Jim Burke Ford

Frankie was extremely helpful throughout the repair process of my Escape. Even when I was frustrated and not the most pleasant, Frankie reminded professional and kept me informed of everything that was process of my Escape. Even when I was frustrated and not the most pleasant, Frankie reminded professional and kept me informed of everything that was going on. More

Very quick and convenient We came in for a check engine light Fixed issue no problem light Fixed issue no problem More

Service department is excellent. Everyone at the dealership was courteous, professional, and very helpful. Service Advisor Nuncio Caggianelli went above and beyond to keep me inform Everyone at the dealership was courteous, professional, and very helpful. Service Advisor Nuncio Caggianelli went above and beyond to keep me informed about the progress while working with Ford engineers to diagnose and repair my new car. I was stranded far from home when my vehicle broke down. It was my good luck that the closest Ford dealership was Jim Burke Ford. I highly recommend this dealership to anyone. More

Service is amazing staff is knowledgeable you are kept updated. I have been totally satisfied for years. I also love the location. updated. I have been totally satisfied for years. I also love the location. More

Great customer service! I am very pleased with my experience, the best so far in purchasing a vehicle. I am very pleased with my experience, the best so far in purchasing a vehicle. More

Everyone did a great service,They were done with the recall of my Motorhome in just over an hour,it was worth driving one hour twenty minutes for this appointment. recall of my Motorhome in just over an hour,it was worth driving one hour twenty minutes for this appointment. More

I received a safety recall notice in the mail and went in to see the Service Appointment Coordinator team. Kristin helped me book my appointment, at the next available time. I brought my car in the afternoon to see the Service Appointment Coordinator team. Kristin helped me book my appointment, at the next available time. I brought my car in the afternoon and it was finished before the end of the work day! More

We are on a 6 month trip & we had reservations that limited our time in Bakersfield. Your staff understood my situation & made adjustments to fit my truck in your schedule. My check engine light had be limited our time in Bakersfield. Your staff understood my situation & made adjustments to fit my truck in your schedule. My check engine light had been on for several days & I am pulling a 20,000 lb fifth wheel camper. I came in & your technician determined my TCM needed a software update , which resolved the check engine light. The technician installed carpet & seat protector in my truck while he was working on it. Everyone was so helpful & friendly. I know you have a process for scheduling appointments but I appreciate everything everyone did to fix my problem & allow us to continue without needing to worry about damaging my truck. More

Set appointment for the date everything worked out perfectly very nice people to deal with and did a very good job perfectly very nice people to deal with and did a very good job More

Friendly no pressure salesman assisted us with the purchase of a Ranger. The process was quick and easy. purchase of a Ranger. The process was quick and easy. More