Jerry Seiner Kia Salt Lake

Recently purchased a 2023 Kia Sportage from this dealership and have had a number of issues. Some of the issues I could have avoided had I been less trusting of the dealership from the onset. Belo dealership and have had a number of issues. Some of the issues I could have avoided had I been less trusting of the dealership from the onset. Below is some of my advice if purchasing from this dealership. Buyer beware! 1) Beware of the additional extended warranty that they add on by default when going over financing. The sales pitch they give makes it sound like it is default coverage courtesy of Jerry Seiner going above and beyond for their customers to protect them. The warranty contract requires you have a perfect, documented maintenance record, or it is invalid. If you miss your service timeline by 5 days or 500 miles the coverage is void. These warranties are HUGE profit for the dealership, and are serviced by a third party which essentially absolves the dealership of any responsibility when the warrant isn't honored down the road. The supplemental warranty is $3,000 for default coverage. Their sales pitch on this is not transparent and you should be aware. 2) THOROUGHLY inspect the vehicle after they wash etc. When I finally completed the sale they had washed the vehicle and had it waiting for me. I couldn't tell when the windows / car were dirty prior to the wash, but there was scuffing on the hood from the protective covering (which they were able to buff out and took care of) and there was a hair trapped between the window and the tint which had to be re-done 3) They are understaffed and disorganized. They lost my second key and told me one of their sales staff had likely taken it home by accident. After two days they were unable to locate the second key so they ordered in a new one. When I went in to have the key cut and programmed the parts desk informed me it had been sent to the other Seiner dealership and had been lost, requiring they overnight ANOTHER key. I've had the vehicle now for two weeks and they are yet to get me the second copy of my key 4) Their service department is overwhelmed, and understaffed. When they were replacing the tint on my window I told them I could feel the tires were out of balance and I could feel pulsing in the steering wheel. The sales representative took it for a drive, confirmed it was an issue, stated it wasn't severe and that if it wasn't a severe issue we could schedule out an appointment in the next MONTH. I was shocked, frustrated, and eventually made enough of a scene the sales manager asked what they could do to make it right. I asked them to just take off the tires, give them a spin and check for a balance issue since I was leaving on a road trip. The sales manager checked with the service team, and once again came back saying the service team was too busy to check the balance on the tires. As a solution they offered to cover the cost of taking the vehicle to a Big-O-Tires or other tire servicing location. Discount tires took me in immediately removed the front tires, checked the weight, identified significant melted road tar on one of the tires, scraped it off and remounted the tires for FREE which instantly fixed the problem. When things go wrong it is an opportunity for a company to show their true selves. I am impressed by a company who can face an issue, handle it well, and provide customer delight, but Jerry Seiner was a series of problems / mistakes / errors which ultimately made it a horrible customer experience. I'd recommend you purchase your Kia elsewhere. More

Great Sales people I had a new car in no time and they were all nice to me best sales I have ever encountered were all nice to me best sales I have ever encountered More

Can’t say enough about my experience with the Staff at Jerry Seiner Kia Salt Lake. Mikey was the best salesman I’ve ever dealt with. He was friendly, knowledgeable, patient and it was obvious that he want Jerry Seiner Kia Salt Lake. Mikey was the best salesman I’ve ever dealt with. He was friendly, knowledgeable, patient and it was obvious that he wanted to get me the best deal possible on my new Stinger. He was very low pressure when I said that I wanted my father-in-law to review the numbers and that, to me, showed that it was a fair deal and that he was someone I could absolutely trust. Mikey was the star of the show but I dealt with his managers also and they treated me just as well(I wish I could give them a shout out too but I am horrible with names🤦‍♂️). When it was time to sign the paperwork, the gentleman in finance was great. He knew that we were in somewhat of a hurry and he wasted no time in getting us on the road in my band new car! I’ve worked in high end customer service most of my adult life(Forbes 5 star restaurants) so I consider myself an expert when it comes to how people should be treated. Jerry Seiner Kia has a great team that I would recommend to anyone. Thank you for a great experience, Mikey! Hopefully I don’t get too many tickets in my new Kia Stinger GT2!!! More