Jim Click Ford East Tucson

I recently purchased a car at Jim Click and I was happy with how I was treated, e.g., the staff were friendly, patient, and answered my questions very well. I've had my car serviced at this location for m with how I was treated, e.g., the staff were friendly, patient, and answered my questions very well. I've had my car serviced at this location for many years. More

My last visit to the service department was successful. The problems I had previously were solved thanks to Jason and Patrick. With some communication and patience, it all turned out. Thank you The problems I had previously were solved thanks to Jason and Patrick. With some communication and patience, it all turned out. Thank you More

Service department tried to take advantage. Said my prime warranty did not cover fuel door opening. Told me it would cost $400. Said nope. Called back said they could do it. For $250. Said nope Said my prime warranty did not cover fuel door opening. Told me it would cost $400. Said nope. Called back said they could do it. For $250. Said nope. Went home. Looked on you tube. Fixed it in less than 15 minutes. Common problem with Fords. Understand they have to make money but this is ridiculous. More

I purchased a 2021 F150 Roush. Had a recall and they claim parts are on order. I was given an estimate of one month to see it again. I only have 1300 miles on it. If I could r Had a recall and they claim parts are on order. I was given an estimate of one month to see it again. I only have 1300 miles on it. If I could rate it lower, I would. If service would have listened to me the first week I bought it, maybe things could have a better result. Last Ford. Mr Click, give me a call! More

Jimmy Johnson was amazing. I have bad anxiety with buying cars and I have felt very relaxed . And Bill Paschen was awesome as my finance manager. Will be back. I have bad anxiety with buying cars and I have felt very relaxed . And Bill Paschen was awesome as my finance manager. Will be back. More

I like others have been trying to get an appointment for recall issues and general servicing, but no one ever returns calls. I have left messages and the that are supposed to be taken care of within 24 hour recall issues and general servicing, but no one ever returns calls. I have left messages and the that are supposed to be taken care of within 24 hours. That was 2 weeks ago, still no return call. I guess when you are the only Ford dealer in Pima county, you can treat customers like this. It isn't hard to believe the overall rating is lower than that of Ford dealers in Maricopa county. There is actually dealer competition for your business in other cities and towns. Jim Click might be a big deal here in Tucson, but his businesses suck. More

I purchased my last truck from Jim Click about 4 years ago and it was a great experience and I was more than happy to give them my business for my next vehicle. My wife and I went to this dealership over ago and it was a great experience and I was more than happy to give them my business for my next vehicle. My wife and I went to this dealership over the weekend to purchase our next vehicle and as the salesman was looking for a specific vehicle for us we noticed that every car had a market adjustment of Bout 10% added to the window sticker. It wasn’t just the high demand vehicles but every car on the lot. The bottom line is this. I cannot give my business to any organization that will take advantage of its customers during this time of need when Americans should be helping each other and not taking advantage of them. The bottom line is this. When the pandemic and chip shortage are over I will remember those businesses that took advantage of everyone during this time of need. Those businesses will never receive my business again. Good news is that I drove down the street a little bit further and found another dealer that was not taking advantage of its customers and drove off the lot with my brand new car. Jim Click has been a household name in Tucson for ages and I’ve always respected him. I’ve now lost that respect as he is now taking advantage of Tusconans when they need home the most. More