Jerry's Chevrolet Cadillac Buick GMC

From Used to New: An Amazing Story of Customer Service I originally went to the Jerry's pre-owned dealership to look at vehicles. My mother and I looked around for about 10 minutes with no one to approach I originally went to the Jerry's pre-owned dealership to look at vehicles. My mother and I looked around for about 10 minutes with no one to approach us. Finally someone came up to us and asked if he could help us. After stating what I was looking for in a vehicle, the associate lead me over to the vehicles I was interested in. We looked around for a few minutes and we eventually found something I was semi interested in. The associate stated some facts about the vehicle but I was not completely sold on it. While I was discussing the features with my mother, the associate walked away to speak with another associate. My mother and I were astonished that not only had he walked away from us but he seemed to act like I was not serious about purchasing a vehicle. The associate did not offer to open the vehicle let alone test drive it. Which of course I wanted to do before I purchased it. By this point, we had had enough. We thanked the gentleman for his time and left. Obviously, we weren't "serious about buying a car". We left the pre-owned and decided to try our luck at the Jerry's Chevrolet. We drove around the lot a few times before stopping in front of the Equinoxes. I had done the research on this particular vehicle and really liked what it had to offer. We got out and started looking around. We were out there a matter of minutes before James came out to greet us. He was very respectful and asked us our budgetary questions and what exactly I was looking for. He gave me the facts that need to know about the vehicle and went to get the keys to two different models. He let me sit in each one and discussed all the features of one and all the upgrades of the other model. Of course I liked the more luxurious of the two. James did not hesitate in offering me to test drive the vehicle. As we drove, he explained more about the special features on the car and the safety features. Needless to say, he knew his stuff. When we returned to the dealership, my mother and I decided to wait on working on the paper work until we had talked with my father (he likes to have a say in things). We thanked James and left the dealership. We called my father and decided to go ahead with the purchase, about 3 miles away from the dealership. James was quite surprised to see that we had come back so fast. He sat us down and explained everything about the vehicle purchase process. He made the process so simple and pleasant. We were extremely grateful for James. He treated me like an actual buyer and not just some stupid woman that didn't know anything about buying a car. Jerry's is very fortunate to have a salesperson that understands that women make up the biggest sales demographic in the country. We will definitely buy from Jerry's again and I tell my story to everyone who asks about my experience. More

Satisfied Customer The GMC/Buick sales staff were very pleasant to work with. Travis Gentry and Jeff Burk went out of their way to assist in locating and purchasing not The GMC/Buick sales staff were very pleasant to work with. Travis Gentry and Jeff Burk went out of their way to assist in locating and purchasing not one, but two vehicles in one day that met the needs of my wife and I. Very professional and to the point. We plan on returning for future purchases and will definitely recommend to others. More

Todd Fregau This is the fourth time we go to Todd to buy a car from Jerry Durant GMC/Buick. We bought a 2012 GMC Terrain, my son bought a 2012 Sierra pick up, th This is the fourth time we go to Todd to buy a car from Jerry Durant GMC/Buick. We bought a 2012 GMC Terrain, my son bought a 2012 Sierra pick up, then we went back and bought a 2013 Acadia and now a 2014 Buick Encore. Since our first experience with Todd we decided to deal with him every time we returned for another vehicle. It has never been so pleasant to go to a dealership and deal with a sales person like it does when we go to Jerry Durant and deal with Todd. He has us coming back every time we want a new car. So we only purchase cars that are sold where Todd is. We love the way he tries to get us what we want, no pressure sales, he brings us cars to test drive, never seems let my wife's demands on what she wants bother him, always soft spoken, friendly, smiling through the whole process, makes suggestions that are very helpful on what car is what we're looking for. He dealt with our son in the same relaxed, soft spoken, no-nonsense way that he has about him. With Todd you don't feel he's giving you a line that car salesman usually give you. We believe that Todd is an asset to the dealership and as long as he is there we will continue to return to Jerry Durant for cars. He is also very knowledgeable about the cars we have gotten from him when explaining how everything works inside the car. More

My Experience! Overall, My experience at Jerry's Chevrolet was pleasant and stress-free! The staff were very polite, patient, and informative. They ensured that I d Overall, My experience at Jerry's Chevrolet was pleasant and stress-free! The staff were very polite, patient, and informative. They ensured that I drove off of their establishment satisfied!! I feel very privileged to have dealt with such a friendly group of people! More

Mary Goodson's Exceptional Day Leasing From Todd Fregeau Todd's knowledge and expertise on explaining my 2nd leasing experience was exceptional. I took advantage of the incentive sent to me from Buick/GMC Todd's knowledge and expertise on explaining my 2nd leasing experience was exceptional. I took advantage of the incentive sent to me from Buick/GMC, he went over that thoroughly with me. Todd was so patient and professional and I was totally at ease, no pressure whatsoever. He went above and beyond working with me on this lease and getting it to fit my needs. He went over every function of the car, inside and out. Todd, thank you so much! It was a very enjoyable day with you. Thank you so much! Mary Lou Goodson More

Excellent Experience I was very pleased with the service I received and will definitely be a repeat customer. The saleswoman went above and beyond as to see that we receiv I was very pleased with the service I received and will definitely be a repeat customer. The saleswoman went above and beyond as to see that we received the best service ever. I would highly recommend and refer customers to you. She was very thorough in making sure that I knew how everything worked and was very helpful with any questions that I had. Must say it was hands down the best buying experience I have ever had. More

Best of the Best! Dustin was a pleasure to work with, very patient and polite. Love my Tahoe, thank you Dustin for all your help you are the best!!! Dustin was a pleasure to work with, very patient and polite. Love my Tahoe, thank you Dustin for all your help you are the best!!! More

Jerry's Cadillac Review I've never been to Jerry's Cadillac in Weatherford, I used Penfed Credit Union's car buying service. My 1st and friendliest response was from Matt Ja I've never been to Jerry's Cadillac in Weatherford, I used Penfed Credit Union's car buying service. My 1st and friendliest response was from Matt James of Jerry's. He answered all my questions and was cordial and super helpful. I had contacts from other Dealers, but Matt made a really good impression. I'm convinced he got me the best deal possible. I live about 2 hours drive from the dealership so Matt offered to deliver the car. Great service! I met Matt's family then and we will remain friends, I'm sure. An overall great experience and I got the greatest car I've ever driven. Thank you Matt for your attention to detail and helpfulness, it made the entire experience more enjoyable. More

Completey Satisfied. James and the whole Jerry's Staff made this a very satisfying experience. I was not prepared to buy a new Vehicle, but had no choice. James helped me James and the whole Jerry's Staff made this a very satisfying experience. I was not prepared to buy a new Vehicle, but had no choice. James helped me find a Really nice Truck, got me a Great Deal on it, and got a Great Appraisal for my other Truck. He did all the leg work, pushed my paperwork through and I was back with a Great Chevrolet Truck in a very small matter of time. I couldn't believe how painless the Process has become. In the past, I have been there almost all day doing all the paperwork. James got it knocked out, processed and the Truck was on the way. I came in a couple of days later to pick it up and I was on my way. James and the whole Staff did an Outstanding Job!! I highly recommend Jerry's to anybody. This is the Third Truck I have Purchased at Jerry's and every Experience there has been Exceptional. More

Easy to work with! What I liked most about Mr.Hopf and this dealership was that we got straight to the point and we're able to agree on a price, through just e-mails and What I liked most about Mr.Hopf and this dealership was that we got straight to the point and we're able to agree on a price, through just e-mails and phone calls, before ever meeting face to face. Before contacting Jerry's, I felt like other big well known dealerships in the DFW area weren't taking me seriously because of my age, but at Jerry's they were very courteous and treated me the way customers should be treated when making such a big purchase. Most importantly to me was that they immediately made the best offer, there was no need for a price war because they showed that they wanted the sale the most. More