're so happy we were able to help Thank you so much again for your feedback! We hope you have a great day! you out!

December 22, 2020

Your help getting me taken Rocks, Robin. Thanks for taking care of me . Have a great Holiday and New Year. You and the team did a great job for me and brought my attention to things that needed taken More

by arnoldbruce52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 12, 2021 -

Jenkins Nissan responded

Arnoldbruce52, we are so happy to read such a great review about Jenkins Nissan, Inc.! We can't wait to see you again, have a great day.

December 21, 2020

I was treated very fairly and felt welcome in the environment. Each thing suggested to service my car was explained very well and given honest reasoning. The price for service was also more than fair More

by katikirk23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 12, 2021 -

Jenkins Nissan responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 21, 2020

Everything was great Everything was very clean everyone was so friendly.The service was great I was not there too longGreat customer service they had Refreshments for the customers More

by yanettaguilera1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Lopez, Vince Mcquire, Robin Rockey, Dylan Craig, Anacario Rivera, Angel Colon, James Johnson, Darrell Jarvis
Jan 12, 2021 -

Jenkins Nissan responded

Yanettaguilera1988, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 20, 2020

My experience with the Service Dept., Robin Rockey in particular was very good. I arrived a little early but that didn't appear to be a problem. Sitting area was neat as was the restroom. More

by mushy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 12, 2021 -

Jenkins Nissan responded

Mushy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jenkins Nissan, Inc.. Thank you, and have a fantastic day!

December 18, 2020

Good, but right before I was able to leave they had to take car back a check alignment again because of how specs looked. Should have checked that prior to telling me car was ready. More

by Suzgray1963
Recommend Dealer
Yes
Employees Worked With
Sakka
Jan 12, 2021 -

Jenkins Nissan responded

Hello Suzgray1963, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

December 18, 2020

Everyone was nice and friendly. The sitting area was very clean even the restroom. They had snacks and refreshments for the customers and constantly updated me on the progress. More

by MARTHAFAULK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Jenkins Nissan responded

Hi Marthafaulk9, thank you so much for your positive comments about Jenkins Nissan, Inc.! We hope to be of service to you again in the future. Best wishes, Jenkins Nissan, Inc.

December 17, 2020

Service incomplete. Svc. Manager did not review report with me. This was my second visit to the service department. The first was unscheduled, so I thought it was just an inconvenient time. This time I sc More

by joellen.stranger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony Bearden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Jenkins Nissan responded

Joellen.stranger, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (863) 686-2800.

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