Jim Click Kia

I have been having my regular check ups and oil changes done about every 5,000 miles since 2011. The first year or so the customer service was upbeat and accommodating, then it kept getting worse-----indifferent and it felt like they were put out to have to do this service for life thing. Then, last time I took my KIA in my experience was COMPLETELY different! It is very rare I get around to doing a review, but I was so impressed with the new Service Coordinator, Scott Maher, I felt compelled. He was positive,, polite and eager to ensure my visit was excellent in every way. The service man even vacuumed the interior of my car! Can one man make a HUGE difference in the way the customers view a company? Absolutely! Looking forward to my next visit and hoping Scott's stellar customer service is contagious for the other service men.

No checkpoint list provided. Mechanic recommended filter change. Not done because service was too busy. Took 1.5 hours to change oil. Employees limited knowledge.

It was around 7pm when we stopped by and we did stand around for a bit before someone helped us. I did have to ask, but to be fair there was a rather odd event going on in the parking lot which was consuming a lot of their attention (and rightfully so). I asked the manager if we should just leave because we weren't being helped and they looked busy, but he found us someone. The first salesman who helped us had to leave after about 15 minutes, we realized later that he was not feeling well, but with the man power directed at the other event, he tried to struggle through it for us which is why they're getting a 5 star rating from me. They ran some numbers for us, but the presentation was pretty mickey mouse, scrawled on the back of a sheet of paper. The pricing wasn't good in my opinion so we didn't go any further, but I gave them a high rating for their effort and attitude.

Awesome experience would highly recommend dealership see Ryan or Aaron very good customer service. Process was pretty fast! They made sure that we got the car that suited our price point! What we liked was how knowledgeable the team was with the car.

When in for service they broke my seat adjuster didn't say a word and when I talk to the supervisor he stated I wasn't in your car so be careful because they'll break something and not say anything about it

I was very impressed with Jim Click Kia and its difficult to impress me. Their customer service and knowledge is top notch. I have never been in and out of a dealership when purchasing a new car so fast and painless as I experienced with this dealer. In addition, the salespeople worked their behinds off to get the best rate possible for me. The icing on the cake was getting FREE oil changes and tire rotations. What a great experience! Pat

On 29Jan 09, we purchased a new 2008 $25,500 KIA Sportage EX with most of the bells and whistles for $17,500. Everyone we dealt with were friendly, accommodating and willing to negotiate. It was well worth the 160 mile round trip to Tucson,AZ. We would recommend Desert KIA to any and all. Andy-Tombstone, AZ

Don't waste your time, energy or effort in visiting this dealer, as they will not waste any of theirs on you. Staff were alternately rude, ineffective or simply unresponsive (I have one email that was never replied to after over a month.) Considering the fact that on our visit we were the only customers in the showroom and that Kia makes competent but by no means top of the line cars, I would recommend an overhaul in the customer service department.

I got the pleasure of working Roxane Robles she helped me get into my new 2008 Kia Sorento, I got a great price and I saved 2% cause I didn't pay city sales tax. I recommend you to buy from Desert Kia as they are quick to respond and make sure that their cusotmer is completely satisfied with not only numbers but also with service. Thank you Desert Kia... Happy 2008 Kia Sorento Owner