Jerry's Toyota

This delearship sucks!! Terribly rude general sales manager- Kris Ruhling!!! Yes THE GENERAL SALES MANAGER I bought toyota corolla from this dealership. Changed my mind Terribly rude general sales manager- Kris Ruhling!!! Yes THE GENERAL SALES MANAGER I bought toyota corolla from this dealership. Changed my mind and visited the delearship, hoping to get new RAV4. Mr Ruhling treated me and my sister like we were just there low balling. We asked for cost and door price for RAV4. He asked: are you getting car today or not? I said we wanted to know more about cost and trade ins.Mr Ruhling said if you are not buying car tonight i do not have time for you. Come back when you are ready!! Who treats the customers like that? The tone he spoke with me was terrible. He might have been in business for decades but a customer does not deserve such pathetic behaviour from a manager. So two days later i got a new SUV from another delearship. Guess what,,my sister is getting a new suv too, but not from the place where this nicely dressed but savage guy works,,, also my fren is needing a car for his wife, am i suggesting him any thing? Yes, buy a car from a delearship where you are valued as precious customer. Avoid JEERY'S TOYOTA! So,,,did i get hurt or toyota? You might think the delearship got nothing to lose..they sell thousands of car..remember they will be selling thousand minus three car this year because of this manager and possibly more after people read this review. More

example of good service Paul made sure that our time was well spent. Very patient and knowlegable about product and made sure we were happy and satisfied with our purchase. Paul made sure that our time was well spent. Very patient and knowlegable about product and made sure we were happy and satisfied with our purchase. More

Professional and respectful experience I'm honored to say that it was a great pleasure to have dealt with Mr. Scruggs in my search of the ideal vehicle. At the moment I arrived to the deale I'm honored to say that it was a great pleasure to have dealt with Mr. Scruggs in my search of the ideal vehicle. At the moment I arrived to the dealer I was scheduled to meet with another sales professional, however he wasn't available. I looked around and saw Mr. Scruggs and he offered to help and the rest was history. I'm happy that I dealt with Keith, his patience and respectful professional approach is second to none. He will listen and help direct you to a great deal. If you have a vehicle need, don't hesitate to reach out to Keith, he's a genuine person and a professional. More

Purchasing Rav4 I had a very pleasant experience at Jerry's Toyota. I was trading in my old car and looking for an upgrade. Paul and Nima were very helpful in this pr I had a very pleasant experience at Jerry's Toyota. I was trading in my old car and looking for an upgrade. Paul and Nima were very helpful in this process. Paul made sure I was placed with someone who would be able to answer all my questions and provide insight on the vehicle I chose. Nima broke everything down for me to the penny and was able to answer any question I had or would go find someone who knew. I will definitely recommend this dealership to friends and family. More

Great Place to purchase my new Rav 4 from. Everyone I dealt with was very friendly and help in my purchase. Dealership was very well organized and clean. Everything was explained to me with gre Everyone I dealt with was very friendly and help in my purchase. Dealership was very well organized and clean. Everything was explained to me with great detail. More

Used Car Lemon I purchased a Used Corolla on 8/12 when i test drove the car i stated i felt the car pulsating that i felt it was a rotor issue instead of it being a I purchased a Used Corolla on 8/12 when i test drove the car i stated i felt the car pulsating that i felt it was a rotor issue instead of it being addressed right then and there (since i live almost 2 hours away) I was told to bring the car back if it persist. I took it to a dealership closer to where i live the day after purchase and was told the front rotors were totally warped and need replacement. Two days later I heard the car making a "whining sound" with acceleration took it to a local transmission shop was told transmission is done. I called Jerry's the service manager Michael, was very nice and told me i could NOT drive it to baltimore for service as it is not safe to take it to a local Toyota dealership for inspection and they would contact Jerrys to work out payment. Toyota (turnersville) called me back and said yes infact the transmission is bad and will cost about 4,000.00 to replace. Still waiting to hear back from Jerry's, was told by the GM i may need to pay to have my car towed to them to have them replace the transmission... I have to pay I have only had the car 5 days.... Thats it. Are they going to pay to have it towed back to me??? My service and sales was pathetic i will never go back to this dealership. I would say you are going to use this dealership buy brand new not used. I was told Michael the Service Manager could possibly work out an agreement with Turnersville toyota to have them do they work and Jerry's would pay- Hopefully that is the way things will turn out. I am very disappointed.... I will conduct business with Conicelli or Turnersville going forward. More

Worst dealer ever By far one of the worst experience till date. These guys mailed us a deal on a 2017 Corolla.We rang them up in order to verify the deal... turned out By far one of the worst experience till date. These guys mailed us a deal on a 2017 Corolla.We rang them up in order to verify the deal... turned out to be legit. We drove down 30 miles after a very long day at work only to find out that they messed up. It was a huge mistake from their side. We showed them the mail which they had sent us but of no use. They wasted at least 2 hours trying to pitch their new deal. The manager had an attitude problem.Not only was he absolutely unapologetic but he defended his employee stating the deal was miscommunicated . He outright told us to take his current deal( which was worse from what the other dealers were offering us )or leave. I would not advise this dealer to any of my friends or relatives firstly because they lure you down with fake deals secondly because they have an attitude problem and treat you badly and thirdly because they waste your time and test your patience. An utterly humiliating experience to say the least. More

Best Dealership Experience I just filed bankruptcy but was in need of a new reliable car as I also just had a baby. I worked with Tom and he was great. The approval process was I just filed bankruptcy but was in need of a new reliable car as I also just had a baby. I worked with Tom and he was great. The approval process was quick and I was treated with respect. There were plenty of cars for me to choose from and I wasn't pressured to buy any particular car. More

Toyota-CHR Walking into Jerrys you dont feel pressured when your still in your thought process. Our experience was super long but if thats the only negative thin Walking into Jerrys you dont feel pressured when your still in your thought process. Our experience was super long but if thats the only negative thing then this place is in good shape. Verlyn (our sales guy) was absolutely friendly. He was very respectful and made the brand new car buying process easy. All the staff were great as well. Very pleased. More

New Brakes rotors and oil change. Made the appointment a week in advance she took care of getting high quality parts and having them at the shop when I arrived. Car was done in less th Made the appointment a week in advance she took care of getting high quality parts and having them at the shop when I arrived. Car was done in less then 2 hours and 3000 miles later still extremely pleased. More