
Jerry Seiner Buick GMC Vegas
Las Vegas, NV
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Stay away! Totally amateur sales team – – they passed me from one sales person to another over the course of almost 2 1/2 hours – – nobody could get the deal do Totally amateur sales team – – they passed me from one sales person to another over the course of almost 2 1/2 hours – – nobody could get the deal done! I ran out of patience with them and asked the last sales person to call me with a deal – – he never did. More
Robert was my salesman and he was extremely helpful. I appreciate his patience and attitude in the buying process. The only thing I wanted him to slightly different, was to follow through on my reques I appreciate his patience and attitude in the buying process. The only thing I wanted him to slightly different, was to follow through on my request without me having to repeatedly say it over again. But other then that, he made it smooth and I would highly recommend seeing him if you want to be treated like family. More
My sales Rep. Was EXCELLENT..... !!!!!! ( ANA MARIE ) The best Experience I have ever had at a Dealership, I went to a GM dealer to get a CHEV And left with a B Was EXCELLENT..... !!!!!! ( ANA MARIE ) The best Experience I have ever had at a Dealership, I went to a GM dealer to get a CHEV And left with a BUICK and I am VERY HAPPY with the CAR & Sales Rep & Dealership More
Thank you for your reliable service! ! I know when I bring my car for service I will get a detailed report before I pick up my car from service! ! I know when I bring my car for service I will get a detailed report before I pick up my car from service! More
Service has definitely degraded since it was Earnhardt GMC. Called for a week asking to speak to a service advisor about an issue and would be asked to leave a message. Never could get a return call. Alwa GMC. Called for a week asking to speak to a service advisor about an issue and would be asked to leave a message. Never could get a return call. Always had an excuses why I couldn’t talk to an advisor. Customer service is lacking. Also, if you have to work with Tony good luck. Customer service shouldn’t be his line of work. More
Always a pleasure to have my vehicle serviced at Jerry Seiner. I'm taken in at my scheduled time, no delays. Everyone is courteous and professional and I'm treated well. I have never had to return for Seiner. I'm taken in at my scheduled time, no delays. Everyone is courteous and professional and I'm treated well. I have never had to return for anything that was not accomplished. I always get video update letting me know what they're doing etc. My vehicle is always completed in a timely manner. I always tell my friends about Seiner Buick/GMC. More
If you can, avoid getting a vehicle from Jerry Seiner Mazda/Buick GMC. We first brought my car(Mazda cx-90) in because our EV battery was over heating to the point where my floor boards were hot, uncom Mazda/Buick GMC. We first brought my car(Mazda cx-90) in because our EV battery was over heating to the point where my floor boards were hot, uncomfortably hot. Like i wasn’t comfortable letting my son get out on his own because i didn’t want him to potentially burn his feet. It would also overheat on road trips to the point where the fuel tank was boiling and would not allow fuel refilling due to excess pressure in gas tank from EV battery overheating. It gave a notice on the dash that said take to dealer unable to refuel. Also it makes a grinding noise when going from 1st to 2nd gear(which they say is normal) for 1. No it’s not. Your car should not grind when shifting gears. But they have other cars that do it, so it makes it normal. For 2. It didn’t do that when i bought it, otherwise i wouldn’t have bought it. Well we didn’t have proof of the EV battery overheating and they couldn’t recreate it so we got the car back. My husband Mike wasn’t happy, so he left a bad review. They called us and told us if we changed our review they would help us with a buy back next time we brought it in(because we asked for one being uncomfortable with the EV battery overheating). So we gather evidence of it overheating, only this time it is also overheating while being plugged in, in our garage. The outside of the car and inside were over 130 degrees. WHILE BEING PARKED AND PLUGGED IN. We also had about 4 other problems arise with the vehicle. One being the A/C /heater. If you have it on low and turn it up one degree heat comes out. There is no in between temperatures. We were told that it’s normal due to the ambient temperature outside? Which makes no sense to me, it’s cold out. So we dropped it off again in the beginning of January. They had my car for over 5 weeks. They called Mike and told him to come in and they were going to help him get out of the car and into a GMC. I didn’t love it, but whatever we had to do to get rid of this car because i feel unsafe driving it. So they pick one out. Go to run numbers and Mike questions why the payment is so high. They said we would have to take the upside down from our lemon Mazda and roll it over to the new vehicle which made our payment about $500 more a month if we hadn’t caught them trying to slide that in without telling him and asking for another $5,000 down as well. We obviously didn’t take that “help”. They then give the green light to give us our car back. We get it back, not one issue we presented was fixed because they “couldn’t recreate” problems that happen almost everytime we drive. And we drove it off the lot, once problem happened right away. And within 48 hours of having the car back almost everything we complained about has happened again. So we will be gathering more evidence of the problems we have with the vehicle and going back one more time and hopefully with the amount of times it’s been in and the evidence we have we can Lemon it. But besides the point, avoid working with them, they do not help with your problems and push things off as normal if another car does it. And i am not the only person i know that struggles with this dealership. And no i will not be removing this post like we removed our bad review the first time More