Jerry’s Leesburg Chevrolet

ABSOLUTELY HORRENDOUS EXPERIENCE!! Unscrupulous, irresponsible and disrespectful dealership. I traded in my Grand Cherokee for a Raptor they had on their lot and it has been more than a headache irresponsible and disrespectful dealership. I traded in my Grand Cherokee for a Raptor they had on their lot and it has been more than a headache of an experience. I opted to finance through Jerry’s Chevrolet’s variety of banks and once approved, I provided all necessary documents. 2 weeks go by and they call me to tell me they need more information. THEY ALREADY SOLD MY TRADE IN AND TRIED TO TRAP ME. I provided even more information and all they did was PLAY GAMES AND MAKE ME JUMP THROUGH HOOPS. I ended up using my credit union instead and was APPROVED AND PROVIDED A CHECK IN 5 minutes. Whereas it took them WEEKS!!!!! OVER A MONTH later I checked to see if my grand Cherokee had been paid off yet and sure enough they HADNT EVEN PAID OFF MY TRADE IN EVEN THOUGH THEY ALREADY SOLD IT!!!! Absolutely horrendous situation that could’ve drastically effected my credit if it wasn’t caught. HORRIBLE COMMUNICATION, NO ETHICS, LIARS. I can’t believe they’re still in business!!!! Will be calling the better business bureau as well as all the dealer boards. If it effects my credit I will certainly be getting my attorney involved. More

I took my car to this service center, initially almost six months ago. I was told I needed a part that was not available because GM was on strike. I called back 4-5 times and finally confirmed they had th six months ago. I was told I needed a part that was not available because GM was on strike. I called back 4-5 times and finally confirmed they had the part. I took the car for service. While my car was there for service for ONE SPECIFIC SERVICE, the technician decided to "tinker" with things I had not authorized. The customer service rep called me to tell me all the things that the technician was finding while doing things I had not authorized for him to do. In addition, I later find out they don't even have all the parts to complete the repair I authorized them to do. I will never buy another GM car, I can guarantee you this. I am planning to get rid of this car due to all of these problems and Jerry's would never be option for purchase of another vehicle. If you are looking for service or to buy a car do not go here. Stay away...you have been warned! More

Absolutely THE WORST! Took over three WEEKS to deliver my new Camaro. NEVER return calls or emails. Bought new Camaro on 3/13/2020. Traded in my 2018 Silverado Rocky Ridge Took over three WEEKS to deliver my new Camaro. NEVER return calls or emails. Bought new Camaro on 3/13/2020. Traded in my 2018 Silverado Rocky Ridge same day. STILL have not made the pay off to my bank! And, I have had to make a payment on a truck I haven't owned in over a month! It is now 4/15/2020. WILL NOT RETURN CALLS OR EMAILS! STAY AWAY! More

Painful experience. Poor customer service and lack of communication between sales and the service department. Also, good luck if you have to finance the car! Slow and I never received an ounce of mail or communication between sales and the service department. Also, good luck if you have to finance the car! Slow and I never received an ounce of mail or anything after I left the dealership with the car. More

Great Service and Good Deal This was both my first car-buying experience and my first experience with Jerry's and I was honestly surprised how painless and low-pressure the proce This was both my first car-buying experience and my first experience with Jerry's and I was honestly surprised how painless and low-pressure the process was. Tracey was incredibly easy to work with and upfront with at all points of the sale. At the end of the day I got a good deal and great car without the normal hassles that come with car-buying. Would recommend to anyone looking to buy a new or used car. More

First Service I purchased my Silverado from here in January. I scheduled my first service here over the phone for an appointment later in the week. I was able to sc I purchased my Silverado from here in January. I scheduled my first service here over the phone for an appointment later in the week. I was able to schedule service at a reasonable time. When I got there Chris took care of everything and I had keys in hand in 15 minutes. I am very pleased with the politeness, professionalism, and efficiency of the staff. More

Liars and crooks Service department will maliciously damage your car. Your sales person looks you in the eye and lies to you. Management laughs at you and cusses at yo Service department will maliciously damage your car. Your sales person looks you in the eye and lies to you. Management laughs at you and cusses at yoy. Once they get your money your garbage. More

Worst experience I have ever had I bought my new 2018 Chevy Silverado redline truck from this dealership I also bought every extended warranty offered to me everything was great until I bought my new 2018 Chevy Silverado redline truck from this dealership I also bought every extended warranty offered to me everything was great until I used their service department a month after buying the vehicle I took in one of my special edition rims to have a new tire installed this place absolutely destroyed my rim When I went to the general manager He started to curse at me And offered absolutely no help Never again will I ever go to these people for anything More

Amazing Service all around!!! Fantastic service from salesman and entire team! Highly recommend giving this dealership a chance!!! Please ask for DJ when visiting, he's great to wo Fantastic service from salesman and entire team! Highly recommend giving this dealership a chance!!! Please ask for DJ when visiting, he's great to work with! More

A really great chevy dealer! From the moment we looked for a sales person that would be available for questions and details about the Silverado, we were impressed with this dealer From the moment we looked for a sales person that would be available for questions and details about the Silverado, we were impressed with this dealership. We have purchased 4 vehicles from them over the years. We keep coming back because we like what we see and how we are treated. We were not smothered, taken advantage of, nor pushed into a decision. Our sales person was knowledgeable, polite, and flexible. He helped us from the start and communicated with us very well. Very impressed. We bought our new Silverado, too! More