Jim Click Kia

Dealing with the service department is a very frustrating experience. They won't answer the phone or return calls. I had to go there in person to make an appointment. I was met with attitude as if they were experience. They won't answer the phone or return calls. I had to go there in person to make an appointment. I was met with attitude as if they were annoyed to have to schedule an appointment. I've been a Jim click customer for years.Not anymore. You couldn't give me a vehicle from these folks. More

My car was towed to Jim Click Kia Tucson on Monday. I have left several messages but no one returns my calls. It is now Saturday and No Response! I have no car or I would go there in person to see wha I have left several messages but no one returns my calls. It is now Saturday and No Response! I have no car or I would go there in person to see what’s going on. My Kia has 15k miles and I should at least have a rental by now! I am disgusted. Btw I have bought 4 Nissan here and brought all three of my kids here to buy their first car. Very disappointed. More

Steve carefully guided me through sales process even though inventory was so low for Kia Soul model “S” that dealers had none on the lot. He kept in touch, but not overly, until this new car finally arr though inventory was so low for Kia Soul model “S” that dealers had none on the lot. He kept in touch, but not overly, until this new car finally arrived. He & sales mgr Jason kept me informed, tried to give me best deal even when dealership’s price was still way over MSRP. Steve spent 2 hour sessions w/me to learn all the smart features after my purchase. I’m very satisfied & delighted with the Kia Soul S, just what I wanted! More

Sorry I didn't check this before I took my car here for service. Every one of these reviews is spot on. Service is poor (e.g. they've "fixed" a strut twice and it's still a problem; they've left the car w service. Every one of these reviews is spot on. Service is poor (e.g. they've "fixed" a strut twice and it's still a problem; they've left the car without a functioning wiper fluid sprayer despite specific requests to fix on two separate visits). But communication is worse - you'll call the service department, get sent to voice mail ... and never hear back. Heck, when I asked to speak with a manager to describe my concerns, I was told I'd get a call back ... then got ghosted. I don't think I've ever given anybody a 1-star review before, but these guys are, um, exceptional. More

Just bought a Kia from here. Everyone was really nice: Harry, Joe, and the finance guy (Kenneth?) We'll see when it comes to service, but for the purchase, everybody was great. Everyone was really nice: Harry, Joe, and the finance guy (Kenneth?) We'll see when it comes to service, but for the purchase, everybody was great. More

This dealer is very shady. Their business practices are far less than ethical. My wife tried to buy a sportage from them with a FICO score well into the 750+and she encountered: A salesman that tried to d far less than ethical. My wife tried to buy a sportage from them with a FICO score well into the 750+and she encountered: A salesman that tried to disguise a discount far less than what was quoted Finance manager changed the terms of the deal unilaterally without informing my wife My wife had a trade in owned by me andThey failed to make the pay off on the trade in and falsely told the líen holder that I stated that I would make the pay off directly.. I was never informed as the legal owner of the car. They bypassed me and contacted the lien holder directly. This caused major problems for me as accusations of attempted fraud were made against my wife by the lien holder Everything about the attempted purchase was unethical on the dealer side DO NOT TRY TO BUY A CAR FROM THIS DEALER. THEIR BUSINESS PRACTICES ARE AT BEST ARE UNETHICAL IN MY OPINION!! More

Had appt at 9:30 and was told about one and a half hour wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt a wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt at noon. Had to leave without my car even looked at. It's the worst! The people there don't even care! I asked why did I even need an appt time? Taking my car someplace else! More