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Jerry's Toyota

Baltimore, MD

4.2
977 Reviews

8001 Belair Road

Baltimore, MD

21236

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977 Reviews of Jerry's Toyota

November 01, 2017

Great car buying experience Paul was wonderful! He was straight forward and honest. This is why I decided to buy from this dealership. I was not happy with Thompson, where I had More

by Erin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hammer, Paul Southard
Nov 03, 2017 -

Jerry's Toyota responded

We're glad to hear we were able to get you a deal you were happy with! We look forward to your continued patronage!

October 26, 2017

Amazing! Verlyn made the process of buying a car easy, fast, and efficient. I was very pleased with the service and the car. I was able to leave with the car i More

by AcctingNerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes, Hamid Dadpay
Nov 03, 2017 -

Jerry's Toyota responded

Thank you for the kind words! We hope you enjoy your new Toyota for years to come!

October 25, 2017

Hard sales tactics So I was surprised I got a invite to write a review considering the sales person was very pushy, rude and had me in a corner. I am not sure if people More

by Dr.yule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hamid Dadpay, Paul Southard
Oct 26, 2017 -

Jerry's Toyota responded

We're sorry to hear you had such a negative experience. We are however, curious as to the details of the $50 review promotion. Jerry's Toyota does not currently offer a $50 gift card for reviews. Were you referring to our $5 off service for writing a Yelp review promotion? Nonetheless, if you're willing, we would love to hear more about this promotion one of our employees offered you. Please email marketing@jerrysautogroup.com so we may further investigate the cause of this problem. Thank you, and once again, we apologize for your experience.

Oct 28, 2017 -

Dr.yule responded

Thanks for the response but enough time has been wasted on this already. I will forward a email from the sales person and you can handle it however you'd like. I dont expect the $50 at this point anyway.

October 19, 2017

Great Customer Service Always enjoy getting my car serviced at Jerry's. Yolanda is spectacular!!! She has excellent customer service skills and is very knowledgeable. She More

by cwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
Oct 19, 2017 -

Jerry's Toyota responded

We're happy to hear you always have such a great experience! Yolanda is great, isn't she? We look forward to having you back!

Oct 25, 2017 -

Jerry's Toyota responded

We're happy to hear you had such a wonderful experience. Yolanda will be pleased with your kind words.

October 12, 2017

Thank you Jonathan Sanders one yr. later! Still satisfied! We purchased our 2017 rav 4 a yr ago. Jonathan Sanders was so helpful helping us find the perfect car. Everyone in Jerry’s was very friendly. I would More

by Karen I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders, Eric Hammer
Oct 18, 2017 -

Jerry's Toyota responded

We're happy to hear you're still enjoying your RAV4! We look forward to having you back!

September 29, 2017

Friendly people to deal with , highly recommended to every potential car buyer. i will definitely will come back in the future or on my next car purchase and hope to deal with the More

by Rollie
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hamid Dadpay, Polly Mason, Daniel Riley, Steve Knolle, Paul Southard
Sep 29, 2017 -

Jerry's Toyota responded

We're glad to read you've had a wonderful experience here. We look forward to having you back!

September 28, 2017

The official HAPPY HOUR Paul was my buddy for the day. He was very knowledgeable and friendly. Most importantly he was patient and very accommodating. I will be back More

by Memara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Polly Mason, Paul Southard
Sep 28, 2017 -

Jerry's Toyota responded

Thank you for the kind words! We're glad to hear Paul was able to make your car buying experience as stress-free as possible. We look forward to seeing you back to take advantage of your ToyotaCare!

September 28, 2017

Very Professional & Helpful The Most Pleasant Experience. Paul Southard was Very Helpful & went out of his way to assist me with my Purchase. He is definitely a Multi taker and More

by LindaK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Sep 28, 2017 -

Jerry's Toyota responded

That's what we like to hear! Paul appreciates the kind words, and we appreciate your business! We look forward to having you back. Enjoy your new Toyota!

September 19, 2017

Worst experience of oil change I had my car serviced with regular maintance. Oil light on a few days later, the car also make louder noise. I checked oil level. What surprised me is More

by WS123
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruann Williams
Sep 19, 2017 -

Jerry's Toyota responded

Greetings WS123, Our Service Manager will be reaching out to you shortly to resolve the situation. We'll get your car towed back here ASAP and provide you with a courtesy rental vehicle for the time being. We sincerely apologize for the inconvenience!

September 15, 2017

Just Average I let my emotions get the best of me in my previous review. Buying a car is never fun and I got upset with a couple dealerships about the whole thing. More

by NeverAgainAtJones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reiner, Steve Knolle
Sep 20, 2017 -

Jerry's Toyota responded

Hello, Was there anything in particular we did to only warrant a 3-star review? If you would like to further discuss with us how we could improve, feel free to email our Used Vehicles Director, Steve, at sknolle@jerrysautogroup.com.

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