Jerry's Toyota
Baltimore, MD
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977 Reviews of Jerry's Toyota
Leased new Highlander I told my salesman and the sales manager that I would prefer not to share my experience but apparently they cannot override this survey program to sto I told my salesman and the sales manager that I would prefer not to share my experience but apparently they cannot override this survey program to stop asking me to rate them. So here goes. I went to Toyota not sure if I would lease or buy a new Highlander. I was asked my maximum monthly payment which I vowed I would not give to the salesman but I did anyway. However, this was the max I wanted to pay to purchase a new car, not lease. I could have leased a car for well under my budget and paid over 36 months about 1/3 of the sticker price but it didn't have the bells and whistles that I wanted/needed. So, I went up to the next level. I wound up paying for 100% of the added options! I asked the salesman why the lease price was so high in comparison to the lease price on the Internet and he never did answer me. And, he played the game of disappearing and coming back telling me that this was the very best he could do (several times). Well, I know I should have walked out at that point but when I want something I want it. I love my Highlander but I do not believe that this dealership is very reputable. And now, before my review is posted the dealer responds that he aims to please but it's up to me to call him? More
AWESOME! This was the best car buying experience in my life!!! I have told friends and family about how pleased I am with my new car and with great treatment This was the best car buying experience in my life!!! I have told friends and family about how pleased I am with my new car and with great treatment I received at Jerry's. More
40,000 mile service had my 40,000 mile service, new tire and ready for winter, my service advisor was awesome thank you jennifer standish. see you again. really nice dea had my 40,000 mile service, new tire and ready for winter, my service advisor was awesome thank you jennifer standish. see you again. really nice dealership More
very easy experience From the moment I walked up I felt welcomed. everything was handled very easily and fairly quickly. I look forward to working with this dealership t From the moment I walked up I felt welcomed. everything was handled very easily and fairly quickly. I look forward to working with this dealership to maintain the car and keep it in the best shape I can. More
They treated us like family. They were very courteous, patient, and went beyond duty to help to get us the new car. They even acted as an advocate with the bank after I purchased They were very courteous, patient, and went beyond duty to help to get us the new car. They even acted as an advocate with the bank after I purchased the car. He called 2 days after I had the car and he was able to get the bank to drop the interest by 5%. More
Amazing Service I enjoyed working with Eric Moskos at Jerry's. He has a wonderful personality and he was very helpful in making sure that I got the vehicle that I lov I enjoyed working with Eric Moskos at Jerry's. He has a wonderful personality and he was very helpful in making sure that I got the vehicle that I loved so that I could get on the road. I would definitely recommend others to shop with him. More
Nice service I brought my new car from the dealership with good deal and service. Even though the process took longer than I expected, Antwan and Ray are very pati I brought my new car from the dealership with good deal and service. Even though the process took longer than I expected, Antwan and Ray are very patient and helpful in getting the deal done. One thing I have problem with is the auto warranty program, I was given options to purchase different level of protections and was told I can drop the option anytime without knowing the implication. The next day, I came back to drop one of the warranty option and was surprised to know my monthly premium still be same. The difference will be applied to the overall charge. In my opinion, the warranty/finance program is not very flexible enough to meet customer's need. More
Great service department! Employee was pleasant to deal with and helpful in getting the service needed. I came back for services that were recommended from my previous visit. Employee was pleasant to deal with and helpful in getting the service needed. I came back for services that were recommended from my previous visit. I did not have to wait too long to get the work done. More
Awesome service I am a new driver for the Uber program and got a new car with them. The Salesman was helpful and really made the process of getting the car a breeze. I am a new driver for the Uber program and got a new car with them. The Salesman was helpful and really made the process of getting the car a breeze. I love not only the service I got but the car is amazing. Thanks Erick Moskos. More
I was taken care of in good faith. My salesman eric was always up front with me, on what vehicle I can get. Very professional, he let me in 6 months come back get what u want. My salesman eric was always up front with me, on what vehicle I can get. Very professional, he let me in 6 months come back get what u want. More

