Jerry Seiner Kia South Jordan

Not happy with the service department here. Took our new Telluride in to be looked at in November of 2024 because one of the rear seatbelts had started to fray. Spoke with Collin who took pictu Took our new Telluride in to be looked at in November of 2024 because one of the rear seatbelts had started to fray. Spoke with Collin who took pictures and supposedly was going to work with Kia's Warranty team to see what could be done. Fast forward to it is now April 2025, we have tried calling the service department as well as sending emails to get follow up information on the issue with no response. We called in to the main line to try and get some answers, but all the receptionist said she could was send a message to the Service Department to call us back, to which we stated "yeah that won't happen as I've been trying to get in touch with them since December". Somehow, the receptionist was able to get Collin to actually call us back. Come to find out, nothing was ever done with our initial pictures and no claim was ever filed with the Warranty Department. Glad to see that Kia cares about the safety of their customers. Brand new cars should not have seatbelts beginning to fray and you would think, due to the safety concern, that there would be some effort put in to making sure their cars are up to the safety standards. We have now been told with the new pictures that were taken today (April 2025) that we should hear back in about a week. Not going to hold my breath. Adding more here (May 2025): So funny how quickly we get a call after a bad review is left. Collin immediately reached out saying he would have a new seatbelt in for us in a week and asked if we could remove our 1-star review, yes that's right without any work being done. Fast forward a month later and you guessed it.....no phone call from Kia and still have a faulty seatbelt. We called in to get an oil change scheduled and followed up regarding the seatbelt and shocker, it has been sitting there for a month now and we have yet to hear anything from Collin. I wish I could leave a 0-star review for the parts/repair department. Now we are still 2 weeks out from getting anything resolved. So pissed. More

They are so good! I have bought several cars from Jerry Seiner, and three from the Kia South Jordan store. Every time they have been friendly and helpful. Really great I have bought several cars from Jerry Seiner, and three from the Kia South Jordan store. Every time they have been friendly and helpful. Really great experience! More

Diagnosed my car with a $2800 repair. Needed a part out of California. Didn't order the part, didn't schedule my repair. Have called twice and they put you on hold for a while and then Needed a part out of California. Didn't order the part, didn't schedule my repair. Have called twice and they put you on hold for a while and then MAKE YOU LEAVE A MESSAGE and then never call back! They can't even answer their phone. Customer service is a complete joke. I hope one of the other Kia dealerships is better than this or I'm selling my Kia and buying anything but Kia. More

BEST PURSAHE EVER! THEY MADE ME FEEL TAKEN CARE OF AND LIKE I MATTERED. WOULD RECOMMEND THEY MADE ME FEEL TAKEN CARE OF AND LIKE I MATTERED. WOULD RECOMMEND More

They were supposed to rotate my tires. I've always been curious about mechanics saying they did something but they didn't....so I marked my tires and they only took one front and one rear I've always been curious about mechanics saying they did something but they didn't....so I marked my tires and they only took one front and one rear off and rotated them. The other two tires they didn't remove to inspect brakes or anything. My issue isn't with the guy who worked with me - it's with the mechanics who said they did the job they were supposed to but didn't. More

If you accidentally find yourself at this dealership, run back to your car at get as far away as possible as quickly as possible. They lie, show you fake documents, change prices, charge you for things you d back to your car at get as far away as possible as quickly as possible. They lie, show you fake documents, change prices, charge you for things you didn't want. Then the service department is the worst there is. $189 diagnostic fee to tell my girlfriend her handle didn't work, by trying to use the handle once and that was it, and said it would be another $800 to fix it. 60,000 mile service was $1,500. I could not believe this had happened. I drove down there immediately, and they could not have cared less. I can't believe the difference between them and every other dealer I have been to. I just hope this helps at least one person avoid the nightmare of working with them. More

They sold the vehicle I had placed a deposit on then told me I did not. I showed up in person to show a manager the transaction but it was too late. They did not replace it with the same options and the new me I did not. I showed up in person to show a manager the transaction but it was too late. They did not replace it with the same options and the new vehicle was delivered with so much damage that their collision center had to repair it. They will never return calls/emails/voicemails/messages and most recently their service dept returned my vehicle with glue/adhesive on 3 of the body panels/ There's more, but I'm sick of writing this novel about how bad they are. More

We were helped by Cristian to get our new car, very professional and very transparent with our experience. professional and very transparent with our experience. More

My car had a check engine light turn on, so I decided to start looking at new cars. We went around to all the dealerships to look at options to think about for the new car. I had seen a rio on KSL and wan start looking at new cars. We went around to all the dealerships to look at options to think about for the new car. I had seen a rio on KSL and wanted to potentially see it in person. While I wasn’t able to see it on the lot I did find the Seltos. Which I thought was super cute. We decided to add it to the list of options, but keep looking. So we went around to some other dealerships to explore other car options, but ended up coming back. We went inside to ask for a test drive, and ended up meeting with Tyler. We took the car around, and I really did like it. But I told Tyler that I was going to think about it, but go home and do some research. He was totally accepting of that fact. I went home. And did all my research of the cars. I ended up really loving the Seltos. Tyler didn’t follow up with me for a few days. Which I appreciated, since several other dealers texted me even 10 minutes after leaving asking when I was coming back. But I wanted to go look at what colors/ package levels were coming in. They didn’t have any extras on the lot, but were upfront about that. I put a $500 non refundable deposit on the seltos I wanted. And was told to expect it in two months. Not a worry tho. I got the color I wanted over one that would be here sooner. I got a text in the next two weeks that the timeline got updated! And that it would be here a month sooner than expected. I got my financing started and ready for it to come. But then the next week it ended up here! Much sooner than I expected. We went to the dealer and started paperwork. And it was pretty quick and easy. But at one point I realized the paperwork wasn’t the color I had originally ordered. I brought this to Tyler’s attention, and he pulled the car out of the inspection it undergoing so I could look at it in person. It wasn’t that far off. Just a lighter shade of gray than I had initially wanted. I gave the go ahead for it. I believe it was just a misunderstanding when I had put my deposit down. And that he misheard that I wanted the darker over the lighter gray. But he spoke with the manager, and I did get an extra year of free maintenance for the error. We went to the financing desk. And this is the only spot I felt was a bit uncomfortable. We worked with Erik. And he was pushing the extra warranty and protection packages. But I wasn’t wanting to pay an extra $5000 or so to add on the extra warranty to the car. Especially when the factory warranty is already good. We made it out of the finance office. And signed on the car, which ended up being 2k less than I initially expected. The inspection was still finishing up, so we went home for a bit. Tyler let me know when it was ready, and then helped me set up the app and connect it to the car, and went over the basics on the buttons. I took it home that day and love the car!!! One last complaint, I was pre approved through my credit union, but have limited credit, as this is my first auto loan. So the credit union had to approve it a certain way. Not a big deal and I knew about it ahead of time. But when I got the call from Kia about how I had one more finance thing to finish up( which I figured was going to happen), Erik let me know that he had actually had another credit union give me a loan offer so he didn’t have to work around the special way mine was put together. But the interest rate was higher, so it didn’t matter. I didn’t appreciate that at all, especially since I now have an extra hard check on my credit. But I’m the end, it was a low pressure dealer, and very fast and easy ( out of the dealership in less than 3 hours). And I would recommend them to anyone looking for a Kia. Although I did have a couple issues they took care of it. And I know if I had gone with a car from any other dealer I had looked at, it would have been a worse experience. More

If I could give this Service Department a negative star I would. They never return a call, are not nice when you are there getting you car serviced. Do not take car of you car while it is there. Not even would. They never return a call, are not nice when you are there getting you car serviced. Do not take car of you car while it is there. Not even sure if they actually changed my oil while I was there or if I just paid for nothing. Do not take you car here you would be better off doing it yourself and the owner and managers don’t care about the service you get here either, I’ve tried talking to them about the service department also. More