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Jerry's Chevrolet Cadillac Buick GMC
Weatherford, TX
1,116 Reviews
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1,116 Reviews of Jerry's Chevrolet Cadillac Buick GMC
April 16, 2018
Straight forward dealership and salesman Found a truck online that I was interested in. Called up the dealership and spoke to a salesman that immediately went and took more pictures of the tr Found a truck online that I was interested in. Called up the dealership and spoke to a salesman that immediately went and took more pictures of the truck I was interested in. I wanted other wheels from another truck and they did the wheel swap for free. I flew out the next day and was in and out of the dealership way quicker than other car buying experiences. This is a car dealership that I am glad I spent my money at. Also, they have a HUGE selection to choose from which also adds to the benefit of choosing this dealership to do business with. More
by Sherb55
Employees Worked With
Charles Kincaid
Helpful March 01, 2018
Great service! Service was awesome even though I did not purchase the vehicle. I wasn't pressured into buying the vehicle and was given reasonable time to test drive Service was awesome even though I did not purchase the vehicle. I wasn't pressured into buying the vehicle and was given reasonable time to test drive. I would recommend! More
by cramirez6865
Employees Worked With
Steven Spires
February 08, 2018
Their maintenance is failing - this was my actual submission A few years ago, we changed from general automotive repair facilities in Weatherford to Jerry's. At first, we found the experience a welcomed change. A few years ago, we changed from general automotive repair facilities in Weatherford to Jerry's. At first, we found the experience a welcomed change. We appreciated our initial service writer, Brad Minot, with whom we developed a long-standing relationship, the overall customer service, loaner vehicles, etc. However, this is now the second time recently I've had maintenance done at Jerry's only to bring the car home to immediately encounter car trouble. A few months ago, we brought our suburban in for some work and an oil change. During the oil change, allegedly all fluids were checked and topped-off. However, shortly thereafter, the transmission would not shift appropriately. I pulled the transmission fluid dipstick only to find there was no fluid on the dipstick. I'm not exactly sure how "all fluids were checked and filled" yet there was no fluid on the dipstick. Now, we just picked up our suburban again yesterday after having some more repair work done, which included having Jerry's perform a state inspection. Somehow, it passed inspection but suddenly has a "check engine" light being displayed, and the engine is running roughly and missing. This wasn't happening prior to bringing it to Jerry's. The appearance is, at best, that poor service and lack of QA is becoming rampant at Jerry's; worse, is that malicious acts are being done to incur more maintenance in order to generate additional revenue. I hope these are isolated and unfortunate coincidences, but the experience has been extremely frustrating. My family has purchased vehicles from Jerry's dating back to my grandparents. Regrettably, I think we're being forced to begin doing business elsewhere. Very respectfully, Former Customer More
by FormerCustomer
Employees Worked With
My service writer is no longer there
December 20, 2017
Bill Meyers review Michael Baird was the man who helped me purchase my New GMC Sierra. He was extremely professional, very knowledgeable and made me feel right at home. Michael Baird was the man who helped me purchase my New GMC Sierra. He was extremely professional, very knowledgeable and made me feel right at home. He is an exceptional ambassador for Gerri Chevrolet and GMC. Cheyenne was my vehicle technician who walked me through the intricacies of my new GMC. She was exceptional. More
by Bill220cb
Employees Worked With
Cheyenne, Michael Baird, Tone Thorstenson
June 15, 2017
Happy Customer Buying a new car has never been a pleasant experience, until I went to Jerry's Auto Group. I highly recommend, Charles Kincaid, he was professional, Buying a new car has never been a pleasant experience, until I went to Jerry's Auto Group. I highly recommend, Charles Kincaid, he was professional, friendly and very helpful. More
by stacylynn58
Employees Worked With
Kincaid,Charles
May 09, 2017
Excellent Service I have purchased many vehicles from this dealership because of their honesty and integrity before and after the sale. Their service department is one I have purchased many vehicles from this dealership because of their honesty and integrity before and after the sale. Their service department is one of the best I've ever used. I refer everyone I know to this dealer because of their positive and honest business practices. More
by flugmann
Employees Worked With
Tyler Durant-sales and Jenae Steensma - service , Jeff Burk, Tone Thorstenson
March 03, 2017
Started out good, didn't end very well. I contacted this dealership through their website back around early-mid February. I found a truck that would eat a lot of the negative I had going in, I contacted this dealership through their website back around early-mid February. I found a truck that would eat a lot of the negative I had going in, and granted I knew it wasn't "free" money, but I wanted out of my deal and this was a way to accomplish that. Michael contacted me through email fairly quickly (pretty sure it was an automated email), but I was contacted. I told him what I had going on, and I know my particular situation is a car salesman's nightmare, but he said he would take a look at it. I then didn't hear from him for a little over a week, and he said apologized for the miscommunication and that he had to find the right truck. Which, confused me because I thought we already had, either way, no big deal, moving along. So, he sends me a link to one via email that I would go check out the next day. That particular truck sold the night we spoke, so the next day when I got out there, he only had two with a particular bonus tag attached. Michael was nice, straight forward about it, and that we'd need to find a different truck. He located one, which I had pulled up on my phone, but couldn't seem to find it in his system. After some digging, he located the keys, but then it was on to actually find it. We drove around for probably about 20 or so minutes before he actually found it. I'll be honest, I'm not sure how many salesmen that see my kind of deal, would drive around for 20 minutes to find a vehicle, so this was nice. Anyways, found the truck, I wasn't crazy about the color, so we spoke for a bit and I told him I'd think about it. That night, I wrote him an email telling him I had thought about it and would like to go ahead. He contacted me around 10am the next day and we spoke for a little, and had asked me to do a credit app, I agreed that was a way to move forward. After finishing the credit app, he called to tell me the payment and that he had an approval. I was first a little confused, because it was $40 more a month then what we had spoken about the night before, and not only $40 more a month, it also went from a 75 to an 84 month term. I asked him the details around it, why did it change, what was the interest rate they were basing those numbers on, etc. He stated that the dealership doesn't give him that information (if this is true, what the xxxx guys? How can a customer make an informative decision with his salesman if you can't even provide him the pertinent details). So, I said that doesn't make any sense, but sure, if you could have them call me, that would be great. Four or so hours passed, no call, so I called him. He stated he had gotten busy, and that I would hear from him that night, or early the next day. I didn't hear from him that night, and the next morning by 11am (could have been 10:30ish, not sure) still no word. So I texted him, it took a while, but then I got a text back; "Well, the truck sold this morning." Now, I'm a little annoyed at this point. It was a simple request, I didn't ask for anything remotely complex. I use Credit Karma to review my information each week/month and wouldn't ya know it, they reflect that the dealership hit my credit with 8 different banks. Yes, that's the number that comes after 7. I call him to figure it out, he's busy. So, I called the dealership and asked for the manager. Spoke with the manager (I think it was Jeff, I can't remember, he also said he would call me back, never did), and Michael had stated to him that he didn't have a "commitment" from me. Commitment, by definition, is being "dedicated to a activity". I don't know guys, I think a lot of people would agree that having you run my information for a particular truck to be a "dedication" to an activity. Here's what I think. I think Michael screwed up. I think he either sold it to a customer who he had face to face, because that was easier to do, or he took his eye off the ball and screwed up. I spoke to him later that day, and he admitted he was at fault, but stated that he couldn't do much because that was a truck with the most rebates. He did say, which made me chuckle, that he can't do much when there are "64 employee's at the dealership". Yeah, but you can, you could have ensured that finance called me sooner, rather than never. You could have placed the vehicle in an area and tagged it "pending". You could have done, what other dealerships do all of the time. It's just not a good look to run the credit (8 times, remember, that's the one that comes after 7) of a customer on a particular vehicle, and then sell said vehicle without ever informing the customer how they could ensure that wouldn't happen (e.g., deposit). Was Michael nice? Sure. But nice won't make the inquiries on my credit fall off. Michael did call and leave a VM two days ago, after March rebates had hit, and gave me details on a truck he found stating "the payment is higher, but if you can swing it, it's a nice truck". I have filed a complaint with the BBB, for the simple fact that you cannot, nor should you, run someones credit in such a irresponsible manner. I have not (as of yet) filed a complaint with the Texas AG's office (still contemplating that). Maybe the employees need better training, maybe a different career path. Either way, this was a different experience than what I'm used to and for someone with over 14 years experience in the industry AND a dealership with such a high rating, unacceptable. More
by Jpcoffaro
Employees Worked With
Michael Baird
January 20, 2017
First Class Act of Kindness and Customer Service Let me preface by saying this is not a review of me buying a car at Jerrys Cadillac, rather I am writing this to highlight how Jerry's Cadillac went a Let me preface by saying this is not a review of me buying a car at Jerrys Cadillac, rather I am writing this to highlight how Jerry's Cadillac went above and beyond to make my grandfather's 80th birthday special. My grandfather.....his name is also Jerry.... is a huge Cadillac enthusiast and has owned a number of Cadillacs over the past 20-30 years, so for his big 8-0 I wanted to get him something that appeals to his love of Cadillacs. I called up Jerry's Cadillac and explained that I was trying to put together a present for my grandfather with anything dealer branded (i.e. license plate frames, keychains etc.) to the receptionist Laura and she was so helpful putting together an awesome assortment of Jerrys branded merchandise which I was able to present to my grandfather. When I showed up to pick up the gift for my grandfather I was surprised to find out they did this for me free of charge even after I insisted I had all intention to pay for this over the phone. This dealership is a class act in my opinion and went out of their way to make someones day special who they have never even met. Laura and team thank you for making my grandfathers 80th birthday special. I really would give this place 10 stars if I could and I can definitively say when I am ready for my next car I am coming here. More
by Buckeye2009
Employees Worked With
Laura (receptionist at Jerry's Cadillac)
January 11, 2017
Good Customer Service....UNTIL YOU PURCHASE!!!!! Spent over $80,000 on a pre owned vehicle at Jerry's in Weatherford and CANNOT get a sales manager, general sales manager or anyone with authority to Spent over $80,000 on a pre owned vehicle at Jerry's in Weatherford and CANNOT get a sales manager, general sales manager or anyone with authority to return my calls or emails regarding a minor dent repair that they agreed to cover. Worst dealership I've ever dealt with and absolutely no after sale customer service. Everyone is great until you take delivery. After that, good luck getting anyone to respond to you. I'll find out how to get to the Owner or top guy in their Corporate Office. Do yourself a favor, buy elsewhere!!! More
by Silvio Martini
Employees Worked With
Michelle Blankenship, Kevin Reeves, Adam Lawrence
January 05, 2017
Had an ignition switch recall repair After setting an appointment for service, I asked about the availability of a courtesy car. Was told they were available and they should have one for After setting an appointment for service, I asked about the availability of a courtesy car. Was told they were available and they should have one for me. Different story when I arrived there. Was told it was only a 30 min. repair, and didn't qualify for a loaner. After wandering around the showroom for an hour and a half looking at new cars, I could not believe i was never approached by any of the six salespeople in the showroom. Mt cadi was originally bought here new 11 years ago, I was a prime customer for a new car. Now I will be a prime customer at some other Dealership that appreciates their customers and shows it. More
by ronald boyeson
Employees Worked With
Janell Hutchens, Talia Tengco
