Jim Burke Ford

I had recently made an appointment online for a brake change at 4:00pm. I received a text with a YES confirmation that I will make the appointment the previous day of my appointment. Then an 1 1/2 hr the change at 4:00pm. I received a text with a YES confirmation that I will make the appointment the previous day of my appointment. Then an 1 1/2 hr the day of the appointment, I got a call stating that the service that I was asking for is on a first come basis and that my appointment time will not be done in time. WOW I was pretty 😠 upset and frustrated how badly the customer service was in regards to notifying me in a timely manner. At this point I ask to speak to a Manager, then Ralph came on the line. I had explained to him the I was counting on this appointment and that I had to leave out of town the next day and how frustrating I was for the poor communication and that now not honoring my appointment. I was 😡 mad. then Ralph ask me about the brake situation and then was able assist me with in competing my service. NOW if you ask me that is an EXCEPTION CUSTOMER SERVICE! Thank you RALPH for doing what’s right for your customers. I couldn’t get my car fix if it was for you stepping in to assist. More

Frankie was extremely helpful throughout the repair process of my Escape. Even when I was frustrated and not the most pleasant, Frankie reminded professional and kept me informed of everything that was process of my Escape. Even when I was frustrated and not the most pleasant, Frankie reminded professional and kept me informed of everything that was going on. More

Very quick and convenient We came in for a check engine light Fixed issue no problem light Fixed issue no problem More

Service department is excellent. Everyone at the dealership was courteous, professional, and very helpful. Service Advisor Nuncio Caggianelli went above and beyond to keep me inform Everyone at the dealership was courteous, professional, and very helpful. Service Advisor Nuncio Caggianelli went above and beyond to keep me informed about the progress while working with Ford engineers to diagnose and repair my new car. I was stranded far from home when my vehicle broke down. It was my good luck that the closest Ford dealership was Jim Burke Ford. I highly recommend this dealership to anyone. More

Service is amazing staff is knowledgeable you are kept updated. I have been totally satisfied for years. I also love the location. updated. I have been totally satisfied for years. I also love the location. More

Great customer service! I am very pleased with my experience, the best so far in purchasing a vehicle. I am very pleased with my experience, the best so far in purchasing a vehicle. More

I received a safety recall notice in the mail and went in to see the Service Appointment Coordinator team. Kristin helped me book my appointment, at the next available time. I brought my car in the afternoon to see the Service Appointment Coordinator team. Kristin helped me book my appointment, at the next available time. I brought my car in the afternoon and it was finished before the end of the work day! More

Everyone did a great service,They were done with the recall of my Motorhome in just over an hour,it was worth driving one hour twenty minutes for this appointment. recall of my Motorhome in just over an hour,it was worth driving one hour twenty minutes for this appointment. More

We are on a 6 month trip & we had reservations that limited our time in Bakersfield. Your staff understood my situation & made adjustments to fit my truck in your schedule. My check engine light had be limited our time in Bakersfield. Your staff understood my situation & made adjustments to fit my truck in your schedule. My check engine light had been on for several days & I am pulling a 20,000 lb fifth wheel camper. I came in & your technician determined my TCM needed a software update , which resolved the check engine light. The technician installed carpet & seat protector in my truck while he was working on it. Everyone was so helpful & friendly. I know you have a process for scheduling appointments but I appreciate everything everyone did to fix my problem & allow us to continue without needing to worry about damaging my truck. More

Set appointment for the date everything worked out perfectly very nice people to deal with and did a very good job perfectly very nice people to deal with and did a very good job More