Jerry's Toyota - Service Center

Great service. I dropped my car off for an oil change, I got car back in about two hours. I dropped my car off for an oil change, I got car back in about two hours. More

Jerry’s Toyota is the best to my expectations. It has the best inventory available when one is looking for a new or the pre owned car. It has the best inventory available when one is looking for a new or the pre owned car. More

The service department specifically does not have a clue what to do with any malfunction on a car that isn’t replacing fluids or oil. what to do with any malfunction on a car that isn’t replacing fluids or oil. More

Clean good service and very good answer all my questions letting me know when my next service is done letting me know when my next service is done More

Then I thought I had responded to advice for more work, it didn't go through. They tried 4 times in different ways to contact me and were willing to take the blame when it was my fault. it didn't go through. They tried 4 times in different ways to contact me and were willing to take the blame when it was my fault. More

Eric is a fantastic master technician. I will be be returning thanks to Eric’s wonderful work I will be be returning thanks to Eric’s wonderful work More

Very clean, very professional! Jaime took care of my car and was finished as promised! Hope Turner scheduled my appointment very helpful and friendly Jaime took care of my car and was finished as promised! Hope Turner scheduled my appointment very helpful and friendly More

Very good customer service. The waiting area is clean, comfortable and has amenities. The job was done well and I will be coming back. The waiting area is clean, comfortable and has amenities. The job was done well and I will be coming back. More

I used to be a consistent customer with them when it came to auto repair but these days, the customer service has gone to absolutely xxxx. I took my disabled mother to go get her car serviced and our service to auto repair but these days, the customer service has gone to absolutely xxxx. I took my disabled mother to go get her car serviced and our service provider was extremely unkind and impatient as we walked in and out of the waiting room when our names were called. Being that there weren't really any accommodations for people with mobility issues, it took us a while to get to her. Unfortunately, I don't remember her name but I do recall she was sitting at desk seven on June 9th between the hours of 9 AM and 2 PM, which, by the way, was the amount of time I spent in there, when it should have only been half of that, being that I was there for routine maintenance and a car battery installation. (which I legitimately did not need because I'd just gotten my battery looked at recently with no issues, but that's a different story). My mother and I just decided to just to remain cordial and patient when interacting because physically, my mother cannot handle stress. As I led my mother to and from the restroom in the waiting room, I would periodically ask other service providers if our name was called while we were there. I was told no. Apparently, this was not the case. Anyway, not only was I quoted a completely different price than what I paid at the end of the day, but our service provider just continued to treat us like a burden and tell us in an extremely curt tone how we'd been called multiple times and how she "looked for us" and "couldn't find us". I know she heard me ask if we were called because she was within earshot when I asked. It was bullsh*t. Customer service at this place sucks now. Being treated like a burden for being visibly disabled is absolute f*xxxxx b*llsh*t. Having experience in this field, I've worked with all kinds of customers, including those hard of hearing, physically and mentally disabled and even people with language barriers. I know how to treat people and this isn't it. I can't wait to sell my Toyota and never have to look at this place again. I'd rather not have a car than to be treated like this. More

The wait time was over 10min they need to work in that. The guy that helped me did a good job and he keep me up-to-date. The guy that helped me did a good job and he keep me up-to-date. More