Jim Butler Chevrolet - Service Center

Awful service Went in for a regular oil change and tire rotation in January. 1500 miles later I start getting a check engine light for my VVT solenoids. Go in to ch Went in for a regular oil change and tire rotation in January. 1500 miles later I start getting a check engine light for my VVT solenoids. Go in to check my solenoids and find an absolutely filthy and broken down filter and filthy oil. There’s absolutely no way my oil or filter was changed, and dirty oil can be a main cause of these solenoids breaking down. So not only did I have to change my own oil, I had to replace two solenoids as well. I let Jim Butler know and they said they would talk to the service manager and would call me back as early as possible and I haven’t heard from them in months. Absolutely terrible service, I would check your any of the service done when you get home. More

Don’t believe their “quotes” before or after arrival. Window wouldn’t work so I took off the door panel and found the window regulator clip was broken. No one sells just the regulator clip ($10 max) and I Window wouldn’t work so I took off the door panel and found the window regulator clip was broken. No one sells just the regulator clip ($10 max) and I was told you had to buy the whole regulator for $100.00. I got a quote from their service website and scheduled my service appointment. Wow - that was easy, right? WRONG! I called parts to make sure the cost was right. Got to the dealership for service and was told the quote didn’t look right. With the door panel already off, they were going to charge the full labor cost to take it off. THEN they told me the part was $183.00 (not the $100 I got when I called the previous day). “We’ll work with you on the cost a little bit” I was told. Car’s finished. Total cost was still $100 more than I was told it would be when I got there ($130 more than their prior to arrival quote) AND they didn’t put the door panel back on so they could “save you the labor cost”. Never again... More

Quick and Easy Oil Change The service at Jim Butler Chevrolet was easy quick and efficient. Kim was very helpful during my visit, went in for an oils change and was shown just The service at Jim Butler Chevrolet was easy quick and efficient. Kim was very helpful during my visit, went in for an oils change and was shown just exactly what needed to be fixed while I was there. They gave me an affordable price and excellent service. More

Oil change I was in and out in no time at all. Mike was my service advisor. He was wonderful. I recommend everything about this service department. I was in and out in no time at all. Mike was my service advisor. He was wonderful. I recommend everything about this service department. More

Overall experience The service department was excellent. They got me in and out fast. George answered all my questions. Kim was my service advisor. I was in for my Soni The service department was excellent. They got me in and out fast. George answered all my questions. Kim was my service advisor. I was in for my Sonic. More

Fixed my tire I took my truck to Jim Butler Chevrolet because my tire kept going flat. Kim and George diagnosed the problem really quick. A nail was stuck on my sid I took my truck to Jim Butler Chevrolet because my tire kept going flat. Kim and George diagnosed the problem really quick. A nail was stuck on my sidewall. They put a new tire on and I was out in less than an hour. Thank you for being so courteous and professional. It put me at ease. More

Unsatisfied customer I brought my 2000 Blazer in to have a part that I supplied to be installed and programmed. I dropped my car off Thursday evening and did not get a cal I brought my 2000 Blazer in to have a part that I supplied to be installed and programmed. I dropped my car off Thursday evening and did not get a call until 3:20pm to let me know my car was finished. I go to pick up my car, pay and go get my car just to find out my part had not been installed. No real explanation on why it would not program, but I feel they didn't really put any effort into trying, due to the fact I saw a note written on the work order for the technician to " don't waste more than an hour trying to program" signed Bill. This dealership does not seem to want to go the extra mile for customers. More

Service Went in for an oil change, tire rotation and multi point inspection. My tire pressure was 27 pounds because I have a nail in my tire. To test that the Went in for an oil change, tire rotation and multi point inspection. My tire pressure was 27 pounds because I have a nail in my tire. To test that they really do the multi point inspection I did not say a word to see if they found it. Well an hour and a half later they come tell me my car is ready, I ask the guy did they find the nail he tells me no they do not check for nails in tires. Well my understanding is a multi point inspection means they check the tires for damage would this not be damage? Not Confident that they truly take the time to inspect the car. This is my 3rd car I have bought from them and all my service has been done at the dealership. This will be the last car I buy from Jim Butler. Kimberly Amrein More

Unbelievable Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Bro Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Brought the car from this dealership what a joke don't but anything from these clowns. More