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Jerry's Toyota
Baltimore, MD
977 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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977 Reviews of Jerry's Toyota
December 09, 2025
The dealer was on time. They took the amount of time promised.I was there for first 5000 miles check up. The only thing I wish they did for me was remove the maintenance req They took the amount of time promised.I was there for first 5000 miles check up. The only thing I wish they did for me was remove the maintenance required notice on the dash. More
by Karen
Employees Worked With
Jamie Christopher
December 01, 2025
LIFE THREATENING INCIDENT. DO NO GET YOUR CAR SERVICED AT THIS DEALERSHIP. I am writing a review regarding a life-threatening experience I had due to the negligent services DO NO GET YOUR CAR SERVICED AT THIS DEALERSHIP. I am writing a review regarding a life-threatening experience I had due to the negligent services provided by Jerry's Toyota in Baltimore, Maryland on November 18th and 19th. On November 18th, I had intermediate maintenance completed on my car. The work was completed on November 19th and I retrieved my car that day. On Friday, November 21st, while driving my car on 95 north, my car began to vibrate, the steering light turned on, and the left front wheel broke off the axel of my car. I immediately pulled over and stopped my car on the shoulder of the highway. My car was towed to the nearest Toyota dealership. Upon my car's arrival to the dealership, it was found that my vehicle had sustained extensive damage, including but not limited to - a broken control arm, hub and bearing, broken discs, brakes, wheel, lug nuts and other extensive repairs as well as the wheels needing to be realigned. The assessing mechanic determined that the lug nuts had not been properly tightened when my tires were rotated at Jerry's Toyota. Given that my car's tires were recently rotated at Jerry's Toyota, in addition to other services related to the steering and operation of my car, it is clear that this accident is related to services provided at Jerry’s Toyota. If there were any safety issues related to my steering or operation of my car when it was serviced, I should have been notified so these repairs could be made and harm to my vehicle prevented. The dealership's negligence endangered my life and the lives of other drivers. I insist that I be fully compensated for all damages incurred to my car from this incident. Jerry's Toyota is accepting no responsibility and claiming that the car was poorly maintained before they saw it. Reasonable questions that I posed to them, such as, "In what way was my car poorly maintained?" and "What issues did it have before you saw it?" have been met with silence. They claim that their attorney will be reaching out to me, and they have not. When asked for the attorney's contact information, it was not provided. I called the dealership's general manager on his cell and at the business office and it went straight to voicemail. I regularly get my car serviced at this dealership and have been a loyal customer for years. Since December 2024, I have had my car serviced consistently every 6 months. When the mechanic at the shop my car was towed to finished the repairs, he confirmed that other than the damage from incident, my car appeared to be well maintained and functioned normally. Claiming that my car is poorly maintained is incorrect. The lack of customer service, communication, and care regarding this serious situation has been appalling. I am submitting reviews and have filed a complaint with the Better Business Bureau and the Attorney General's Office. I am going to continue to escalate this situation until it is resolved. Do yourself a favor and do not trust this establishment with the care of your vehicle, or your life. More
by Arin Jayes
Employees Worked With
Yolanda Daughtry, Matt Bukowski, Heather Wilson, Ryan Carroll
November 29, 2025
I really like taking my 2013 Toyota Rav 4 for maintenance service she is older, to Jerry’s Toyota. Recently had it in for brake service. I immediately notice 2 of my wheel covers were damaged maintenance service she is older, to Jerry’s Toyota. Recently had it in for brake service. I immediately notice 2 of my wheel covers were damaged. I took it back the next day showing it to Service Advisor (Chris). Chris took care of it they paid for a new set of wheel covers for my Toyota RAV4. I appreciate the excellent customer Service truly important these days we live in. It shows there are Dealerships that still care about their image and their Clients happiness in driving their best SUVs, cars, pickup trucks! More
by Renee
Employees Worked With
Kris Brunson, Jamie Christopher
November 27, 2025
disastrous and disrespectful. After being a loyal customer for over 15 years, I was met with hostility and false information. The Service Rep, Kris, was profoundly unprofession After being a loyal customer for over 15 years, I was met with hostility and false information. The Service Rep, Kris, was profoundly unprofessional and rude, telling me "I hope so" when I mentioned taking my business elsewhere. Service Manager Yolanda defended his rude behavior and demonstrated a complete lack of honesty or managerial qualification. The team arbitrarily disqualified me from my long-standing "Tire for Life" program and then refused to service my vehicle altogether, despite my perfect service history. They could not provide any documentation or contractual basis for their actions. This dealership clearly does not value long-term customers and seems to employ personnel who are both unprofessional, dishonest, and possibly discriminatory. Avoid Kris and Yolanda at all costs. I strongly advise taking your business elsewhere. More
by joujo4u
Employees Worked With
Yolanda Daughtry, Kris Brunson
November 15, 2025
The service advisor was courteous and polite. He was transparent and knowledgeable in what service was required for my vehicle. The waiting area was comfortable. When my vehicle was ready, it was He was transparent and knowledgeable in what service was required for my vehicle. The waiting area was comfortable. When my vehicle was ready, it was also washed, which was a nice bonus. 5 stars! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ More
by LWong10048
Employees Worked With
Ryan Carroll
October 25, 2025
I’ve been taking my Toyota Camry to Jerry’s since 2012. Best dealership and service center hands down. Great people, very personable and courteous. Special shout out to Amanda in the service area. Friendl Best dealership and service center hands down. Great people, very personable and courteous. Special shout out to Amanda in the service area. Friendly, knowledgeable and courteous. Jerry’s Toyota is a “well-oiled machine.” I’d never go anywhere else. More
by SusanB7
Employees Worked With
Kris Brunson, Amanda Sering
