Jerry's Toyota - Service Center

Since last year Jerry's Toyota customer service gone from quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it t quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it takes 4 hours to get oil change!!! In addition, unauthorized charges for some staff you never asked. So you end up paying, as if not they threaten you to keep your car another three hours to put back your old oil plug in. Last time it took for them two hours and 40 min to change my wife's car oil. More

I've had the opportunity to deal with Jerry's service team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The ne team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The necessary parts were on back order for five weeks and once they arrived, we had the unfortunate experience of having to return the car four times before the repair was successfully completed. I'm keeping my fingers crossed with this last repair. My first reaction to the ordeal was to become angry at the people doing the work. It was only with time that I realized my issue is with Toyota, not Jerry's, and the problem of faulty or failing parts is as much a frustration for the dealer as it is for the customer. And so while I cannot say that I have been pleased by the performance of my car to date, I do want to acknowledge the team at Jerry's for their professionalism, courtesy and fortitude. Dealers sometimes get a bad reputation, not always undeserved, but perhaps sometimes customers have unrealistic expectations that can account for as much of the problem. Once the folks at Jerry's realized what was happening, Jason, Jamie and Joy all went out of their way to be accommodating and helpful. For that I am very appreciative. More

Did our 6-month service and had several settings altered (removed the annoying backup beep). The service done by the shop itself was done well, and the staff was helpful. The one problem was with our bo (removed the annoying backup beep). The service done by the shop itself was done well, and the staff was helpful. The one problem was with our body work. We had several scratches to remove, and apparently the dealer has someone come in one day a week to do these jobs. The scratches were removed, but the job was not cleaned up very well. There is a white waxy substance on our window frames which does not come off. There was dust all over the area of the scratches. Just not very professional. More

Mr. John Good is the best service advisor that I have experienced within my 42 years of owning an automobile. John has been with Jerry's for at least 15 years. He is the main reason that I keep going b experienced within my 42 years of owning an automobile. John has been with Jerry's for at least 15 years. He is the main reason that I keep going back to Jerrys. Several months ago I was given the misinformation that he was no longer an employee there, and would have made an appointment with a different service center had I not been able to speak with John Good. More

I get complete service that I can trust. Mr. John Good keeps me informed of my service needs and keeps my Tundra in top condition. The entire staff is very friendly and courteous. I have been dealing wi keeps me informed of my service needs and keeps my Tundra in top condition. The entire staff is very friendly and courteous. I have been dealing with Jerry's Toyota for many years now and the service I receive keeps me coming back. Thanks Jerry's Toyota team !!! More

I am very happy with Mr. John Good. He always provides professional and knowledgable service. John is very friendly, greeting me by name when I come to the service center. He is an asset to the dealersh professional and knowledgable service. John is very friendly, greeting me by name when I come to the service center. He is an asset to the dealership in his knowledge of service related issues. More

When it come to excellent servicing on your Toyota, I strongly recommend Jerry's Toyota on Belair Road, mainly because of service manager's like Mr. John Good. He represents honesty, fairness,quality wor strongly recommend Jerry's Toyota on Belair Road, mainly because of service manager's like Mr. John Good. He represents honesty, fairness,quality work. My overall experience with them has been very satifying to me,so I would definitely recommend when you need service needs to your vehicle ask for the right man for the job, Mr. John Good. He is excellent! Sincerely, Mrs. Patsy Epps. More