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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,345 Reviews

2,345 Reviews of Jenkins Nissan - Service Center

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January 13, 2023

Everyone is so kind and professional. I am pleased with my service each time I bring in my car. More

by terriarmanbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaki Ettson
Jan 17, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2023

I had to take in my Nissan four times to find out what the issue was. Very inconvenient. I was even told that the mechanic didn’t see an issue. The service advisor Malaki was helpful. More

by BODY13
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Malaki Ettson
Jan 17, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

January 12, 2023

You have a good employee to take innitiave to take you to the other shop to show the car. It’s good. customer service . I will come again to buy a car to Nissan company . I really satisfied the service and More

by janecaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammie Letchworth
Jan 13, 2023 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.

January 12, 2023

Service was fast and friendly. Angel Fisher was fantastic and will come back because of her. More

by GFA100856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 12, 2023

, polite, fast, generous, the best I ever had they took care of me in a reasonable time in fashion. They did a good job. I have no complaints. More

by Michaelclayton3323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Robin, Robin Rockey, Malaki Ettson, Douglass Miller
Jan 13, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2023

Jenkins Nissan always takes care of me and makes sure that my car is driven away in great condition. More

by MARSHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

January 11, 2023

They don't keep their time sitting there for 3 hours for an oil change taking people that came in after me the terrible service More

by lrivera5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

January 10, 2023

I made a 10:00 appointment to get my oil changed; over 2 hours later, it still wasn't finished. 2 hours! How long should a simple oil change take, especially when I have an appointment?! To top it off, whe More

by GATORMAN1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Cogle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

Jan 15, 2023 -

GATORMAN1013 responded

As I stated in my review, there were 2 major issues: the time taken to service the truck (over 2 hours when I had an appointment), and the rude, completely lackadaisical "don't give a crap" attitude of your service manager in how long the service was taking. No service should EVER take 2 hours when a customer has made an appointment ahead of time, and I honestly think having personnel like your service manager does nothing but harm the overall look of your business. As I said, I will never come to Jenkins Nissan again because of this man. I was always taught in business that treating the customer well is the first priority; it is too bad your service manager did not get the memo, or else he really doesn't give a crap about the customers he deals with each day. If it is the latter of these, I feel very sorry for your dealership, you are definitely headed in the wrong direction... Jim Wiggs

January 09, 2023

Took my car in the night before and it was already done before the scheduled appointment. More

by cpbrown55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jan 10, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 09, 2023

Had and issue with tires out of balance on my 2019 Armada. Service did and road force balance. The vehicle is fine now More

by milewis1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

Jan 10, 2023 -

milewis1965 responded

You're welcome! We be returnimg for future maintenance, when needed

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