"Started out good, didn't end very well. "
I contacted this dealership through their website back around early-mid February. I found a truck that would eat a lot of the negative I had going in, and granted I knew it wasn't "free" money, but I wanted out of my deal and this was a way to accomplish that. Michael contacted me through email fairly quickly (pretty sure it was an automated email), but I was contacted. I told him what I had going on, and I know my particular situation is a car salesman's nightmare, but he said he would take a look at it. I then didn't hear from him for a little over a week, and he said apologized for the miscommunication and that he had to find the right truck. Which, confused me because I thought we already had, either way, no big deal, moving along. So, he sends me a link to one via email that I would go check out the next day. That particular truck sold the night we spoke, so the next day when I got out there, he only had two with a particular bonus tag attached. Michael was nice, straight forward about it, and that we'd need to find a different truck. He located one, which I had pulled up on my phone, but couldn't seem to find it in his system. After some digging, he located the keys, but then it was on to actually find it. We drove around for probably about 20 or so minutes before he actually found it. I'll be honest, I'm not sure how many salesmen that see my kind of deal, would drive around for 20 minutes to find a vehicle, so this was nice. Anyways, found the truck, I wasn't crazy about the color, so we spoke for a bit and I told him I'd think about it. That night, I wrote him an email telling him I had thought about it and would like to go ahead. He contacted me around 10am the next day and we spoke for a little, and had asked me to do a credit app, I agreed that was a way to move forward. After finishing the credit app, he called to tell me the payment and that he had an approval. I was first a little confused, because it was $40 more a month then what we had spoken about the night before, and not only $40 more a month, it also went from a 75 to an 84 month term. I asked him the details around it, why did it change, what was the interest rate they were basing those numbers on, etc. He stated that the dealership doesn't give him that information (if this is true, what the xxxx guys? How can a customer make an informative decision with his salesman if you can't even provide him the pertinent details). So, I said that doesn't make any sense, but sure, if you could have them call me, that would be great. Four or so hours passed, no call, so I called him. He stated he had gotten busy, and that I would hear from him that night, or early the next day. I didn't hear from him that night, and the next morning by 11am (could have been 10:30ish, not sure) still no word. So I texted him, it took a while, but then I got a text back; "Well, the truck sold this morning." Now, I'm a little annoyed at this point. It was a simple request, I didn't ask for anything remotely complex. I use Credit Karma to review my information each week/month and wouldn't ya know it, they reflect that the dealership hit my credit with 8 different banks. Yes, that's the number that comes after 7. I call him to figure it out, he's busy. So, I called the dealership and asked for the manager. Spoke with the manager (I think it was Jeff, I can't remember, he also said he would call me back, never did), and Michael had stated to him that he didn't have a "commitment" from me. Commitment, by definition, is being "dedicated to a activity". I don't know guys, I think a lot of people would agree that having you run my information for a particular truck to be a "dedication" to an activity. Here's what I think. I think Michael screwed up. I think he either sold it to a customer who he had face to face, because that was easier to do, or he took his eye off the ball and screwed up. I spoke to him later that day, and he admitted he was at fault, but stated that he couldn't do much because that was a truck with the most rebates. He did say, which made me chuckle, that he can't do much when there are "64 employee's at the dealership". Yeah, but you can, you could have ensured that finance called me sooner, rather than never. You could have placed the vehicle in an area and tagged it "pending". You could have done, what other dealerships do all of the time. It's just not a good look to run the credit (8 times, remember, that's the one that comes after 7) of a customer on a particular vehicle, and then sell said vehicle without ever informing the customer how they could ensure that wouldn't happen (e.g., deposit).
Was Michael nice? Sure. But nice won't make the inquiries on my credit fall off. Michael did call and leave a VM two days ago, after March rebates had hit, and gave me details on a truck he found stating "the payment is higher, but if you can swing it, it's a nice truck". I have filed a complaint with the BBB, for the simple fact that you cannot, nor should you, run someones credit in such a irresponsible manner. I have not (as of yet) filed a complaint with the Texas AG's office (still contemplating that). Maybe the employees need better training, maybe a different career path. Either way, this was a different experience than what I'm used to and for someone with over 14 years experience in the industry AND a dealership with such a high rating, unacceptable.