Jim Click Ford East Tucson

Craig provided an excellent buying experience. Everything was handled virtually and Craig made sure to keep me informed to get exactly what I wanted. Everything was handled virtually and Craig made sure to keep me informed to get exactly what I wanted. More

Great buying experience working with Craig and Cory. Both were very nice and knowledgeable individuals were very nice and knowledgeable individuals More

I've been trying to get an appointment to have my truck serviced for 3 weeks now, I call the service dept. and they're too busy to answer or return a call. I go on line to contact them and my message was serviced for 3 weeks now, I call the service dept. and they're too busy to answer or return a call. I go on line to contact them and my message was received and that someone would contact me right away, that was two days ago. I have purchased 5 vehicles from Click, but the way their service dept. has deteriorated I don't think I will be purchasing any more. It's a shame because Click was one of the best dealerships in Tucson for years. More

Eric worked hard on a deal for our family vehicle - corresponding with me for a couple weeks until we settled on what we wanted. He took the time to understand our needs and then got the vehicle we wa corresponding with me for a couple weeks until we settled on what we wanted. He took the time to understand our needs and then got the vehicle we wanted into the price range we needed. I definitely recommend him to anyone in the market! More

This is the worst service experience I have encountered. My regular mechanic diagnosed a problem that he believed was mentioned in Ford service advisory. He recommended I take it to the dealership, and also My regular mechanic diagnosed a problem that he believed was mentioned in Ford service advisory. He recommended I take it to the dealership, and also recommended service on a couple of other items that he thought might still be covered under warranty. I called the Jim Click service department 3 times beginning just before Memorial Day. Each time I gave them my VIN number and a detailed explanation. Each time they put me through to a service representative where I had to leave a message. With no response after the 3rd time, I called my mechanic and explained the situation, and he gave me the direct number of the service manager. I called that number and left another message. He called back within a couple of days. I explained the situation to him and he scheduled me for an appointment the following week. When I arrived for my appointment I waited several minutes for a service person. I explained the needs to him again, and his first question was, do you have an extended warranty. I explained that the service manager said at least some of the service was covered under my 60,000 mile warranty, and then he asked if I had purchased the car from them. I explained no that I had not. He explained the price for the diagnostics, and I asked him specifically which of the items would be covered under the warranty, and he could not tell me. He then said they would need the care for several days without even knowing what the cause of the problem was. This does not seem like an appropriate way to run a service business. I believe that perhaps they are actually the only game in town, so they can do whatever they want to make the most money without regard for customer satisfaction. Needless to say, I am not pleased. More

Easy no pressure sales. Deal was made over the phone before I got there. Trade in price was fair as was price of truck purchased. before I got there. Trade in price was fair as was price of truck purchased. More

Marcos was super. He was enthused and very motivated to sell is what we wanted. In and out in no time. Did a great job. sell is what we wanted. In and out in no time. Did a great job. More

BUYER BEWARE"Bait and Switch" tactics and crappy BUYER BEWARE "Bait and Switch" tactics and crappy service department. We recently purchased a used F150. The package we paid for included a S.W.A.T BUYER BEWARE "Bait and Switch" tactics and crappy service department. We recently purchased a used F150. The package we paid for included a S.W.A.T. Plus add on (GPS tracking in case of theft). The first time we took the truck in to have extras installed, they failed to install the S.W.A.T plus. The security system they claimed to have installed appeared to actually be factory installed (it's in the manual for the truck). We went back to the dealership and arranged to bring the truck in again to have the S.W.A.T Plus installed and a brake light replaced. We showed them the receipt for what we paid for. The finance guy who originally completed the sale talked to us and said that the salesman would call and set up an appointment the next day. Next day rolls around, NO CALL. He didn't call until my wife sent a message to his cel phone. He left a message telling us to bring the truck in at our earliest convenience that Wednesday. We show up and they had no idea we were coming, the guy we were supposed to ask for wasn't even there, no work order, but they said they'd take care of it - install the S.W.A.T plus, and fix the brake light issue the next morning. We get a call the next morning telling us it's done, then shortly after a call from SWDS security to set up an appointment to have something activated on the truck relating to the security that was installed. The security system guy shows up, does his thing, and then when asked about the GPS and S.W.A.T plus, he told us No, that's not what we have. WE DID NOT GET WHAT WE PAID FOR. We may very well take the truck to a third party and have them check it out to make sure there's nothing else wrong with it and verify what security we actually have. More

Worst service department ever.! They give you the run-around lie I took my SUV in because the service light was on they charged me $217 to turn it off and said they couldn't find anything. run-around lie I took my SUV in because the service light was on they charged me $217 to turn it off and said they couldn't find anything. More

Just bought a 2020 Corsair, had to have alternator replaced still having trouble the day after I picked it up. I called the service man I was working with this morning at 11:00, waited all day for a replaced still having trouble the day after I picked it up. I called the service man I was working with this morning at 11:00, waited all day for a call back didn’t get one. Left several messages, no response. Pathetic service I spent a lot of money on a car I don’t feel safe driving I have no doubt that if I were a man I wouldn’t have been treated like this!! More