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Jerry Seiner Kia Salt Lake
Salt Lake City, UT
6 Reviews
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September 02, 2024
This review is after we purchased our first KIA. Our experience with sale person Mikiey Fuhriman was very good. This was actually first time we had positive experience with car sale person. Thank yo Our experience with sale person Mikiey Fuhriman was very good. This was actually first time we had positive experience with car sale person. Thank you Mikey. More
by wdspd
Employees Worked With
Mikey Fuhriman Sale Consultant
July 31, 2024
I've never met a more dishonest, rude, and unaccountable management team in MY LIFE. To be more specific: Service Manager Rocco, General Manager Ty Johnson, and Customer Relations Manager Harv Radke. Th management team in MY LIFE. To be more specific: Service Manager Rocco, General Manager Ty Johnson, and Customer Relations Manager Harv Radke. This review doesn't allow as many characters as I'd like, but I'll give an overview of the nature of this dealership. I trusted them to replace the engine in my Kia Sorento a few months back and there have been 4 serious mistakes made by their technician that I've had to deal with. 3 of them have resulted in my car needing a tow, 2 of them left me stranded 50 miles away. While replacing my engine, the technician broke my shifter cable, left a loose nut on the sway bar end link (cheap fix, but was now showing a pattern of incompetence), misrouted a high pressure fuel line, and forgot to securely clamp the turbo charge hose. The third mistake could have resulted in a car fire; A high-pressure fuel line disconnected while my family and I were driving it. My family of four stood on the side of the road and watched our car pour fuel everywhere. Forget about getting reimbursement for the repair, I couldn't even get a hint of sympathy out of Rocco or Harv. I got an earful of accusations towards me somehow. One of them being "For all we know you're trying to pocket our money." I sent them a paid invoice. I sent pictures, statements, invoices, mileage stamps, and jumped through every hoop they wanted me to jump through. Our communication ended with "You can't prove it was us, so we won't reimburse you." Paraphrasing, of course, but very close to it. I ended up involving the General Manager, Ty hoping to get a fresh, reasonable perspective. He regurgitated almost word for word what Rocco said. I would have at least appreciated Ty coming to his own conclusion, regardless of what that would be. He didn't care to look at emails, listen back to the phone calls or any of it. It was as if Rocco was in the room whispering what to say, maybe even impersonating him. The GM did not care to look into any facts of the situation himself. There's no better 2 words to describe the whole situation other than blatantly dishonest. This was over the course of weeks. They fought tooth and nail to save their dealership $190 for something so obviously caused by them. Forward a little, and my family is stranded again while leaving on vacation. When my car jolted on the freeway my first thought wasn't even that this was another Jerry-Seiner Technician mistake. I thought it was just my dumb luck. The diagnosis at the shop was that the turbo charge hose wasn't securely clamped and popped off. The technician told me these hoses DO NOT get touched unless someone is working on the engine, which Jerry Seiner Kia was the last to touch, did a full replacement, and has already showed the quality of work done by the technician. I called Harv immediately and explained what happened and what I was told by the technician. If they couldn't accept it last time, this would make it obvious. Their technician did a dangerously horrific job replacing my engine. Rather than the cheap $85 repair, I was looking for accountability from them, even an apology for their prior rudeness. A 5-min. conversation with Harv ended with "We're really not interested in going over this again. If you want to call back, we will be prepared to tell you 'No' tomorrow too." My first reaction is to be appalled at the work done on my vehicle. I got an engine replacement that has resulted in a bunch of loose hoses and nuts popping off my engine one at a time. My car has spent more time in the shop than on the road in the year that I've owned it. More than that I'm very disappointed at the way Rocco, Ty, and Harv have handled this. Dishonest, while making it clear they couldn't care less about the quality of work they provide nor to keep a recurring customer. Save yourself the risk of an incompetent technician and dishonest, negligent management. Find a different Kia dealership. Don't come here. More
by Jarom Kester
Employees Worked With
Service Manager Rocco/Michael, General Manager Ty, Customer Relations Manager Harv Radke, Harv Radke
December 14, 2023
This was the first KIA I have bought, I had went to the dealership to sell a truck, and was looking at their product, while waiting for an offer. That is when I met Serenity, who showed my daughter and I t dealership to sell a truck, and was looking at their product, while waiting for an offer. That is when I met Serenity, who showed my daughter and I their product, due to her knowledge, professionalism, and personal attentiveness, I purchased a vehicle for my daughter. Not only did she make the buying experience as pleasant as it could be, she went out of her way by not only going through the car with me, but letting my daughter come back another day and go through it again. More
by Chris
Employees Worked With
Serenity
July 24, 2023
Recently purchased a 2023 Kia Sportage from this dealership and have had a number of issues. Some of the issues I could have avoided had I been less trusting of the dealership from the onset. Belo dealership and have had a number of issues. Some of the issues I could have avoided had I been less trusting of the dealership from the onset. Below is some of my advice if purchasing from this dealership. Buyer beware! 1) Beware of the additional extended warranty that they add on by default when going over financing. The sales pitch they give makes it sound like it is default coverage courtesy of Jerry Seiner going above and beyond for their customers to protect them. The warranty contract requires you have a perfect, documented maintenance record, or it is invalid. If you miss your service timeline by 5 days or 500 miles the coverage is void. These warranties are HUGE profit for the dealership, and are serviced by a third party which essentially absolves the dealership of any responsibility when the warrant isn't honored down the road. The supplemental warranty is $3,000 for default coverage. Their sales pitch on this is not transparent and you should be aware. 2) THOROUGHLY inspect the vehicle after they wash etc. When I finally completed the sale they had washed the vehicle and had it waiting for me. I couldn't tell when the windows / car were dirty prior to the wash, but there was scuffing on the hood from the protective covering (which they were able to buff out and took care of) and there was a hair trapped between the window and the tint which had to be re-done 3) They are understaffed and disorganized. They lost my second key and told me one of their sales staff had likely taken it home by accident. After two days they were unable to locate the second key so they ordered in a new one. When I went in to have the key cut and programmed the parts desk informed me it had been sent to the other Seiner dealership and had been lost, requiring they overnight ANOTHER key. I've had the vehicle now for two weeks and they are yet to get me the second copy of my key 4) Their service department is overwhelmed, and understaffed. When they were replacing the tint on my window I told them I could feel the tires were out of balance and I could feel pulsing in the steering wheel. The sales representative took it for a drive, confirmed it was an issue, stated it wasn't severe and that if it wasn't a severe issue we could schedule out an appointment in the next MONTH. I was shocked, frustrated, and eventually made enough of a scene the sales manager asked what they could do to make it right. I asked them to just take off the tires, give them a spin and check for a balance issue since I was leaving on a road trip. The sales manager checked with the service team, and once again came back saying the service team was too busy to check the balance on the tires. As a solution they offered to cover the cost of taking the vehicle to a Big-O-Tires or other tire servicing location. Discount tires took me in immediately removed the front tires, checked the weight, identified significant melted road tar on one of the tires, scraped it off and remounted the tires for FREE which instantly fixed the problem. When things go wrong it is an opportunity for a company to show their true selves. I am impressed by a company who can face an issue, handle it well, and provide customer delight, but Jerry Seiner was a series of problems / mistakes / errors which ultimately made it a horrible customer experience. I'd recommend you purchase your Kia elsewhere. More
by uofusheldon
Employees Worked With
Michael, Kevin
August 27, 2020
Can’t say enough about my experience with the Staff at Jerry Seiner Kia Salt Lake. Mikey was the best salesman I’ve ever dealt with. He was friendly, knowledgeable, patient and it was obvious that he want Jerry Seiner Kia Salt Lake. Mikey was the best salesman I’ve ever dealt with. He was friendly, knowledgeable, patient and it was obvious that he wanted to get me the best deal possible on my new Stinger. He was very low pressure when I said that I wanted my father-in-law to review the numbers and that, to me, showed that it was a fair deal and that he was someone I could absolutely trust. Mikey was the star of the show but I dealt with his managers also and they treated me just as well(I wish I could give them a shout out too but I am horrible with names🤦♂️). When it was time to sign the paperwork, the gentleman in finance was great. He knew that we were in somewhat of a hurry and he wasted no time in getting us on the road in my band new car! I’ve worked in high end customer service most of my adult life(Forbes 5 star restaurants) so I consider myself an expert when it comes to how people should be treated. Jerry Seiner Kia has a great team that I would recommend to anyone. Thank you for a great experience, Mikey! Hopefully I don’t get too many tickets in my new Kia Stinger GT2!!! More
by Tslister79
Employees Worked With
Mikey
