Jim Bass Ford Inc.

Shannon Fay was a great help Knew the answers to all my questions Had the truck and papers ready to go as soon as I arrived Will shop with him again questions Had the truck and papers ready to go as soon as I arrived Will shop with him again More

I took my f150 for a 10,000 miles service and they were supposed to check all fluids and apparently they didn’t. I ended up by windshield washer fluid and fill that up on my own. The mechanic left greasy h supposed to check all fluids and apparently they didn’t. I ended up by windshield washer fluid and fill that up on my own. The mechanic left greasy hand prints on my passenger seat and on steering wheel. I ended up cleaning up after the mechanic. Really don’t think they did all they were supposed to do. It was very upsetting I had to clean all the grease handprints. The grease on the seat was a deal breaker it ruined a pair of my wives pants. Sad to say the mechanic couldn’t be more attentive to clean up after his self. More

The folks at Jim Bass Ford have always been professional and good to deal with! and good to deal with! More

Sales person knew what he was talking about when explaining vehicles to us. Everyone was so helpful and nice explaining vehicles to us. Everyone was so helpful and nice More

Been a year still can’t fix the problem with the top of the car the car More

Trade in price was disappointing, everything else was good I didn’t want to write more good I didn’t want to write more More

The sales rep, Clint Adams was very friendly and helpful! Everyone we dealt with was friendly and very accommodating Everyone we dealt with was friendly and very accommodating More

Mike Smith is an awesome salesman and I will tell everyone about him. I've bought several trucks from Jim Bass Ford everyone about him. I've bought several trucks from Jim Bass Ford More

I will not use Johnny H the service writer again, he is not good at his job, he will not call you back and keep you updated on your truck and then is not very truthful about what is happening on it. I will not good at his job, he will not call you back and keep you updated on your truck and then is not very truthful about what is happening on it. I will only use Gabe from now on More

I'm extremely frustrated! I purchased my 2020 Lincoln Navigator from Jim Bass Cars and Trucks on February 26, 2024. It only had 28,000 miles. Since then, it has been serviced I purchased my 2020 Lincoln Navigator from Jim Bass Cars and Trucks on February 26, 2024. It only had 28,000 miles. Since then, it has been serviced at both Jim Bass and Rogers Lincoln six times. Jim Bass even kept it for three weeks. I gave birth in August 2024, and my husband had to pick it up while I was being discharged! The same electrical problems keep occurring. My breaking point was in December when the car locked my 4 month old son inside! Lincoln has updated their app. I can now access the full service history! I’m absolutely furious to discover that the previous owner had the same electrical issue serviced FOUR times! I usually avoid buying used cars, but I thought I was making a smart choice to save money for our IVF. Instead, I feel totally taken advantage of and am now $9,000 to $10,000 upside down. That means an extra $200 to $300 each month if I decide to trade it in! I reached out to my salesman, and he recommended that I contact Lincoln to inquire about a buyback. When I spoke to the representative, she informed me that my request was denied without offering an explanation! I feel so cheated! I’ve purchased my last four vehicles from them! Rant over. Expensive lesson learned! Needless to say I won’t buy or recommend them again! More