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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

4.5
1,594 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,594 reviews

July 23, 2016

Great service- friendly Just purchased a new vehicle from Kenneth anonye he was very friendly and helpful would definitely recommend working with him to help find your new ve More

by Gabby.aviles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth anonye
July 23, 2016

Wonderful place a new car love it Love this place nice car very happy with people nice price neaver excited to get a car but I have a new car you should always buy from here More

by Mrswalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon
July 22, 2016

Excellent customer service I CALLED THE DEALERSHIP TO ASSIST ME WITH FINANCING ON A PREVIOUS VEHICLE PURCHASE. My car dealer TJ came through once again. He provided me with my More

by Twash34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj Clark
July 20, 2016

Another satisfied customers Deon willis was an excellent salesman . Outstanding straightforward. He came out and asked me what did i want and catered towards me. I would recommen More

by Downplay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon willis
July 20, 2016

Good service I want to thank you robert for your help and service, i had good experience here at jeremy franklin Mitsubishi, you got me the car i want it at the ri More

by Josef36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert molina
July 18, 2016

Great Service Nice and clean faculties. Happy friendly smiling faces. Very pleasant atmosphere. They open the door when I walked up. Offers me a drink. The were not More

by In2beauty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
July 16, 2016

overall experience Kennth was amazing to work with. I have already told friends and my family to come see him. He's very friendly lots of energy. He kept his promise and More

by klee2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth
July 16, 2016

Perfect experience Didn't think I would find a car being a first time car buyer with no credit and only being on my job for a few weeks but with the help of TJ Clark, I More

by Monisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
July 11, 2016

awesome sauce We came in today thinking about a newer vehicle and low and behold we have one awesome helpful and very sweet staff Kenneth Anonye you ROCK!!! More

by vickikidd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye and Joseph Espinsoa
July 10, 2016

I feel deceived I change my original good review to an unfavorable one because, I specifically said I would not come in for any reason that was a different monthly pa More

by vftkcmo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken, Chris, finance guy
Nov 10, 2016 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dealer Rater November 9.2016 Dear vftkcmo, Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, you did not share that experience. While we appreciate the feedback you’ve provided regarding your experience, we apologize for any misunderstandings you may have, as it is always our intent to make life long customer service relationships. From the beginning to the end of any sale, all procedures, policies and paper work are thoroughly gone over with the customer to assure that they fully understand and agree to by signing the required paperwork upon their purchase. Procedures such as these cannot be rushed through. All questions are answered and the contract cannot under any circumstances be changed and/or altered. You agreed to your purchase and payments. We are not in business to take advantage of anyone, as it would not behoove us as a business to be as successful as we have been blessed to be. Your review has been very disappointing to us and we apologize for any inconveniences you may have endured. It is always our intent to make life long customer service relationships. Sincerely, Hector Espinosa

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