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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,394 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,394 reviews

July 30, 2015

Amazing The customer service was great, great atmosphere, Deon did a great job and really helped me! And Chris Fry is the greatest sales manager in the world! More

by Nelly86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon and Chris
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July 29, 2015

New Car!!! Was deeply appreciative of the professionalion of my dealer who was thorough, and most importantly patient in answering questions for me to get the be More

by MsCG4real
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheik
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July 27, 2015

Great Experience I came in not thinking I was going to get a car in my price range. My salesman Bill was great, not only was I able to get a car but an awesome dea More

by happy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Burney
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July 24, 2015

The service was terrible and I had all the finances ready yh They sold the Shelby cobra i had already drawn up the plans and coming back to get the car but found out that they sold it and didn't notify me at all More

by Anatoliy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray don't know his last name
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Aug 06, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

RE: Anatoliy5 #: 2050197 Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Shelby Cobras are in extreme high demand. When our dealership is fortunate enough to come across any to sell, they usually do not remain on our lot for more than two to three days max, and then are immediately sold. We did have a Shelby Cobra and had a few interested onlookers. However, since we do not know who this individual is, nor have a record or name to refer to, or have anyone in our employ by the name of Ray, if they have the right dealership, we can only respond to what this individual is stating in his/her complaint. Plans drawn up as it is being referred to is not considered a purchase or the legal signing of a contract to purchase. As in this case, Jeremy Franklin Mitsubishi would not have been able to legal sell this vehicle to a qualified buyer. Perhaps this person is referring to the initial stages of credit verification, basic information on the individual, etc. If one is coming back to get the car, think about it, or get a co-signer, there is no legal binds for us to hold any vehicle. If an individual was the actual legal purchaser, and coming back to get the vehicle, all contractual, legal paper work and approvals would have been signed, agreed upon and established. Since this was not the case with this individual, the vehicle sold immediately to someone whom had complied with the signing and purchasing of said vehicle. Our staff strives on excellence in all areas of mannerisms in the treatment of its customers. We do apologize this individual did not get the vehicle he/she was interested in. We would have been more than happy to have assisted them in doing so. Perhaps we can assist them in another vehicle. If not, we wish them the best of endeavors. Sincerely, Hector Espinosa

July 23, 2015

Another satisfied customer It was quick and easy the dealer was very informative and helpful. He made sure I got the car that is fit right for me. I enjoyed getting my car. More

by Pinkmirage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon
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July 22, 2015

Aewsome Service and People! I saw the car I wanted online and clicked on the link to wait for a reply. My saleman TJ called me and was so pleasant and friendly. He took some info More

by mckool2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
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July 21, 2015

Fairly easy and painless went to get serviced the guy that helped me Bill Burny was knowledge about a lot of stuff and made my experience great and painless More

by mitzu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bill burny
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July 21, 2015

Best Day Ever!!!! TJ is really great at what he does.....He is a great salesman. He worked hard and long to get me approved for the Outlander Sport... I love it by the More

by yellagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
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July 21, 2015

Got more than I expected I was honestly trying for a used vehicle but TJ and the group at Jeremy Franklin really pulled out all the stops and sold me on a new 2015 Outlander S More

by mtengle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ and Joshua
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July 16, 2015

"Thanks Jeremy Franklin of Kansas City" Excellent customer service from our sale person Brandon Brown, he was very concern about our needs for buying a car. Brandon was very friendly and kn More

by keyana3
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brown and Joshua Espinosa
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