Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jerry's Toyota
Baltimore, MD
965 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 965 reviews
March 08, 2023
The facilities are very nice and the staff are responsive and courteous but beware of deceptive pricing when negotiating. In the process of negotiating for an SUV, market adjustment was removed from the pric and courteous but beware of deceptive pricing when negotiating. In the process of negotiating for an SUV, market adjustment was removed from the price break down doc, only to be added to an altered MSRP that did not match the window sticker. These are bad faith business practices which make customers seek other dealers. More
by Toyota Reviews
Employees Worked With
Do not wish to name names
March 05, 2023
Jonathan Sanders and his team were great and made my car buying experience awesome. It was a great experience! buying experience awesome. It was a great experience! More
by Peregoy43
March 02, 2023
Nice waiting room with wifi and coffee. Service advisor was nice. I was told I had to pay a $150 fee to diagnose a glovebox latch not working. Sorry but this is ridiculous. We are not tal Service advisor was nice. I was told I had to pay a $150 fee to diagnose a glovebox latch not working. Sorry but this is ridiculous. We are not talking a transmission or engine issue... We are talking jiggling a latch for $150...this is shrewd and wrong. I will still go back for service though... More
by frankblock
Employees Worked With
David Icenroad
February 28, 2023
Had an excellent overall experience purchasing a new vehicle. Paul was professional and very knowledgeable throughout the process. Left Jerry’s a satisfied customer and would recommend Paul if you’re in vehicle. Paul was professional and very knowledgeable throughout the process. Left Jerry’s a satisfied customer and would recommend Paul if you’re interested in purchasing a Toyota. More
by DnAvls
Employees Worked With
Ray DeCastro, Paul Southard
February 21, 2023
I went to dealership to service my vic they did not even fill my windshield water did they even checked my vic. fill my windshield water did they even checked my vic. More
by Sanjeep
Employees Worked With
February 18, 2023
Easy appt scheduling Kept me informed and beat expected. Ompletion time. Staff cheerful. Facility clean and well appointef expected. Ompletion time. Staff cheerful. Facility clean and well appointef More
by jvpaska
Employees Worked With
February 18, 2023
Yolanda is an excellent service adviser. she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is also very professional he is a very safe driver. More
by scotfish51
Employees Worked With
February 13, 2023
My rep that worked with me today was excellent. I relayed a concern from the last time that I had a service and he apologized and worked to correct the problem and solved it. And gave a discount to I relayed a concern from the last time that I had a service and he apologized and worked to correct the problem and solved it. And gave a discount to me because it wasn’t solved the last visit. This was excellent customer service. More
by Kirk Thomas
Employees Worked With
Jeffrey L
