Jerry's Toyota

Bad From The Beginning Our first experience with Jerry's Toyota in Parkville was on Monday, July 20th. Epic FAIL! From the salesperson to the finance guy we left Jerry's fee Our first experience with Jerry's Toyota in Parkville was on Monday, July 20th. Epic FAIL! From the salesperson to the finance guy we left Jerry's feeling violated and taken advantage of. 1. Conditions of the vehicle I test drove was poor (BBQ sauce spilled in the cupholder) 2. Walked in the heat (high 90s) to find a car as opposed to finding what we needed in the office and going directly to that vehicle once we settled on that vehicle. It was extremely HOT! 3. "High mileage" on a car that was supposed to be brand new (over 50/200 miles) 4. Interest rates were different from what was originally told to us from the salesperson - the disappointing part here was that the salesperson was thrown under the bus by saying "she should not have told us about specific interest rates." - Ms. Priscilla has been in the business for 30 years. She confirmed an interest rate that your website advertised. Yet she was thrown under the bus by telling us she quoted us the wrong APR. 5. Felt taken advantage of and disrespected - the interest rate was higher and the payment we were looking for was higher than what we wanted to spend and that was WITHOUT GAP. When the finance guy came back with the number with GAP the price of the car was significantly lower than what was previously quoted. How is that so? He tried to raise the APR on the back end where we would not see it didn't realize we would catch it. My wife knows how to read and calculate basic math. - my wife was "chastised" about not test driving the vehicle before choosing the vehicle ***what he was not privy to was that another vehicle was test driven but we had concerns (see #1 and #3) so was wanted to go with another vehicle - made comments about the number of vehicles we own **what bearing did that have on us purchasing another vehicle. It was clear to see that with an 825 credit score late payments were not a factor. Overall, the lack of respect and the slick car salesman persona, that customers are leery of, made for a terrible customer service experience. One should never be talked to in such a condescending manner and be expected to still purchase a vehicle. So we didn't. We left! The time that was put in by Ms. Priscilla was an absolute waste. I felt bad for her because this is her livelihood. However, bad customer service will never make any customer eager to purchase a vehicle. If one part of the experience is bad it has a direct impact on the overall experience. This is especially true when you are looking at making a purchase of at least $20,000. We also thought it was very shady that the GM only decided to honor the same arrangement the following day after Ms. Priscilla pleaded with him. Should it really have taken all of that????? I will and would never buy a vehicle from Jerry's nor would I recommend anybody to do so either. If you are flexible with your car buying options I WOULD recommend you go to see either Rich or Sam Gibson over at Thompson Hyundai in Dundalk, MD. More

Continued Annoying Spam 5 years after selling my car purchased from Jerry's I continue to get spam phone calls regarding the car. Requests to remove my number are not honored 5 years after selling my car purchased from Jerry's I continue to get spam phone calls regarding the car. Requests to remove my number are not honored. Jerrys will share your information to predatory companies. Spare yourself the sanity and shop elsewhere. More

Good car horrible service Great car, but subpar service. Let me start by saying that I love my vehicle. I purchased a 2016 Toyota Prius with literally all of the features tha Great car, but subpar service. Let me start by saying that I love my vehicle. I purchased a 2016 Toyota Prius with literally all of the features that I wanted in a car. The problem arose when I attempted to gain information on "fees" that I was charged by the dealership. Make a long story short, I called the dealership trying to obtain a breakdown on the fees that I was charged and I was met with so much resistance. It was honestly a negative vibe at one point. The salesman assured me that certain fees were eliminated for my transaction. All I was trying to was find out what fees were eliminated and what fees were charged. After communicating with the sales person again, I decided to ask for a manager. And this is where things get really awkward....there seemed to be a communication breakdown between me and the manager, but I was never disrespectful in the conversation. I was talking very calm, and just trying to honestly get down to the bottom of the situation. After the manager tells me that is it company policy not to disclose the fee information, he says to me "I'm trying to be polite about this". This is where I was completely blown away and felt disrespected. If I am being a calm customer with legitimate questions, why would you be anything other than polite to me? Why would you have to "TRY" to be polite. I have been in customer service for close to 20 years and been doing tech support for almost 10 years. Telling a customer that you are "trying to be polite" should be unacceptable under any circumstances. Another thing that really upset me when speaking with the manager is that he kept saying to me "You signed the contract!", as if I was asking him to make changes to the contract. Once again, kind of disrespectful, because I am asking for a breakdown of pricing, not a change or amendment. There is no need to keep reminding me that I signed a contract, when all I am doing is asking for a breakdown of each item that I paid for. Imagine going to the supermarket and getting receipt that just had the total......and then the cashier getting mad at you because you are asking for information on how much you were charged for each item. There were other issues dealing with this location as well. When I originally went to the dealership, I was quoted $1500 for a trade in, but on purchase day, the salesman tried to change it to $1200. They gave me the original $1500 after I said no to the deal. Also, I was told over the phone that my interest rate was 4.5%. However, when I received my paperwork, I had an interest rate of 5.45%. When I asked about this change, I was told that the 4.5% must have been an estimation, because only the finance department can give an actual quote. I will admit, at the end of the conversation, the manager agreed to disclose the fees that I was charged, but that still does not change my perception of this location. I hope the management can use this as a learning experience. Never use phrases like "I am trying to be polite" with a person that is spending there hard earned money with your location. Using phrases like that is completely disrespectful, and goes against offering quality customer service. More

Lies too much! And treats you like you’re an idiot that doesn’t do any research before buying. Horrible customer service. Better of talking to someone else. doesn’t do any research before buying. Horrible customer service. Better of talking to someone else. More

Buyer Beware, internet request for pricing $17203, price after tax tags etc, $20800. Tax 17203 x 6% = $1033 dealer claims $1157. Tags/transfer $757 Total $1759. When I asked about the difference of $18 after tax tags etc, $20800. Tax 17203 x 6% = $1033 dealer claims $1157. Tags/transfer $757 Total $1759. When I asked about the difference of $1838 I was told it was delivery and destination fees. Then the sales manager says that price was only for Maryland Residents. Why did Jerry’s Toyota email me with that price when you have to put your zip code in to get the quote? Watch your money if your going to deal with these folks. More

Paul is always very nice and works super hard to get me the best deal. I just bought a 2020 Toyota Rav4 Premium and I could not be happier with the purchase. This is the third vehicle I purchase with him a the best deal. I just bought a 2020 Toyota Rav4 Premium and I could not be happier with the purchase. This is the third vehicle I purchase with him and I will be returning to him when it’s time for a trade in. More

This was a great experience from taking test drive, looking over entire car without interruptions, getting answers to my questions from Mr. Stuart Weinstein, to making a deal and getting a fair payment looking over entire car without interruptions, getting answers to my questions from Mr. Stuart Weinstein, to making a deal and getting a fair payment plan. More

GREAT SERVICE CENTER Brook in the service department is always a pleasure to work with. I had an early morning service while I waited appointment. My vehicle service was Brook in the service department is always a pleasure to work with. I had an early morning service while I waited appointment. My vehicle service was completed in the timeline as promised. The waiting area was spacious clean, I was very comfortable waiting. More

Jonathan was so helpful to me. He was patient and eager to help me. Thanks so much!! I will be back soon to get my 2020 Camery!! to help me. Thanks so much!! I will be back soon to get my 2020 Camery!! More

Interacted with Charlie Knudsen about a Highlander. He was fantastically helpful and up front about everything. Never felt pressured or like I was being tricked or swindled. was fantastically helpful and up front about everything. Never felt pressured or like I was being tricked or swindled. More