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Jerry's Toyota

Baltimore, MD

4.2
977 Reviews

8001 Belair Road

Baltimore, MD

21236

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977 Reviews of Jerry's Toyota

October 18, 2019

Very pleased Paul was very understanding and took into consideration everything I was looking for. He takes his time and work hard to get you exactly or close to w More

by Tiara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Oct 19, 2019 -

Jerry's Toyota responded

Hi Tiara, we are so pleased at Jerry's that you had an exceptional experience with Paul. You are absolutely correct that the extra attention to detail and continued personal service after the deal is done completely makes a difference! Thank you for your amazing recommendation to anyone looking to purchase a new vehicle. Paul and the entire Jerry's staff appreciate your business and excellent review of your experience with us!

October 16, 2019

Addressing Customer concerns Don't return calls from customer to address customer concerns. Seem to try to take advantage of senior citizens. Had problems obtaining items that w More

by SUV
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Smith, Ray DeCastro, Chad Votta
Oct 17, 2019 -

Jerry's Toyota responded

Hello, feel free to email me at MattB@JerrysToyota.com if you'd like to discuss this situation further. -Matt Bukowski, General Manager.

Oct 18, 2019 -

SUV responded

Surprised and happy to have received a response. Looking forward to a one on one meeting.

October 15, 2019

So great, I bought 5 cars!! The salesman, Herman Jones was patient and kind to me, so much so that I purchased 5 cars in one year from him. Go places with Toyota! More

by Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray DeCastro, Kris Ruhling, Christa Kurek, Polly Mason, Herman Jones, Charles Knudsen III, Kris Brunson
Oct 16, 2019 -

Jerry's Toyota responded

Thank you Ellen for your wonderful review. Herman and the entire Jerry's staff definitely appreciate your continued business. Please let us know anytime we can help you in the future!

October 03, 2019

Sold me three cars. Excellent customer service. I will always come to him to buy any car. I am very lucky to have found him. More

by Stevenson
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
Oct 03, 2019 -

Jerry's Toyota responded

Thank you Stevenson for your great review and for being such a valued Jerry's customer. Jonathan and the rest of our staff look forward to seeing you again soon!

September 11, 2019

I recommend I Recommend that dealers special Jonathan Jojo Bernal I have lot car variety car if no have car you want find one for you and work with you More

by Cande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid Dadpay, Jonathan Bernal
Sep 12, 2019 -

Jerry's Toyota responded

Thanks for leaving us such a wonderful review!

September 10, 2019

Great experience buying my first car I was nervous about buying my first car. Paul made the experience easy. He listened to me and helped me find a car that was just for me. More

by donatoj
Recommend Dealer
Yes
Employees Worked With
Paul Southard, Charles Knudsen III, Angele L.
Sep 10, 2019 -

Jerry's Toyota responded

Hi Donato, we are so happy to hear that your first car buying experience was a success! Paul is a terrific salesman and truly cares about the needs of his customers. We hope to help you again in the future for all of your car buying needs.

September 05, 2019

Best Car Buying Experience Awesome experience at Jerry’s Toyota with Paul Southard! Paul was able to put me in a brand new Rav with all of the bells and whistles for less than w More

by Stef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Sep 10, 2019 -

Jerry's Toyota responded

Hi Stef, it's so nice to hear that you had such an incredible experience with Paul. His continued glowing reviews certainly show the level of care that he puts in to his profession. We hope to see you again soon at Jerry's.

September 05, 2019

Seamless Transaction I didn’t think I would be able to get a car, new or used. Spoke with Paul, told him my needs and he said “ok, give me a sec!” In a matter of 2 hours, More

by Foreverfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Sep 10, 2019 -

Jerry's Toyota responded

Hi, we are happy to hear that Paul was able to get you in a new Sequoia. Thank you for the amazing review and we appreciate you taking the time to let us know about your great experience at Jerry's!

September 05, 2019

David was awesome!!! I have been to multiple dealerships that just tried to get me into whatever car they wanted. At first I was discouraged and didn’t want buY a car from More

by Sarah Birch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Park
Sep 10, 2019 -

Jerry's Toyota responded

Hi Sarah, we are so glad that you had such a terrific buying experience with David. We feel that customer service is extremely important and we are so happy to hear that David went above and beyond for you. He certainly appreciates your recommendations and we hope to see your friends and family at Jerry's soon!!

September 05, 2019

THEY TAKE GOOD CARE OF YOU HERE! Paul was amazing! This was my first new car buying experience and they made everything so simple and easy. They do everything and more to make you fee More

by Morganb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid Dadpay, Paul Southard
Sep 10, 2019 -

Jerry's Toyota responded

HI Morgan, thank you for your outstanding review about your experience at Jerry's. We are so happy to hear that we have made you a loyal Jerry's customer. Paul appreciates your fabulous review commending his hard work and excellent customer service skills!

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