Jim Click Hyundai East Tucson - Service Center

Service department is awful We will never purchase a Hyundai again, not because of the car purchase experience or the actual SUV we think it's okay. But the service department a We will never purchase a Hyundai again, not because of the car purchase experience or the actual SUV we think it's okay. But the service department and experience continues to be a sore subject in our household. When we make our appointments online they don't have, when we ask them to fix specific things under warranty they don't, they don't keep their time commitments when they tell us they are going to have the car done, they charged us for a car rental they should not have....this list goes on and on. We continue to hope it will get better but it doesn't matter what service tech we get, it a similar story. I would NOT recommend. More

When I took my car in for a check engine light I had scheduled an appointment. It took them 2 hours passed my appointment to start troubleshooting the problem that took 10 minutes to find. I was charged scheduled an appointment. It took them 2 hours passed my appointment to start troubleshooting the problem that took 10 minutes to find. I was charged $125 per "book hour" for labor. They are way over priced. I'll drive to phoenix before I use this company again. More

After returning our Hyundai for the same service problem 6 times (and being charged for service each time) we complained that they should stop charging us for repairs that did not fix the problem. After th 6 times (and being charged for service each time) we complained that they should stop charging us for repairs that did not fix the problem. After this we were told to take our car elsewhere for repair. They are very overpriced on parts (I discovered they were charging more than double the MSRP on parts) and do not appear to employ quality mechanics (6 times and still the problem was not fixed). More