Service was awesome even though I did not purchase the vehicle. I wasn't pressured into buying the vehicle and was given reasonable time to test drive. I would recommend!
"Their maintenance is failing - this was my actual submission"
A few years ago, we changed from general automotive repair facilities in Weatherford to Jerry's. At first, we found the experience a welcomed change. We appreciated our initial service writer, Brad Minot, with whom we developed a long-standing relationship, the overall customer service, loaner vehicles, etc. However, this is now the second time recently I've had maintenance done at Jerry's only to bring the car home to immediately encounter car trouble. A few months ago, we brought our suburban in for some work and an oil change. During the oil change, allegedly all fluids were checked and topped-off. However, shortly thereafter, the transmission would not shift appropriately. I pulled the transmission fluid dipstick only to find there was no fluid on the dipstick. I'm not exactly sure how "all fluids were checked and filled" yet there was no fluid on the dipstick. Now, we just picked up our suburban again yesterday after having some more repair work done, which included having Jerry's perform a state inspection. Somehow, it passed inspection but suddenly has a "check engine" light being displayed, and the engine is running roughly and missing. This wasn't happening prior to bringing it to Jerry's. The appearance is, at best, that poor service and lack of QA is becoming rampant at Jerry's; worse, is that malicious acts are being done to incur more maintenance in order to generate additional revenue. I hope these are isolated and unfortunate coincidences, but the experience has been extremely frustrating. My family has purchased vehicles from Jerry's dating back to my grandparents. Regrettably, I think we're being forced to begin doing business elsewhere.
Employees Worked With
My service writer is no longer there
"Bill Meyers review"
Michael Baird was the man who helped me purchase my New GMC Sierra. He was extremely professional, very knowledgeable and made me feel right at home. He is an exceptional ambassador for Gerri Chevrolet and GMC.
Cheyenne was my vehicle technician who walked me through the intricacies of my new GMC. She was exceptional.
Employees Worked With
Other Employees :