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Jim Click Hyundai East Tucson - Service Center
Tucson, AZ
13 Reviews
13 Reviews of Jim Click Hyundai East Tucson - Service Center
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June 21, 2023
I had taken my car in for oil change and a door repair that was under recall. I was told they needed to order parts. Received email that parts were in and to call to make an appointment. That was over a y that was under recall. I was told they needed to order parts. Received email that parts were in and to call to make an appointment. That was over a year ago. Many, many calls, emails, texts, but no response at all. Now both rear passenger doors won't open. I called and left a message, and even sent a message through their website, but no response at all. Update: I finally spoke to someone who was very, very helpful and at this point, I should get my car in early next week for th e door repairs. More
by tiggermom
Employees Worked With
None. No one returned my messages
June 02, 2023
I’m beginning to get concerned about Jim Click Hyundai Eastside and filed a service request for the Automall location this morning instead. After entering all my info on the online app to make a service Eastside and filed a service request for the Automall location this morning instead. After entering all my info on the online app to make a service request. It came back with a service date in mid August! 2 and one half months from now!! I’ve taken very good care of our 2016 Santa Fe (the 1st of 3 Santa Fe’s and 4 Hyundai’s we’ve bought from Jim Click!). This was my wife’s car and is used mostly for grocery shopping and vacation trips. It’s been a beautiful ride. We’ve had a few minor issues but between Shane and Prince, they’ve done right by us. Under Shane I mentioned that the A/C sometimes drops out. This is an issue that is intermittent and getting worse. When I’ve mentioned it prior to the service techs, the response I get after it’s looked at is - it’s fine don’t worry about it! It’s happening more frequently now and never makes it to the service ticket?? Last time I had an issue like this, I had to sit down with Shane and basically had to twist his arm to get the issue looked at and they finally did, and solved the problem finding a defective sensor on car! Prince is in charge now and we’ve requested a call back on the A/C issue a week ago - so far no calls. Repeated calls to the service team is quoting over 2 months to get an appointment which is why we’re trying to reach Prince! So somethings going on here at Jim Click dealerships?? I’m hoping that the other complaints that I’m reading in this blog about the service team aren’t true?? Is this a case of no service after the sale or are these cars prematurely wearing out?? Or are the 2 Tucson dealerships unable to get the talent to repair the cars?? This morning I asked one of the operators if she thought it was strange that it takes over 2 months to get an appointment for an A/C issue going into June here in Tucson? She thought that was funny and giggled!! She asked if we tried Green Valley??? So now my concern is whether the Hyundai’s are really worth it?? This morning I parked the Santa Fe next to my house in my RV spot not to be used again until we get this resolved (this could be my Strike 2 for Hyundai)!!! Tomorrow I’ll be checking the blogs for Hyundai dealerships in the Phoenix area to find out what’s really going on with Hyundai!!! More
by Concerned about Hyundai in Tucson??
Employees Worked With
Estavon with references to Doug at Eastside, Alex Pflug
May 14, 2023
I own a 2018 Elantra and have the "maintenance for life" warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance for life" to keep my car in safe running condition. Thanks! And a shout out to Ralph🎊 More
by Smooth Ride
Employees Worked With
Ralph Walker
January 24, 2022
Brought my car in twice under warranty with same issue was told it is a clutch issue turns out the third time (just past 5 years old and still under 60,000 miles it's the transmission and now it's not und was told it is a clutch issue turns out the third time (just past 5 years old and still under 60,000 miles it's the transmission and now it's not under warranty. Service guy is rude and acts like he is doing me a favor cuz he got Hyundai to pay 70% when they should cover it all due to misdiagnosed twice before. They have had my car two weeks and still not fixed, no rental, no loaner -- just out of luck and no one cares. Can never get a call back always to voice mail. This Tucson 2017 is known for these issues, and they act as if they have never heard of it. Was going to buy a new one from them, not now. Don't ever want to deal with them again. More
by B2sunaz
Employees Worked With
Douglas (have no idea last name)
September 12, 2020
I bought a 2020 Hyundai in February. WORST buy I have ever made! Hate this car and service is impossible! Stuck with this for five years. Sorry sorry sorry ever made! Hate this car and service is impossible! Stuck with this for five years. Sorry sorry sorry More
by Lyn Brown
Employees Worked With
Alex Pflug
May 07, 2020
Maintenance for life and Warranties! I bought a 2017 Elantra in 2017, it has all the bells and whistles, I enjoy the car. This whole maintenance for life is a joke they change you oil and I bought a 2017 Elantra in 2017, it has all the bells and whistles, I enjoy the car. This whole maintenance for life is a joke they change you oil and inspect the rest and recommend or tells you what needs to be done, cabin filter always 59.99 go to auto zone 19.99 replace it yourself, said I needed a coil replaced, no I didn't need a new one, I just went to a dealership in Phoenix and it was replaced and the platinum warranty that I was charged for $3000.00 extra on my loan is a joke used it once, still had to pay a deductible. So today (this is what made me decide to write a review) I take my car in because my drivers passenger side door will not open, plus my passenger side lights quit working, me thinking that the $3000.00 warranty would cover it. NOPE it doesn't matter the problem they want a hundred dollars.You would think that when it's added to your loan you would be told exactly how it worked. The service adviser Doug was not professional whats so ever , hopefully I can take my car to another dealership and get the Maintenance for life (Oil Change) for now on, I travel 3 and a 1\2 hours to get this done, cheaper to have it done where I live. Women need to take a fellow friend so you don't get taken advantage of. More
by ltull96
Employees Worked With
Doug didn't pay attention to last name.
November 28, 2017
Great Experience! We were in Tucson recently on a vacation from Houston. Our Santa Fe needed service the day before we were due to leave for home. We contacted the se We were in Tucson recently on a vacation from Houston. Our Santa Fe needed service the day before we were due to leave for home. We contacted the service department and explained to Christine that we were under pressure to get home quickly. She expedited the service quickly and we were able to leave with time to spare. We can't thank Christine and the service department enough for the outstanding service we were given. More
by LindaH1939
Employees Worked With
Christine
June 03, 2017
Service Manager Excellence This is about Doug, my Service Manager contact. Quite simply, I have never worked with a more competent and efficient Service Manager. He always has e This is about Doug, my Service Manager contact. Quite simply, I have never worked with a more competent and efficient Service Manager. He always has everything ready when I arrive (including the loaner car) and he ensures the required job is done right, the first time. I have nothing but good things to say about this fellow. Thank you, Doug! More
by ghcapnc
Employees Worked With
Doug, Service Manager
October 15, 2016
Bad service Tok my car in for service and Vincent was not nice. He was confrontational, abrupt, refused to listen and in the end wrong about what he was so insist Tok my car in for service and Vincent was not nice. He was confrontational, abrupt, refused to listen and in the end wrong about what he was so insistent on telling me. Refused to look at my documentation pertaining to the matter and when he called me to tell me what I already knew to be true he changed his attitude real quick. When I replied to their survey they sent me I received no answer from anyone or apologies. They are apparently only interested in ten star responses. Now, a few days after my vehicle being serviced by them I have a strange noise happening in the rear of the vehicle. Absolutely no problem before I brought it to them. I really am thinking they did something to my car thinking I'd bring it back to them to get it fixed. Ha! Why would I do that, ever? They are obviously overpriced and I would never subject myself to that kind of treatment again from them. I definitely do not trust these guys. Will never recommend them to anyone! More
by Neysa
Employees Worked With
Vincent
April 12, 2016
Review I've been coming to this dealership for a few years now and always go back. They are friendly and helpful. The Service Department has always taken g I've been coming to this dealership for a few years now and always go back. They are friendly and helpful. The Service Department has always taken good care of my cars. When I bought my last vehicle, 2017 Elantra, I had brought my other vehicle in for a brake and oil change at the same time. Both experiences were great. No hassles what so ever More
by stapletonkathy
Employees Worked With
Kim, Shane
