Jim Click Ford East Tucson

My horrible experience This agency made me travel 4 hours from nogales to go to a date that i had already programmed weeks ago. They had even confirmed with me about my date This agency made me travel 4 hours from nogales to go to a date that i had already programmed weeks ago. They had even confirmed with me about my date a day before. When i got there they tell me to leave my car for a few hours till it was ready. I ended up leaving my car there for 4 hours and when they call me that my car is already ready to go i get there and it was basically for nothing since they tell me that they hadnt done anything to my car!! This was the worse experience ive ever had with any car agency and lets just add the it was also very poor in service. More

Rude Customer Service Tried to make an appointment as Pack Rat had chewed on our a/c wires, and a/c no longer worked. Have been going to Jim Click for at least a decade now Tried to make an appointment as Pack Rat had chewed on our a/c wires, and a/c no longer worked. Have been going to Jim Click for at least a decade now, and have never had issues. This time, some arrogant person on the line, told us that the previous Service Manager we dealt with was fired (You can NEVER say such things in California. That is a private issue.) because he made appointments for the next day. We could have an appointment in two weeks, and if we did not like that, we can go to Green Valley. (Yea..............two seniors will drive to Green Valley in this 100 degree heat, without any air conditioning in the car?) She was rude, snarky and nasty. Have always loved Fords, and would have been in the market for a new car next year. Goodbye Jim Click, we definitely will not be buying anything from you. Also, will take the car (they can take us tomorrow) into a garage to repair. Will, also, be cheaper. More

TAKES YOUR MONEY AND YOU WILL BE IGNORED HORRIBLE CUSTOMER SERVICE and absolutely NO COMMUNICATION !!!! IF I COULD GIVE YOU A NEGATIVE STAR RATING I WOULD. My partner and I upgraded our basic HORRIBLE CUSTOMER SERVICE and absolutely NO COMMUNICATION !!!! IF I COULD GIVE YOU A NEGATIVE STAR RATING I WOULD. My partner and I upgraded our basic model Ford escape to a SE model in February and our rear-view mirror has a huge crack. They told us if we were interested in this vehicle that they will order the part right away and replace it. 3 MONTHS LATER contacting our sales rep manager DAVE countless times asking about rear-view mirror and making the excuses that he will check and never contact us back we finally got him to make an appointment on a May 4th to get the mirror replaced. I had taken the time off from work for this appointment. We get there and waited 30 min to let us know that the ordered the wrong part. I was very upset that I had to wait almost 4 months for such a BASIC PART!!!!!!!!!!!!!!!!!!!!! They notice I was not too thrilled about the news so Dave told us that they will fill up our tank with gas and wash the car for all the trouble. I was like, well at least that’s something we were going get out of this whole mess were experiencing. They pull up our car to the front notice that the vehicle was no completely dry. But this point whatever, it looked better then it did when we pulled in. I get into the vehicle and I start driving towards the exit and notice that they didn't even fill up the car like they said they were. So I got upset drove back and found Dave and told him that the car was not filled up at all. He looked at me and made a poor excuse oh we will do that for you next time when you come in for your part. I couldn't believe what I was hearing. We have been following up ever since then just to get the same response "let me check" "all check when I get to work" and "I should know tomorrow" and never hear from him again. WE NEVER EVER GET ANY CALLBACKS OR UPDATES. this is the second time I had to complain about the service here to the point that they had to reassign us a new agent because no one ever communicates back were always treated with such poor service that I will eventually look in purchasing a car elsewhere. Once they make a sale they forget about you. NEVER WILL I EVER RECOMMEND THIS PLACE TO FAMILY OR FRIENDS. PLEASE CHECK ON THE PHOTOS SECTION FOR PROOF! ON MY REVIEW More

Worst dealership I have ever dealt with I have always been a Ford person and have had good and not so good dealers but Holmes Tuttle/Jim Click is horrible. Most dealers have a drive up Qui I have always been a Ford person and have had good and not so good dealers but Holmes Tuttle/Jim Click is horrible. Most dealers have a drive up Quick Lane but because Click is the only Ford dealer in Tucson customer service is not an option. Make an appointment a week in advance and wait over three hours for an oil change. They spilled oil all over the engine and now it smells of burnt oil. They said they were not familiar with the 3.0 diesel and messed it up, maybe train their techs. Ford really needs to put another dealer in Tucson so customers have a choice. More

Customer Service I stopped by yesterday to look at the Ford Explorer. Dave was an incredible help. Despite me being upfront and telling him I was just window shopping I stopped by yesterday to look at the Ford Explorer. Dave was an incredible help. Despite me being upfront and telling him I was just window shopping and will not be buying a new vehicle until I return to D.C. in a few weeks, he spent nearly a hour with me showing me the vehicle and answering all of my questions. Though I will not be buying while I am here in Arizona, Dave is truly an ambassador of the brand and represents what customer service is all about. From one veteran to another, thank you for the pleasurable experience! More

Great sales rep, pleasant experience! We had a wonderful sales representative, he took the time to listen to my wants and needs in a new car. Craig found the perfect car for me! I have n We had a wonderful sales representative, he took the time to listen to my wants and needs in a new car. Craig found the perfect car for me! I have no buyers remorse! Even the exact color, no waiting around and or high pressure sales. Thanks Craig! More

Great buying experience! My husband and I had a wonderful buying experience with Craig Zingg. as our salesman. He went above and beyond to meet our needs and we would certainl My husband and I had a wonderful buying experience with Craig Zingg. as our salesman. He went above and beyond to meet our needs and we would certainly return to him when we need our next new car. We are just hoping our future service visits turn out as well. More

NO RESPONSE! 😡 Our Ford Flex has almost hit 100k miles and of course EVERYTHING is going wrong with it now. Every single warning light came on then the car just wou Our Ford Flex has almost hit 100k miles and of course EVERYTHING is going wrong with it now. Every single warning light came on then the car just wouldn’t start last week. This past Saturday I left three messages for the service department to return my call so that I could tow the car to Jim Click, I left another message this morning...still waiting... More

wonderful buying experience! My husband and I have “adopted” Craig Zzing as our Ford Salesperson! We have purchased over 6 vehicles from him now! Each time, he goes above and be My husband and I have “adopted” Craig Zzing as our Ford Salesperson! We have purchased over 6 vehicles from him now! Each time, he goes above and beyond to help us fulfill our automotive wishes! We do not even bother to try any other dealership..we are a Ford family, through and through! Thank you for everything! More

Cesar Felix is an AMAZING salesman! I had an A+ experience at this dealership and it was all due to my salesman, Cesar Felix. I put off purchasing a vehicle for as long as I could simply I had an A+ experience at this dealership and it was all due to my salesman, Cesar Felix. I put off purchasing a vehicle for as long as I could simply because I didn’t want to deal with the stereotypical “car salesman” but Cesar was so accommodating and easy to work with from beginning to end. He was especially patient and worked really hard to find exactly what I was looking for. He said he would find me a car I liked and he delivered- I love my new Ford Explorer! I would definitely and without a doubt recommend him to my friends and family! Charlie also was very helpful and explained everything clearly during the finance piece. The only negative was the very long wait times during the negotiating and finance part when he had to defer to his manager but I don’t know how much of that was in his control. All in all, I’m pleased and want to thank Cesar and Charlie for a wonderful car buying experience! More