BUYER BEWARE!!! GET EVERYTHING PROMISED TO YOU FROM THEM - IN WRITING. Recently purchased a car from Jerry's. The salesman (Blaine) was very nice but the management staff......THE WORST! They told me they had a second key to the car but it was locked up and the person who had the key was not there. When I went back to pick up the key, they had me wait for an entire hour before the "GM" came to me and said I would have to purchase a key because I GOT A GOOD DEAL! What did one have to do with the other? Really? And would he not have attempted to do the same, if the shoe were on the other foot? It's a shame that once folks get your money they forgot about GOOD CUSTOMER SERVICE. I hope they get the most of of this transaction because I WILL NEVER purchase from them again. ALL OVER A PROMISED KEY. Yes, they would rather loose future business rather than to make good on a simple promise over a $200 KEY! Appalling!
Response from the owner
in the last week
Hi Jacqueline, thank you for speaking with me. I'm sorry for the confusion, but we did not have a second key for the Toyota Sienna and cannot guarantee or promise second keys with all of our pre-owned vehicles (as they may arrive without them). I was more than willing to help provide you an appointment with an onsite locksmith who could create you a second one. If you have any additional questions or comments, feel free to contact me at firstname.lastname@example.org. Be well and I wish you safe travels with your vehicle! -Mario Eberle, General Manager ....BUT WHAT THE OWNER DIDN’T SAY IS THEY WANTED TO CHARGE ME FOR THEY KEY THEY TOLD ME THEY HAD AND THEY SOLD ME A CAR WITH A RECALL WHICH THEY ARE NOT SUPPOSED TO DO. I HAD TO PAY $240 TO ANOTHER DEALER TO GET IN REPAIRED. REALLY.