Jeremy Franklin Mitsubishi of Kansas City

RUDE & DISRESPECTFUL I had the WORST EXPERIENCE while at Jeremy Franklin! As soon as you walk in they want you to sign a lot of paperwork without even looking at any vehic I had the WORST EXPERIENCE while at Jeremy Franklin! As soon as you walk in they want you to sign a lot of paperwork without even looking at any vehicles! Next they will only sell you what they want to sell you instead of what the customer wants! I told the sales man that I wanted to talk everything over with my husband and his immediate response "So he is the decision maker in the relationship? Aren't you grown why do you need to talk to him?" I immediately respond with "most married couples talk out their financial decisions!" I was extremely offended after he then responded with "it's because you don't have the money is it?" YOU WILL NOT SELL ANY VEHICLES WITH ATTITUDES LIKE THIS!! After telling him I wanted my keys to my car back he made his manager came talk to me and as soon as I pointed out to him that the deal he had on paper was a COMPLETELY different price by $3,000 according to their online prices! The manager said "that's for our loyalty club members only its in the disclosure!" I asked him to point out this disclosure and he couldn't even find it himself! THIS IS CONSIDERED FALSE ADVERTISEMENT AND YOU CAN HAVE A LAW SUIT ON YOUR HANDS!! Point of the story - Jeremy Franklin Mitsubishi is full of xxxx sales men who are extremely disrespectful and I will not be surprised if they don't find themselves in a legal bind due to their lack of humanity and "disclosures"!!! More

No Customer Service Took my car '14 Mirage in to have 3 recalls addressed and decided to have the oil changed while they had it. It has about 75K miles and we already p Took my car '14 Mirage in to have 3 recalls addressed and decided to have the oil changed while they had it. It has about 75K miles and we already planned on putting break pads on it the following weekend and tires in about 7 weeks when it hits 80K miles. Before we picked it up the called wanting us to have them put breaks on it while it was in the shop and also put tires on it. Their estimate for breaks was at least 3 times what a friend would do it for (parts plus a nice dinner) and my working on his computer so we opted not to do breaks. And when I put tires on it at 40K miles, the were $200 more than the local tire shop, so I also said no. And when I went to pay for the oil change, I had to wait for the tech to correct the ticket. It only had one quart of oil on the ticket and they couldn't ring me up. When they "fixed" it they put 5 quarts of oil on the ticket. However, my car only holds 3.8 quarts and when I questioned this they proceeded to argue that it held 5 quarts until I refused to pay the ticket. Then they looked it up, and had to have the tech fix the ticket again. So paying for my oil change took an extra 20 minutes making me late to work. So it was an anoying excercise, but the recalls and oil change were taken care of and life is good. Until they started calling my 2 days later asking why times asking why we declined to have them address the additional service needs they recommended. One followup call would have been OK, but 3 in one day was a bit pushy and excessive. And then a week later she started getting robo-dialer calls inquiring if we were interested in having them do the recommended service items from our visit. At one point while she was listening to one robo-dialer message, another call beeped in during the call and it was another robo-dialer message. When she called the dealership to ask to be removed from the robo-dialer list they argued that they don't ever use robo-dialers and then hung up on her when she insisted to be removed from the calling list. Any business that acts this desperate for work is some place to avoid. I really should have know after the only other time I had my car in their service department and they filled my washer fluid tank with antifreeze. Which wouldn't have been that bad, except the tech didn't want to admit his mistake and decided he could just use the windshield washer to pump all the fluid out on the windshield and refill it and no one would notice. However, all that antifreeze on the windshield rand down and contaminated the fresh air intake and made the inside of the car smell like antifreeze. They apologized and cleaned everything and washed the car, but it smelled strongly of antifreeze for over a week and i just happened that I was leaving for a 600 mile drive the afternoon this happened. Never should have gone back, but it was the closest dealership to get the recalls fixed. Next time I'll go the extra distance to Olathe Mitsibushi. More