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Jerry's Toyota
Baltimore, MD
941 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 941 reviews
December 16, 2022
They where very helpful and nice to me. Explaining what I'm getting with vehicle. Explaining what I'm getting with vehicle. More
by solliewhitfield
December 15, 2022
Service was thorough. Customer service was professional. Scheduling online was easy. Time waiting was long, 2 hours and 15 min. Customer service was professional. Scheduling online was easy. Time waiting was long, 2 hours and 15 min. More
by Dkopeck
Employees Worked With
Amanda Sering
December 06, 2022
Check in for repair was quick and efficient. Car was ready when promised. Waiting time was 2 hours for 40k service. Car was ready when promised. Waiting time was 2 hours for 40k service. More
by Sgbruck520
Employees Worked With
December 06, 2022
Amanda Sering was pleasant to work with. she provided me with all the information needed to get the job done in a timely manner. she was on point. I'll highly recommend friends and family to she provided me with all the information needed to get the job done in a timely manner. she was on point. I'll highly recommend friends and family to Jerry's Toyota for their great care and customer service. More
by Lennox Wallace
Employees Worked With
Neal Hillenburg, Amanda Sering
December 05, 2022
Hello, it's been a while but figured I'd post again. Got a response from the review that I left on Google, but I already made my peace with the fact that they did not reimburse me and since it's been a Got a response from the review that I left on Google, but I already made my peace with the fact that they did not reimburse me and since it's been a couple of years....I'm not going to waste my time with them anymore. I am going to continue to leave reviews everywhere that I can to warn other people not to spend their money there. There are a lot of other honest dealers out there. I just wanted to share a bad experience that I had with Jerry's Service. Anybody reading this can decide for themselves if they want to spend their hard-earned money on anything from this dealer. I brought my 2015 Chevrolet Colorado in for repairs in October 2020. To sum it all up, Jerry's didn't reattach the a/c drain plug when they put the dashboard back together. This caused a big water problem. I had repairs done from another reputable auto shop, I sent all the evidence into them along with the bills and was informed they were not going to reimburse me. I was told this was because I never brought it to them to be diagnosed and repaired in the first place. I was not aware that I was supposed to............ This was clearly their fault but instead of doing the right thing.........this business decided not to. STAY AWAY!!!! More
by pjfal1976
Employees Worked With
December 03, 2022
I have been doing business with Jerry’s Toyota for years. Great customer service- easy in, easy out. Love the shuttle service that I have used a few times. My advisor, Brooke, is great to work with- she is a Great customer service- easy in, easy out. Love the shuttle service that I have used a few times. My advisor, Brooke, is great to work with- she is an asset to Jerry’s service Sept! More
by Cathymarkocm
Employees Worked With
Brooke Cymaek
