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2,403 Reviews of Jenkins Nissan - Service Center
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November 18, 2019
Quick oil change Always able to get in and get out with detail review of upcoming service and looking up for recalls. Always friendly staff willing to help and plan fo Always able to get in and get out with detail review of upcoming service and looking up for recalls. Always friendly staff willing to help and plan for the future service. More
by mojo13rn12345
Verified CustomerEmployees Worked With
Steven Souffornt
November 14, 2019
Fast professional service Made appointment for oil change, Service Dept. was packed, but in and out in one hour, advice but no hard sell. Stevens was great. Website needs updat Made appointment for oil change, Service Dept. was packed, but in and out in one hour, advice but no hard sell. Stevens was great. Website needs updating. More
by RLC336
Employees Worked With
Mario, Steven Souffornt
November 13, 2019
unhappy I went in for an oil change which went fine however, I had stated that my transmission when it was shifted into a lower gear would sometimes stay in I went in for an oil change which went fine however, I had stated that my transmission when it was shifted into a lower gear would sometimes stay in that gear (such as 4th) the next time I attempted to shift into drive. In other words, it would come back out of 4th fine into other gears such as P, N, R, or lower gears but would not go back into D. So I told them I created a mechanical jig that sits in the gear slot so it could NOT be put into a lower gear. I also told them I did not want them to check it - was just getting some info for now. However, when I went to pick it up that evening, the jig was removed and guess what gear it had been shifted into and is now stuck(4th). I am not very happy. I was not ready to address this issue at this time and had a temporary patch that did the trick. Sean was my service contact who was personable, took the time to answer my questions, and as far as I know was not involved with this mishap, though there may have been a communication lapse as to what the customer wanted and did NOT want. Tim did the maintenance and I presume removed the jig and intentionally shifted it into 4th where it still remains when I go to shift it into D. Regards, Josh More
by showj9
Employees Worked With
Tim, Sean Wren
November 13, 2019
Appts mean nothing Arrived at was told it would be a 2 hour wait with an appt. Seems ridiculous. If you make an appt, you should have the smallest amount of priority. Arrived at was told it would be a 2 hour wait with an appt. Seems ridiculous. If you make an appt, you should have the smallest amount of priority. More
by carla_ann26
Employees Worked With
November 12, 2019
Work done on time Having air bags replaced , was told it would take about 2 hours , I waited at the dealership my car was done within the 2 hours. Very pleased. Having air bags replaced , was told it would take about 2 hours , I waited at the dealership my car was done within the 2 hours. Very pleased. More
by CINDY_T11
Employees Worked With
Steven Souffornt
November 09, 2019
Maintinance Prompt, courteuos, and consideration representatives. The price for an oil change can not be beat. The work was completed faster than I expected. I do Prompt, courteuos, and consideration representatives. The price for an oil change can not be beat. The work was completed faster than I expected. I do recommend this service center. More
by clevrman
Employees Worked With
Vince Mcquire
November 08, 2019
Todo bien , trato bastante amable, tomé la cita por teléfono, fui el día programado y al llegar me atendieron al momento, le hicieron su primer servicio al vehí , trato bastante amable, tomé la cita por teléfono, fui el día programado y al llegar me atendieron al momento, le hicieron su primer servicio al vehículo y no tardaron mucho, ya ni a la hora nos hablamos ido, More
by lsanchez113
Employees Worked With
Steven Souffornt
November 07, 2019
Service associate great, mechanic logging time Took car in for engine light. 1 hr later got update. Pointing to paperwork i was informed the the “jhbfinmax783hbc” code indicates the need to take m Took car in for engine light. 1 hr later got update. Pointing to paperwork i was informed the the “jhbfinmax783hbc” code indicates the need to take more steps to find the problem. Then 20 minutes the O2 sensor needs change. (On line shows loose gas cap or O2 sensor as most likely problem) I was sold an extended service warranty which should cover. The associate called and found that only the dealer that sold the car with 5 miles on it will honor the sensor. 4 or 5 other services ALL Fluid Changes commenced. 1 light bulb change, After 3 more hours i asked if some fluid was being airfreighted in from China. Lots of scurrying. Service manager came to explain how all the extra services take time , for example the differential take 1 hour to drain 12 quarts. Thought latter i should have said “you charge an hour ... it doesn’t take an hour” Ended with a patronizing pat on the arm. Things started to happen, service associate ran fluids from the cage to the car, i sat down,,, 15 minutes later car was done. 5.5 hours. Slow walking service because everyone knowing the chargeable hours does not make for happy customers or healthy work environment. Something to think about. More
by Buy Somewhereelse
Employees Worked With
Not sure
November 07, 2019
Sean was great . Repair was fast. Price was very reasonable. Thank you for taking care of my car and switching my tire out for me. . Repair was fast. Price was very reasonable. Thank you for taking care of my car and switching my tire out for me. More
by matthew.hills
Employees Worked With
Sean Wren
November 07, 2019
Fluids changed Great service and the person that did the oil change on my car was very friendly and helpfulExplain to me what was needed when I reached 30,000 miles Great service and the person that did the oil change on my car was very friendly and helpfulExplain to me what was needed when I reached 30,000 miles More
by glennahartford
Employees Worked With
Julio Rivera, Steven Souffornt, Sean Wren
