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Jim Click Hyundai East Tucson - Service Center

Tucson, AZ

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13 Reviews

13 Reviews of Jim Click Hyundai East Tucson - Service Center

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June 21, 2023

I had taken my car in for oil change and a door repair that was under recall. I was told they needed to order parts. Received email that parts were in and to call to make an appointment. That was over a y More

by tiggermom
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
None. No one returned my messages
June 02, 2023

I’m beginning to get concerned about Jim Click Hyundai Eastside and filed a service request for the Automall location this morning instead. After entering all my info on the online app to make a service More

by Concerned about Hyundai in Tucson??
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Estavon with references to Doug at Eastside, Alex Pflug
Jun 16, 2023 -

Concerned about Hyundai in Tucson?? responded

So far, no attempts from Jim Click Eastside Hyundai to shorten the time on the 2 and 1/2 month wait for an appointment to check the the A/C?? I contacted 2 Hyundai dealerships in Phoenix, and both said their current schedule delay on their appointments is about 1 to 2 weeks out. They also said they have no talent issues and both would be more than happy to check out the A/C system if I wanted to bring my Santa Fe up to Phoenix. For now, my Hyundai is still sitting idle on the side of my home, waiting out the 2-1/2 month Tucson dealership appointment push out. It’s comforting to know that Phoenix dealerships have the resources necessary to fix these cars if required!!

May 14, 2023

I own a 2018 Elantra and have the "maintenance for life" warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance More

by Smooth Ride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Walker
January 24, 2022

Brought my car in twice under warranty with same issue was told it is a clutch issue turns out the third time (just past 5 years old and still under 60,000 miles it's the transmission and now it's not und More

by B2sunaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Douglas (have no idea last name)
Jan 28, 2022 -

Jim Click Hyundai East Tucson responded

Hi B2sunaz, The satisfaction of my customers is extremely important to me, and I would appreciate the opportunity to turn you experience around. When you have a moment would you mind giving me a call directly? I tried giving you a call, but we don't have any record of your visit under the name you used to leave your review. Thanks in advance for your help, and I look forward to speaking with you. Best, Shane Crist, Service Manager, Jim Click Hyundai East, scrist@jimclick.com, 520-570-7334.

September 12, 2020

I bought a 2020 Hyundai in February. WORST buy I have ever made! Hate this car and service is impossible! Stuck with this for five years. Sorry sorry sorry More

by Lyn Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Pflug
Sep 23, 2020 -

Jim Click Hyundai East Tucson responded

Hi Lyn, We take our customer's feedback to heart and I would really appreciate the opportunity to discuss your experience. When you have a moment would you mind giving me a call or sending me an email? Thanks in advance for your help, talk soon, Shane Crist, Service Manager, Jim Click Hyundai East, scrist@jimclick.com, 520-570-7334.

May 07, 2020

Maintenance for life and Warranties! I bought a 2017 Elantra in 2017, it has all the bells and whistles, I enjoy the car. This whole maintenance for life is a joke they change you oil and More

by ltull96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug didn't pay attention to last name.
May 13, 2020 -

Jim Click Hyundai East Tucson responded

Hi Itull96, We are committed to giving our customers the best service possible and I would like to find out more about your experience. I would have called you directly, but unfortunately we do not have your contact info under the name you left this review with. When you have a moment would you mind giving me a call or sending me an email? Thanks in advance for your help, I really appreciate it! Shane Crist, Service Manager, scrist@jimclick.com, 520-570-7334.

November 28, 2017

Great Experience! We were in Tucson recently on a vacation from Houston. Our Santa Fe needed service the day before we were due to leave for home. We contacted the se More

by LindaH1939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine
June 03, 2017

Service Manager Excellence This is about Doug, my Service Manager contact. Quite simply, I have never worked with a more competent and efficient Service Manager. He always has e More

by ghcapnc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug, Service Manager
October 15, 2016

Bad service Tok my car in for service and Vincent was not nice. He was confrontational, abrupt, refused to listen and in the end wrong about what he was so insist More

by Neysa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent
April 12, 2016

Review I've been coming to this dealership for a few years now and always go back. They are friendly and helpful. The Service Department has always taken g More

by stapletonkathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim, Shane
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