Jerry Seiner Kia South Jordan

My experience with the service department was extremely disappointing. I had to leave my Kia for major repairs, and despite being assigned a service representative, none of my phone calls or text messages disappointing. I had to leave my Kia for major repairs, and despite being assigned a service representative, none of my phone calls or text messages were returned. I eventually had to escalate the issue to management just to get updates on my vehicle. To make matters worse, I later discovered I had been overcharged for the repairs. Between the lack of communication, poor customer service, and billing issues, this was a very frustrating experience. I would not recommend this service department based on my experience. More

Extremely unsatisfied with their empty promises and deception. Zero stars needs to be an option. I bought a used Subaru Crosstrek on 7/18/2026. I was fortunate enough to purchase the car with my c deception. Zero stars needs to be an option. I bought a used Subaru Crosstrek on 7/18/2026. I was fortunate enough to purchase the car with my credit card and the dealership agreed to cover half of the credit card fees. When I went to swipe my card, they had me cover the entire card fee ($337.22) and the finance manager (Jack Hart) said they would fix the error on Monday, 7/20/2026. On Monday, July 20th, I provided the dealership a copy of what was charged to my credit card and what the contract showed. The agreement was that they would cover half of the cc fees, so $168.61. However, I didn't hear from the finance manager on Monday and called in on July 21st Turns out Jack had been let go and the credit was never issued. Daniel, the GM, took my call and saw the situation and said he would process the credit and actually just cut a check to me (and verified my address) and send that in the mail. Today is 8/5/2026 and I still haven't received the check, so I called to check on the progress. I ended up speaking with Tyler (a finance manager, I believe, since Daniel wasn't available to speak) and he shared that they discounted the price and the credit card fees were reduced. I looked at the copy of what I signed and my credit card statement and it still shows the $337.22 difference. After several minutes of trying to ask why there is a difference and when the check may be sent, Tyler said they will not be sending a check since they had already discounted the car. I mentioned again about the credit card fee and the splitting the cost. He was not budging, so I'm resorting to reviews of Jerry Seiner Kia in South Jordan, Utah. I will never buy another car with this dealer I will not recommend them to any of my family or friends. More

I bought a used expedition and within 3 months of buying the vehicle I had to replace the entire transmission. Jerry Seiner was no help. They had no policy to help me so now I'm out 10k. If you buy be wa the vehicle I had to replace the entire transmission. Jerry Seiner was no help. They had no policy to help me so now I'm out 10k. If you buy be wary. More

Car buying has never been easier, more rewarding or more transparent until now. If you want the best in the business, then know that when Jerry Seiner Kia is assisting you in purchasing a car, they are taki transparent until now. If you want the best in the business, then know that when Jerry Seiner Kia is assisting you in purchasing a car, they are taking care of you. More

Not happy with the service department here. Took our new Telluride in to be looked at in November of 2024 because one of the rear seatbelts had started to fray. Spoke with Collin who took pictu Took our new Telluride in to be looked at in November of 2024 because one of the rear seatbelts had started to fray. Spoke with Collin who took pictures and supposedly was going to work with Kia's Warranty team to see what could be done. Fast forward to it is now April 2025, we have tried calling the service department as well as sending emails to get follow up information on the issue with no response. We called in to the main line to try and get some answers, but all the receptionist said she could was send a message to the Service Department to call us back, to which we stated "yeah that won't happen as I've been trying to get in touch with them since December". Somehow, the receptionist was able to get Collin to actually call us back. Come to find out, nothing was ever done with our initial pictures and no claim was ever filed with the Warranty Department. Glad to see that Kia cares about the safety of their customers. Brand new cars should not have seatbelts beginning to fray and you would think, due to the safety concern, that there would be some effort put in to making sure their cars are up to the safety standards. We have now been told with the new pictures that were taken today (April 2025) that we should hear back in about a week. Not going to hold my breath. Adding more here (May 2025): So funny how quickly we get a call after a bad review is left. Collin immediately reached out saying he would have a new seatbelt in for us in a week and asked if we could remove our 1-star review, yes that's right without any work being done. Fast forward a month later and you guessed it.....no phone call from Kia and still have a faulty seatbelt. We called in to get an oil change scheduled and followed up regarding the seatbelt and shocker, it has been sitting there for a month now and we have yet to hear anything from Collin. I wish I could leave a 0-star review for the parts/repair department. Now we are still 2 weeks out from getting anything resolved. So pissed. More

They are so good! I have bought several cars from Jerry Seiner, and three from the Kia South Jordan store. Every time they have been friendly and helpful. Really great I have bought several cars from Jerry Seiner, and three from the Kia South Jordan store. Every time they have been friendly and helpful. Really great experience! More

Diagnosed my car with a $2800 repair. Needed a part out of California. Didn't order the part, didn't schedule my repair. Have called twice and they put you on hold for a while and then Needed a part out of California. Didn't order the part, didn't schedule my repair. Have called twice and they put you on hold for a while and then MAKE YOU LEAVE A MESSAGE and then never call back! They can't even answer their phone. Customer service is a complete joke. I hope one of the other Kia dealerships is better than this or I'm selling my Kia and buying anything but Kia. More

BEST PURSAHE EVER! THEY MADE ME FEEL TAKEN CARE OF AND LIKE I MATTERED. WOULD RECOMMEND THEY MADE ME FEEL TAKEN CARE OF AND LIKE I MATTERED. WOULD RECOMMEND More

They were supposed to rotate my tires. I've always been curious about mechanics saying they did something but they didn't....so I marked my tires and they only took one front and one rear I've always been curious about mechanics saying they did something but they didn't....so I marked my tires and they only took one front and one rear off and rotated them. The other two tires they didn't remove to inspect brakes or anything. My issue isn't with the guy who worked with me - it's with the mechanics who said they did the job they were supposed to but didn't. More

If you accidentally find yourself at this dealership, run back to your car at get as far away as possible as quickly as possible. They lie, show you fake documents, change prices, charge you for things you d back to your car at get as far away as possible as quickly as possible. They lie, show you fake documents, change prices, charge you for things you didn't want. Then the service department is the worst there is. $189 diagnostic fee to tell my girlfriend her handle didn't work, by trying to use the handle once and that was it, and said it would be another $800 to fix it. 60,000 mile service was $1,500. I could not believe this had happened. I drove down there immediately, and they could not have cared less. I can't believe the difference between them and every other dealer I have been to. I just hope this helps at least one person avoid the nightmare of working with them. More