Jerry Seiner Kia South Jordan

I found a Telluride and asked the sales person if it was available. The order was in fact cancelled by the people that placed it. I put a $500 non-refundable deposit down. Was told I HAD TO get financing t available. The order was in fact cancelled by the people that placed it. I put a $500 non-refundable deposit down. Was told I HAD TO get financing through Kia and I had to pay for a $2K protection package(leather treatment, PPF, and tint). I requested upgdd ceramic window tint. I called on Friday to see if vehicle was ready and was told by the manager that some of the items had been completed and he would call me back with an update. He never called me back. The following Saturday I called around noon and a sales person said they couldn't find my vehicle and that they needed to look for it. Called again later and got the same response from another sales person. Called again later in the day and a manager told me that they sold my vehicle and that I did not have a deposit on the vehicle. I had to prove to them that they had my deposit. NO ONE TOOK RESPONSIBILITY!! They treated me as if I was lucky they found another vehicle to replace the one I was waiting for when in fact the replacement was not a match. When I went to pick up the replacement, it had a dent in the hood, scratches, and they had placed the dealership sticker on it, removed that(I requested it NOT be applied). The adhesive was left behind. They asked that I leave it at the dealership a week later to have it repaired. Received a call that it was ready and when I showed up the dent looked worse and the adhesive was still on the car. Was then told that I had to schedule repairs at their collision center who pounded a dent in the hood and filled it. I can still see the remanence. Tried to get some sort of compensation for all the issues and time involved for me to repair something that wasn't my fault. The GM did nothing and played a game of "What do you want?", rather than making any offers. Also, the finance manager offered a ridiculous APR and when I finally sat down to sign for the vehicle, he magically found a lower rate as long as I agreed to pay for an extended warranty. The financing was with a local credit union and NOT Kia. Find a different Kia dealership who cares about their customers and their sales people(there was a lot of finger pointing and they threw my sales person under a bus and blamed him even though he was out with COVID when they sold my Telluride...pretty classy). More

Ordered May 2021 at MSRP, came in Aug 2022. Received nasty email from Derek Roy w/MANATORY and NON-NEGOTIABLE add-ons and financing. Wanted us to keep high financing for 6+ months. Would allow Received nasty email from Derek Roy w/MANATORY and NON-NEGOTIABLE add-ons and financing. Wanted us to keep high financing for 6+ months. Would allow us to pay cash if we paid them $2500. Took Kia loan at over 7% interest. Refused to let me finance elsewhere at lower 2% rate. Paid off car on day 4. They got no extra money. Terrible communication before email. Would NOT recommend this dealership. More

By far the worst car buying experience I’ve ever had in my 40 years of buying cars. Friendliness and customer service super sub par, zero follow up and write out lies from the management. Avoid this place my 40 years of buying cars. Friendliness and customer service super sub par, zero follow up and write out lies from the management. Avoid this place like the plague More

The Kia service centers of the greater SLC area are horrible. I have dealt with numerous ones with similar issues and never with resolve. They come back with inept answers of “ we can’t diagnose the pr horrible. I have dealt with numerous ones with similar issues and never with resolve. They come back with inept answers of “ we can’t diagnose the problem with out first replicating it , well isn’t what “ diagnostics “ stands for ? I mean what horrible service on their cars . I will never by a Kia brand car again ! EVER ! More

Buyer beware. This is the worst dealer I have ever been to. Preston was inexperienced. Hardly knew anything about a lease . Numbers are not straightforward. This dealership embodies everything consumers to. Preston was inexperienced. Hardly knew anything about a lease . Numbers are not straightforward. This dealership embodies everything consumers hate about this industry. More