Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,402 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
Contact Dealership
View Awards

6300 E 87th St

Kansas City, MO

64138

Directions

By Type

Showing 1,402 reviews

May 10, 2015

SCAMS and LIES SCAM ALERT! I took my 2003 mitsubishi Lancer in to have an electrical issue with the transmission diagnosed. I dropped it off 9am, and they called More

by lancerfan91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
everyone. I raised xxxx
Report | Print
Jul 29, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Mr. Joel Nesbit came in to our dealership accompanied by his mother and requested a diagnostic test for which he believed there were electrical issues with the dash panel gauges. Mr. Nesbit explained that when he turned on his vehicle the gauges flickered forward then went to a zero. We explained to Mr. Nesbit this is an intermittent issue and that after the vehicle sits idle for a while the gauges return back to a normal status. Mr. Nesbit also explained that the transmission shifts late and then bangs into gear. Mr. Nesbit wanted to know what was wrong with the vehicle so they could decide to either fix it, or trade it in before they left, and said he and his mother would be out in the lot looking at cars. Upon Mr. Nesbit’s request, we performed a scan test on the instruments and found no fault codes. We noted there was a problem with where the heat came out on the dash. Mr. Nesbit’s vehicle was taken for a test drive and the gauge instruments worked as they should. However, the technician did find the internal transmission slipping and a rattling noise from the transmission. We contacted Mr. Nesbit by phone and recommended the transmission be replaced, the cooler flushed and we priced a remanufactured transmission from Mitsubishi with labor cost. The estimate exceeded cost repairs for Mr. Nesbit, so we suggested perhaps a trade in might be the way to go if that would work out better for him. Mr. Nesbit said he would not be able to return the same day to pick up his vehicle and would be in the following day for it. As it turned out, Mr. Nesbit did return the same day, after our service department had closed and wanted his vehicle. When the service department closes it is locked up for security reasons. A manager accommodated Mr. Nesbit and retrieved the service ticket along with Mr. Nesbit’s vehicle. Mr. Nesbit paid for the diagnostic fee without any complaints. To date, we have not heard back from Mr. Nesbitt. However, should Mr. Nesbitt wish to speak with me, he may contact me at 816.526.6900. My hours are the following: Monday – Thursday: 9:00 A.M. – 8:00 P.M. Friday – Saturday: 9:00 A.M. – 6:00 P.M. I would be more than happy to personally accommodate Mr. Nesbitt. Should Mr. Nesbitt choose not choose to contact us, we wish him the best of endeavors with his vehicle. Sincerely, Hector Espinosa General Manager

April 25, 2015

MY EXPERIENCE IN SEARCH OF A RELIABLE VEHICLE I HAD THE BEST EXPERIENCE WHEN I WAS IN SEARCH OF A VEHICLE HAD THE MOST PLEASANT EXPERIENCE AND WOULD HIGHLY RECOMMEND THEM AGAIN AND IN HOPE THAT More

by CMANSAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARRON
Report | Print
April 22, 2015

Great person and wonderful service. Brandon B was a consummate professional and got me quickly into a new car with no problems whatsoever. I am very happy with this vehicle, and further More

by Latanya Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon B
Report | Print
April 21, 2015

Great experience We went into Jeremy Franklin and was looking for a new car. Joshua help us find the right car for the right price. I would buy our next car from them. More

by Bill Hodges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
April 21, 2015

Totally remarkable! After buying my second car here, I was convinced they were for real so much so that I took my parents. They were happt too. Even my brother bought one More

by Beverly.sgem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
Report | Print
April 19, 2015

rating I bought a car from t j and a would give them a ten this dealer is family friendly in all aspects from sales to service they are pros in my book this More

by man123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tj clark
Report | Print
April 19, 2015

TJ A Man Of His Word TJ told me he would do whatever it took to get me in a vehicle. It took some work but I purchased a 2004 GMC Envoy. About 5 months after my motor blew More

by Mrallen722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T. J. Clark
Report | Print
April 19, 2015

Tyral Jackson I would prefer Jeremy Franklin to anybody was helped out from TJ Clark i have purchase multiple cars thru this company they have great customer servic More

by tjackson88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
Report | Print
April 19, 2015

Great experience My Jeremy Franklin experience was great TJ Clark was the best customer service representative I've ever had my next car will be purchased at Jeremy F More

by Brianh88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj Clark
Report | Print
April 19, 2015

AWSOME EXPERIENCE T J Clark was very polite and helpful. Everyone we were introduced to was very polite and helpful.We enjoyed the experience of buying my new car, and More

by Stefinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ CLARK
Report | Print
1
...
120
121
122
...
141